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OCTOBER 20, 2017

I’m excited about the ways machine learning can improve the customer (member) experience and, along the way, help organizations achieve their goals and increase revenue. Tue 10/24 at 8:30 a.m.* – Keeping Members Engaged (Association Coffee Talk – Alexandria VA). Chapter Roundtable in Washington DC. Lunch provided.

DC 150

DC Washington Social Media Tools 150

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JULY 7, 2023

Fri 7/7 at 10 a.m.* – Association Products | Coffee with Innovators: Association Design Circle Every month, an association leader leads a conversation on an association innovation topic. Location: Washington DC. In Part 3, we’ll dig into innovation, something most cultures say they need, yet few are fully implementing.

Tools 195

Tools Education Newsletter Chicago 195

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DECEMBER 7, 2018

Members need certifications and certificate programs to advance in their careers, and associations need the non-dues revenue those programs provide, says MemberSuite. New member engagement programs work , and they don’t have to be big or expensive,” says Lisa Vivinetto in an Association Success article. Washington DC Idea Swap).

Washington 186

Washington DC Library Tips 186

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MAY 7, 2021

WBT Systems read through four recent research reports to discover what association execs and members are saying about the pandemic’s impact on associations, the future outlook, and their take of innovation—I especially liked those findings from Mary Byers. Genevieve Borello, CAE, Senior Manager, Member Engagement, ACTFL.

Technology 370

Technology St. Louis Strategy Products 370

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DECEMBER 1, 2023

From online forums to in-person events, learn how to foster a sense of belonging and gain insights into the strategies and best practices for creating thriving external communities that drive business innovation, brand advocacy and lasting relationships. This month’s topics are: member engagement, and holiday cocktails and mocktails.

Arlington 266

Arlington Technology Strategy Los Angeles 266

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JUNE 9, 2023

Fri 6/9 at 10 a.m.* – Volunteer Engagement Best Practices for Chapter-Based Organizations | Coffee with Innovators: Association Design Circle You will be interested in this topic if you engage with volunteers in any way. But We Want Your Sponsorship How can an association build non-dues revenue and member engagement all at once?

Revenue 205

Revenue Content Chicago Leadership 205

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MAY 5, 2023

Fri 5/5 at 10 a.m.* – Coffee with Innovators: Association Design Circle On the first Friday of each month, an association leader leads a conversation on an association innovation topic. Location: Washington DC. I’m happy to feature it as long as it’s not too product-centric. 1 CAE credit. More info/register. . – CAE credits.

Chicago 205

Chicago Education Certificate Revenue 205

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MARCH 12, 2021

I just read a new paper— The New Association Tech Ecosystem: Powering Member Experiences with Integration and Specialization —from Chris Gloede and Karen Power of Ricochet Advice and I suggest you do too, especially if you have technology or analytics decisions on the horizon. Innovation method. More info/register. CAE credits.

Nashville 370

Nashville LMS North Carolina Recruiting 370

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OCTOBER 29, 2021

Fri 10/29 at 12 p.m.* – DC Book Club – Diversity & Inclusion: Process and Policies. This event will make use of ASAE’s experience and materials as a starting point for our dialogue. Host: DC Association Professional Book Club. Data Analytics and Member Engagement Scoring. 1 CAE credit. More info/register.

Revenue 195

Revenue Survey Leadership Education 195

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JUNE 16, 2023

Learn how to elevate your productivity levels as a community manager with AI, enhance member experiences and foster deeper engagement, make smarter, data-driven decisions with AI insights, streamline your operations with efficient AI-powered tools, and understand why AI won’t take your job, but someone using AI might.

Project 195

Project Tools Revenue Metro 195

Potomac Core

APRIL 9, 2015

Helping your members achieve their business outcomes. Focusing volunteer leaders and staff on member success. Differentiating your Association by member experience. Understanding member needs and preferences by segment. Have a what we do “together” culture. Traditional Association Thinking?

eBook 100

eBook United States Survey Member Experience 100

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MARCH 3, 2023

They explain how these AMS functions affect the member experience, how the AMS market is changing, and what you should look for in a new AMS. Our topic this month is association finance innovation. We need a new roadmap to engage members now and in the future. Location: online and Washington DC.

