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Streets of Philadelphia All Set for DNC

Associations Now

And with a convention of this size, with so many high-profile and influential attendees, you better believe the Philadelphia Convention & Visitors Bureau and Philadelphia 2016 Host Committee have been hard at work ever since the DNC was awarded to them in February 2015. In other words, the DNC will be huge. Future Meetings Welcome.

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Expos Returning to Philadelphia After Labor Contract Changes

Associations Now

Now that there’s a deal in place with most—but not all—of the labor unions that work the Pennsylvania Convention Center, the Philadelphia facility is starting to win back some business. “This meant that, despite a successful meeting in 2007, AIHA would not reconsider Philadelphia.” Left on the Sidelines.

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How to Reset Your Board Diversity Efforts

Associations Now

One reason for that may be that organizations’ efforts to diversify their boards have been more reactive than intentional, and more interested in optics than truly diverse leadership. Smart organizations might be a little anxious about the future, but the solution isn’t narrwoing who gets to plan for it.

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What is Customer Experience (CX)? Crash Course

Fonteva

To better understand the root reasons why members join and stay with your organization, associations should take lessons from the customer experience (CX) playbook. Understanding the CX Process Ways to Manage and Improve Your CX Applying CX Principles to Memberships. What are the benefits of an intentional CX strategy?

Course 52
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Best Benefit Ever: Quality Assurance

Associations Now

The Architectural Glass and Metal Association (AGMA), a trade association serving glazing contractors in the Greater Philadelphia area, has introduced a new benefit that offers members both a customized Quality Management System (QMS) and a Quality Assurance Program (QAP).

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Member Engagement? It's.Well, It's Complicated.

Eric Lanke

We even had one person dialing in from Philadelphia! For still others, it means a process that allows individual members to leverage the resources of the association for their self-directed development objectives. For some, member engagement means getting members to utilize the association''s services.

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Why Strategic Training Matters for Capacity Building

Leading Learning

The point is, there’s no surefire way to build capacity in any organization through learn-as-you-go education. Every organization—business, nonprofit, or government—has a heroic origin story. Consider why your organization is critical to its beneficiaries. What you need is systematic training for capacity building.