Protech

MARCH 1, 2021

And in the process, you likely discovered strengths you didn’t know you had—and revealed gaps that you now have to bridge. Many associations have accelerated a digital transformation that was already needed—or already in process. And everyone has realized that the shift to a more virtual member experience is going to be permanent.

LMS 96

LMS Tools Revenue Learning Management System 96

Aptify

JULY 14, 2021

Here are some effective ways to reach your member recruitment goals while improving the member experience along the way: Offer valuable content. When prospective members see that your organization offers content that will help them grow their careers, they’ll be more likely to join. Make it easy to join.

Discount 72

Discount FAQ Tips Social Media 72

Effective Database

JANUARY 11, 2018

During the process of implementing a new AMS, one of the steps you’ll take is creating and testing scenarios for different functionality within the system. For example, what will the online join process consist of? What will the customer or member experience when they login to join or renew?

Process 53

Process Examples Member Experience System 53

Associations Now

OCTOBER 22, 2019

In her roles as both a membership professional and consultant, she’s worked to streamline the onboarding and orientation process for associations. Member onboarding is a prime example of something that is not one size fits all. Association staffers don’t have to be the only ones to welcome new members.

Video 67

Video Examples Member Experience Member Engagement 67

Smooth The Path

JUNE 18, 2019

The online membership application process didn’t allow me to set my username and password, so right after I joined, I couldn’t log in and check out my new member benefits. My first-year member experience lines up with many other new member’s experiences according to member research.

Organization 108

Organization Member Engagement Member Experience Video 108

Socious

NOVEMBER 28, 2016

Blend your website, private member community , and event attendee experience into a single location that members can access with a single login and password. Some of the information that should be available in your one-stop-shop includes: Member profiles. Then make all of that mobile-friendly.

Conference 100

Conference Software System Discount 100

Associations Now

FEBRUARY 17, 2016

In a pair of discussions in ASAE’s Collaborate forum [member login required], one association said it was considering either significantly rescoping or simply not refilling a vacant membership director position because it enjoyed a high market penetration and high retention within its niche industry. The job was all process.

Recruiting 40

Recruiting Recruitment Report Strategy 40

Reid All About it

FEBRUARY 10, 2023

For the Love of Events ROI Hear different perspectives on measuring your event’s ROI and driving a better member experience. Learn about meaningful survey questions to provide actionable insights, examples of insights and trends to improve the member experience, and the event planning and data journey to increase your events ROI.

Blended Learning 39

Blended Learning LMS Ohio Technology 39

Reid All About it

NOVEMBER 18, 2022

You’ll get more than ten questions covering awkward or unfamiliar AMS issues , like customer support, logins, e-commerce, training, reports, data conversion, and more. Key to this transformation includes embracing an ecosystem approach to software: use purpose-built tools, connected together, focusing on the member experience.

DC 43

DC Education Technology Washington 43