Revenue 39

Revenue Tools Education Member Experience 39

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SEPTEMBER 13, 2019

Hear about the insights and campaign experience that have led to hundreds of viral crowdfunding campaigns. Presenter: Moshe Hecht, Chief Innovation Officer, Charidy. Turn Member Engagement and AMS Data into Effective Marketing. Host: Community IT Innovators. More info/register. Host: TechSoup. Wed 9/18 at 1 p.m. –

DC 34

DC Washington Revenue Review 34

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SEPTEMBER 6, 2019

The Harvard Business Review describes how the New York Public Library involved employees from 93 branches in innovation communities —could be a good model for chapters. I started this weekly publication because young members of my state SAE lamented not having a big enough PD budget to acquire all the CAE credits they needed.

Chicago 37

Chicago LMS New York Content 37

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NOVEMBER 15, 2019

Celess Tyrell, Director of Online Learning and Innovation, ANNA. How to Design an Irresistible Website that Attracts the Right Members. Find out how to appeal to your potential members, so you can design a website that builds trust, surpasses expectations, and increases membership applications. Host: Engage Software.

Washington 34

Washington DC Revenue Content 34

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MAY 13, 2022

Innovation in a hybrid workspace. They suggest how to create a remote or hybrid workspace conducive for innovation and provide tips for asynchronous brainstorming. They explain how these factors affect the member experience, how the AMS market is changing and what to look for in an AMS. Event Experience Summit.

Arlington 43

Arlington Technology Project Revenue 43

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OCTOBER 21, 2022

Learn from innovators who are pushing the boundaries of what’s possible. Take a deep dive into the trends and groundbreaking innovations powering hybrid work and driving exceptional customer experiences. How Association Marketers Are Using Digital To Grow Member Engagement & Revenue. More info/register.

Revenue 44

Revenue Email Marketing Education Review 44

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JANUARY 13, 2023

They explain how these factors affect the member experience, how the AMS market is changing, and what you should look for in a new AMS. Membership, Marketing & Engagement. Building Member Value in a Post Pandemic World. Skip down to the list of free educational events if you prefer takeout. Want to indulge? .

Revenue 39

Revenue Education Strategy Leadership 39

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JUNE 17, 2022

UST Ed Symposium (Washington DC and online). Location: Washington DC and online. 2022 Association Trends Study Big Reveal: The Future-Focused Member Experience. Grassroots Mobilization: What Your Organization Needs to Know (Washington DC). Location: Washington DC. Wed 6/22 from 10 a.m. to 5 p.m. –

DC 39

DC Revenue Washington Leadership 39

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JUNE 22, 2018

The Art of Engaging a Virtual Audience. You’ve taken the steps to introduce innovative e-learning programs, but how do you ensure you get the same level of engagement from your audience? Learn creative and easy to implement tactics for engaging your virtual or hybrid audiences. Member Engagement or Old Baggage?

System 30

System Charlotte Education Member Engagement 30

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OCTOBER 27, 2023

Host: UST Education Speakers: Julie Duncan, Association Practice Leader, and Jenni Glaze, COO, US Transactions Corporation Wed 11/1 at 12 p.m. – Don’t Be a Data Hoarder: 5 Steps to Recovery Data hoarding wastes staff time, creates a bad member experience, and costs your association revenue. More info/register. 1 CAE credit.

LMS 256

LMS North Carolina Recruiting Recruitment 256

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FEBRUARY 24, 2017

Members are requesting more mobile, nimble, personalized, and efficient engagements, similar to the experiences they have with the likes of Amazon and Netflix. Integrated systems allow you to collect and analyze data on all the content your members engage with, and deliver them personalized, highly-targeted messaging.

DC 153

DC Washington Raleigh Social Media 153

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FEBRUARY 24, 2017

Members are requesting more mobile, nimble, personalized, and efficient engagements, similar to the experiences they have with the likes of Amazon and Netflix. Integrated systems allow you to collect and analyze data on all the content your members engage with, and deliver them personalized, highly-targeted messaging.

DC 153

DC Washington Raleigh Social Media 153

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NOVEMBER 3, 2023

Creating Personalized Member Experiences with Your Data What if you could elevate the experience of your own members and delight them with unforgettable moments? Using data-driven insights and AI can help you be invaluable to your members. Hear real-world stories and share your user stories. 1 CAE credit.

Tools 272

Tools Strategy Revenue Technology 272