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What is Customer Experience (CX)? Crash Course

Fonteva

To better understand the root reasons why members join and stay with your organization, associations should take lessons from the customer experience (CX) playbook. Understanding the CX Process Ways to Manage and Improve Your CX Applying CX Principles to Memberships. What is CX? What are the benefits of an intentional CX strategy?

Course 52
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Why Strategic Training Matters for Capacity Building

Leading Learning

The point is, there’s no surefire way to build capacity in any organization through learn-as-you-go education. Every organization—business, nonprofit, or government—has a heroic origin story. Consider why your organization is critical to its beneficiaries. What you need is systematic training for capacity building.

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Association Brain Food: 6.24.22

Reid All About it

It’s a good start, for sure, but you know your market segments best. They describe the steps to take in the planning process, for example, identifying your goals and defining your audience, and suggest other issues to consider before you dive in. The biggest mistakes organizations make with cybersecurity—and how to avoid them.

Video 39
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Thoughts and Readings on Collaboration, Innovation, and Engagement

ChatterBachs

More and more, organizations need to find ways to add value to the lives of their customers. We were talking about content management, content curation, content strategy, content marketing (you get the idea… content). ” Process keeps people in meetings and writing reports. Imagine a museum.

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6 Fundraising Platforms That Have Disrupted Charitable Giving Forever

Beth Kanter

Why Facebook is a Fundraising Game Changer: John Haydon, blogger and author of Facebook Marketing for Dummies , believes that without Facebook pushing the limits of how people use social media, fundraising wouldn’t be as social. Joe Waters writes the web’s leading cause marketing blog. Disruptor: Facebook. Co-Disruptor: Pear.

Project 28
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Executive Connections: "An Historic Vote for a Second Century.

Executive Connections

  The other said that when he presents his strategic plan on which tradeshows his organization should allocate funds for exhibiting, he never uses Special Libraries Association, but rather “a business information show.”   There have been questions about the research and the process for choosing a name.

Library 40
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5 Types of People Who Need Nonprofit Fundraising Training

Achieve

Then there’s back-office work, including gifts processing, prospect research, and record keeping—and the computer skills to support it all. What is tremendously important is that they receive ongoing communication about the fundraising programs in process. As board members, they have a fiduciary responsibility for the organization.