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Conference Circuit: Customer Engagement

Associations Now

The Professional Association for Customer Engagement’s Annual Convention & Expo begins next week in San Antonio. City: San Antonio, Texas. He’ll tell attendees all about the company’s latest innovations in customer service that have come to fruition because of active listening and engagement with its customer base.

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Conference Circuit: Higher Learning

Associations Now

More than 5,000 attendees are expected in San Antonio, Texas. Around 5,500 student affairs professionals from around the globe are headed to San Antonio to be inspired and to hear from industry leaders on topics relevant to their campuses. City: San Antonio, Texas. Rundown Attendees: 5,500. Sessions: 600.

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Association Brain Food Weekly: 1.13.17

Reid All About it

Innovation today is moving at light speed and to deliver a world-class member experience your association needs to be able to leverage a strong platform to take you there. Hosts: Smart Meetings, Go Providence, The Westin Riverwalk San Antonio, and The Westin Denver International Airport. – Spark Your Innovation Engine.

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Association Brain Food Weekly: 1.13.17

Reid All About it

Innovation today is moving at light speed and to deliver a world-class member experience your association needs to be able to leverage a strong platform to take you there. Hosts: Smart Meetings, Go Providence, The Westin Riverwalk San Antonio, and The Westin Denver International Airport. – Spark Your Innovation Engine.

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Why Can’t the Nonprofit and Philanthropic Sector Scale Generosity? #givedaylessons

Beth Kanter

Experiencing a cascading technology failure in real time for just one community is painful enough. Since 2009, a number of Giving Days have also experienced technology glitches due to the technical problems on various platforms, but these were isolated events, not part of a national day of giving on a centralized platform.

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Happy New Year: What’s Your Theme for the Year?

Beth Kanter

I also gave a plenary talk at AFP in San Antonio, Texas. In addition, I presented a webinar on training design and facilitated a session on nonprofit technology training design at NTC. I plan to do that with facilitation techniques for design and innovation labs. 2015 will be another year of learning for me.

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Happy, Healthy 2016: What’s Your Theme for the Year?

Beth Kanter

Innovation Lab Facilitation : For the past few years, I’ve trained in and designed and facilitated innovation labs using the Luma Institute Methods. In the US, I gave workshops at nonprofit conferences in Iowa, San Antonio, Iowa, Tahoe, Palm Beach, Miami, and San Francisco on networked leadership skills.

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