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Five Strategies for Better Digital Member Service

Associations Now

Social media is becoming increasingly important for member service, but it highlights the many channels customers use for help. If your organization is attuned to a more hands-on customer service strategy, it can be a weird feeling to have to field a response in a Twitter comment or a comment thread on a blog post.

Strategy 100
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The Hourglass Blog: Millennials Are the New Slackers

The Hourglass Blog

skip to main | skip to sidebar. Millennials Are the New Slackers. Heres another one of those fun HBR blog posts where a blogger from one generation pontificates on the failings of a younger generation, and gets taken to task for it in the comments. Millennials are the new kids on the block when it comes to the workplace.

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The Hourglass Blog: Secrets of Innovation

The Hourglass Blog

skip to main | skip to sidebar. At the end of this year I will no longer be posting here at The Hourglass Blog. To keep following me on my new blog, go here. About This Blog. Why Another Blog? Developing Millennial Leaders. Millennials. Social Media. Other Blogs. LifeCourse Blog.

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The Hourglass Blog: Innovation Does Not Happen Online

The Hourglass Blog

skip to main | skip to sidebar. At the end of this year I will no longer be posting here at The Hourglass Blog. To keep following me on my new blog, go here. About This Blog. Why Another Blog? Developing Millennial Leaders. Millennials. Social Media. Other Blogs. LifeCourse Blog.

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The Hourglass Blog: Which Committee Are You On?

The Hourglass Blog

skip to main | skip to sidebar. At the end of this year I will no longer be posting here at The Hourglass Blog. To keep following me on my new blog, go here. About This Blog. Why Another Blog? Developing Millennial Leaders. Millennials. Social Media. Other Blogs. LifeCourse Blog.

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The Hourglass Blog: Seeing New Social Opportunities

The Hourglass Blog

skip to main | skip to sidebar. Seeing New Social Opportunities. In my own crazy little adventure in social media I’m exposed to a lot of thoughts and opinions and it takes me time to weed through them and figure out which have something to say and which are just saying something. Labels: Social Media.

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The Hourglass Blog: What Race for Relevance Inadvertently Taught.

The Hourglass Blog

skip to main | skip to sidebar. At the end of this year I will no longer be posting here at The Hourglass Blog. To keep following me on my new blog, go here. About This Blog. Why Another Blog? Developing Millennial Leaders. Millennials. Social Media. Other Blogs. LifeCourse Blog.