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Onboarding for Retention: How to Engage New Members for the Long-Term

Higher Logic

You can communicate all the benefits of your association in a layered way that doesn’t overwhelm them , encouraging them toward deeper participation in your community, where members are already networking, connecting, and collaborating. Read more: How to Improve First-Year Member Retention.

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2016 Benchmarking Study Reveals Association Communication Hurdles Remain

Association Adviser

Each year when Association Adviser and Naylor Association Solutions launch the Association Communications Benchmarking Study , we certainly hope to see measurable improvements in the ways associations communicate with members. Create a master calendar with dates & times for all member touchpoints: [link] @AssocAdviser.

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The Importance of Language for Your Community

Higher Logic

There’s a certain amount of pride that goes along with knowing just how to order a complicated drink at Starbucks. Someone who speaks Starbucks’ language is more invested in the brand and is more likely to enjoy the feeling of being an insider, rather than someone who hasn’t taken the time to learn how to order that unique coffee drink.

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Integrate for Success: 3 Sweet Results of AMS Integrations

Higher Logic

The wheel is moving toward a better member experience. Result 1: Your content becomes more relevant to your members. Your members like receiving emails from you when the emails are about something they’re interested in. Like IASBO, they’ve broken out their member types and now send personalized content for each member.

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CXPA Elevates the Customer Experience with Community

Higher Logic

It’s a bustling organization that has exploded in growth over five years, with over 4,000 members worldwide. This incredible growth brought with it new questions for how to elevate the member experience and offer a more cohesive space for learning and expanding the field. That’s where CXPA’s journey with community began.

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WJ Weiser and Associates Grows into the Largest AMC for U.S. Healthcare Associations

Association Adviser

I was in charge of the non-clinical management aspects of each physical therapy center that Baxter managed, and became very familiar with how to efficiently manage a PT office. My first client was a national association that was losing money and members. Naylor purchased the company in 2015.

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Solutions for Your Membership Conundrum

Association Adviser

For the fifth consecutive year, the majority of association leaders (68 percent) cited “Inability to Communicate Member Benefits Effectively ” as their second most significant member communication challenge, trailing only information overload (69 percent). Our communications coordinator is only one year out of college.