4 Steps to Create Your Omnichannel Engagement Strategy
Higher Logic
MARCH 6, 2019
Most people like being “regulars.” When you walk into your favorite coffee shop, and the barista greets you warmly, starts preparing the usual for you, and asks how your daughter’s big soccer tournament went, doesn’t it make you feel good? The feeling of being known and cared for is universally appreciated, even if it’s on a small level. Many membership organizations are facing a challenge right now.
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