How User Groups Defer Customer Support Costs While Creating Raving Fans
Higher Logic
AUGUST 17, 2017
That’s up from 2013 by a whopping $20 billion. These tools help members find information more quickly via self-service tools including: Product documentation. Recruit Top Human Capital. In 2016, businesses lost $63 billion dollars due to bad customer service. Frequently asked questions. Discussion forums. Video tutorials.
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