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How User Groups Defer Customer Support Costs While Creating Raving Fans

Higher Logic

That’s up from 2013 by a whopping $20 billion. These tools help members find information more quickly via self-service tools including: Product documentation. Recruit Top Human Capital. In 2016, businesses lost $63 billion dollars due to bad customer service. Frequently asked questions. Discussion forums. Video tutorials.

Cost 134
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Mission Driven Volunteer Q&A

Spark Consulting

Leading Associations: How Individual Characteristics and Team Dynamics Generate Committed Leaders , an August 2013 report out of the American Sociological Association. As an aside, Associations Now just reported on the latest CNCS reports that indicate that volunteering is down in 2013. Volunteer Match’s 2012 Millennial Impact Report.

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Social Media Roundup: Spot the Successful CEOs

Associations Now

— juliekehoe (@juliekehoe) September 12, 2013. — Nathan McCavery (@nathan_mccavery) September 12, 2013. These are the meat of your association endorsements and can guide your marketing and donor recruitment strategies. Transparency works in your favor, especially when you document how you spend your money.

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New Tips from the Giving Day Playbook on Crowdfunding Campaigns

Beth Kanter

The first is The Giving Day Play books which a collective archive of formally documented processes, examples, check lists, and case studies planning and hosting giving days. What’s the best way to recruit and train volunteers on a Giving Day? This learning approach has two ways to capture knowledge. for five hours.

Tips 28
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Three Membership Marketing Resolutions for the New Year: Part One

Membership Marketing

When it comes to planning some groups simply do not have a documented plan in place to recruit and retain members. Here is an easy to use marketing template to put together a membership recruitment plan for your organization. Some groups do this very well, so this may be a simplistic resolution for you.

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Don't Go Another Year With a Board With Old Thinking. Make 2014 Count For Something

Tom Morrison

It''s December 2013 and every association is about to embark on a new year. SPECIAL OFFER: Purchase the 90-minute energetic program before December 31, 2013 and you will get it for $495 ($500 savings) for up to 20 of your board members and staff to watch. Well now they can.

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What Associations Need to Know About Technology

Association Adviser

To cut down on paper, DKG also has made its scholarship applications and other forms interactive on its website and has installed an interactive monitor on the boardroom whiteboard so remote attendees can review, comment and help revise documents that others are working on in real-time. See Underwood’s article about video in today’s issue.