article thumbnail

Why a Customer Community Should be Central to Your Customer Experience

Higher Logic

Here are a few examples of reasons customers might visit your community: When a customer wants answers about best practices for their specific use case. Example: Sample tech stack built around your customer community. Connect Customers with Each Other. People don’t connect with businesses, they connect with other people.

eBook 177
article thumbnail

Building Buy-In for an Online Community at Your Association

Higher Logic

Instead, you need to align your new online community with the mission and priorities of your association's leadership. Here are five examples of priorities you might find in your association’s strategic plan, along with key points for how community helps. Example: “X platform is cheap/free. Member Engagement and Retention.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Revenue-Generating Solutions for 5 Essential Member Needs

Membersuite

Leadership academy. Members (professional and supplier) apply for a leadership development program in which they learn skills applicable to both their job and association leadership positions. Publication sales : guides, survey reports, templates, checklists, ebooks, digital downloads (PDFs), and book club packages.

Revenue 135
article thumbnail

5 Reasons Your Executives Don’t Participate in Your Online Community (And How to Fix It)

Higher Logic

The best online community software makes it easy for you to sign in as executives or impersonate them so important announcements look like they came directly from senior leadership. For example, executives who want to learn about the market can use the community as a conduit to member needs. Hold quarterly Ask-Me-Anything (AMA) events.

How To 266
article thumbnail

How Well Do You Know Your Organization's Volunteers?

Higher Logic

Example: committee participation or chapter leadership have one-year terms. Example : event coordinator from a member organization plans a community meet up during the annual conference. Example : event coordinator from a member organization plans a community meet up during the annual conference.

article thumbnail

13 Membership Drive Ideas for Events & More (Plus How to Run a Campaign!)

EventMobi: Association Events

We’ve got you covered with membership drive examples, marketing tips, and the event tech to make it all a breeze. For example, if you see your social media posts aren’t taking off, you can always try rescheduling them to that prime Monday 9 a.m. Ready to launch your membership campaign, but wondering where to start? PST spot !

How To 130
article thumbnail

Looking Ahead to the Second Half of 2017

Idea Architects

I have a fair amount to say on the topic, so I am going to create a PDF or short ebook with more guidance and examples. Topics ranged from how to make senior management team meetings more effective to rethinking the design and facilitation of volunteer leadership conferences. I hope to have it done by year's end.