The Power of Transparency: How BART Responded to Angry Riders
Higher Logic
MARCH 30, 2016
That’s what happened to BART riders in the San Francisco Bay Area two weeks ago. Everyone who logs in must adhere to the member guidelines that keep people productive and civil. But most likely your tweet just ends up in a feed with dozens of other similarly angry tweets venting about delays and congestion during rush hour.
Let's personalize your content