article thumbnail

How to Give Your Customer Success Team Superpowers

Higher Logic

With recent emphasis on customer success programs and the rise in rapidly scaling tech companies, customer success teams are often strapped for resources and time. Obviously, burnt-out customer success teams digging through disparate data sources and patching resources together for customers isn’t the ideal. Power-Bestowal.

Team 174
article thumbnail

Association Brain Food Weekly: 6.19.20

Reid All About it

The weekly list of free educational events and resources for the association community… Inclusion advice. If your association wants to create a more inclusive association, you must identify and remove the barriers standing in the way of a member’s desire to volunteer or serve in leadership , says MemberSuite. Inclusion strategy.

Video 221
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Nonprofit Helps Win Bee Species Endangered Status

Associations Now

However, by February 2014, USFWS had not yet responded whether the petition warranted a full review, despite a 90-day requirement, prompting the Xerces Society and the Natural Resources Defense Council to threaten a lawsuit. The post Nonprofit Helps Win Bee Species Endangered Status appeared first on Associations Now.

Hawaii 40
article thumbnail

Make a Plan Now for a Professional Development Day During the Holidays

.orgCommunity

Talk to your committee (kitchen cabinet, members who get it, members you want an excuse to talk to) and see what they think of this idea. • What would they do if they took a PD Day during the holiday break? • How could you make that easier for them? • Could they help you gather some resources? Make another list for hour-long content.

Hawaii 52
article thumbnail

Make a Plan Now for a Professional Development Day During the Holidays

.orgCommunity

Talk to your committee (kitchen cabinet, members who get it, members you want an excuse to talk to) and see what they think of this idea. • What would they do if they took a PD Day during the holiday break? • How could you make that easier for them? • Could they help you gather some resources? Make another list for hour-long content.

Hawaii 40
article thumbnail

13 best association blogs of 2013

SCD Group

Board time is a nonrenewable resource. The instructor shared a “3-step process” for driving with our eyes: Look at the road just in front of you look up high to see the road way out ahead of you look in the review mirror to see what is coming behind you These three rules are pretty good for association leadership. #7 don’t waste it! #5

Hawaii 40
article thumbnail

NASBP’s Legislative Efforts ‘Bond’ Education With Action to Influence Policy

Association Adviser

This month, we talked with Mark McCallum , Chief Executive Officer of the National Association of Surety Bond Producers, the association of and resource for firms employing surety bond producers and allied professionals. (If AA: What advocacy resources do you and your fellow staff create and curate for your membership?