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What is Customer Experience (CX)? Crash Course

Fonteva

To help your association’s team understand CX, why it matters, and how to get started with it, this article will provide a crash course, reviewing topics such as: What is CX? Crash Course appeared first on Salesforce Membership Management Blog. But what is CX ? What is CX? The post What is Customer Experience (CX)?

Course 52
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Political Science: Meetings Industry Effort Makes Most of Election Season

Associations Now

Among the highlights: the Democratic and Republican national conventions in July, the election in November, and, of course, the inauguration and its many parties and balls come January. At the Democratic Convention the following week, MMBC will have signage in the Philadelphia International Airport as well as billboards along I-95.

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Why Strategic Training Matters for Capacity Building

Leading Learning

Perhaps you’ve been serving your mission for what seems like a lifetime, so of course you understand those you serve. He is president and founder of Nonprofit.Courses , an on-demand, e-learning educational resource for nonprofit leaders, staff, board members, and volunteers, with thousands of courses in nearly every aspect of nonprofit work.

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Don’t Manage Social Media Like the NFL

Associations Now

The league is starting to reverse course, but it nonetheless remains a great example of how not to manage a social strategy. — Philadelphia Eagles (@Eagles) October 16, 2016. It’s just the way marketing is done nowadays. — Cleveland Browns (@Browns) October 16, 2016. EXCLUSIVE highlight of Malcolm's pick.

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3 New Year’s Rituals for Nonprofits That Can Boost Professional Success

Beth Kanter

This year I facilitated several labs, including several for the Knight Foundation Arts Program to learn about the local arts ecosystem in four cities, including Philadelphia, San Jose, Charlotte, and Macon.

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Thoughts and Readings on Collaboration, Innovation, and Engagement

ChatterBachs

We were talking about content management, content curation, content strategy, content marketing (you get the idea… content). The local museum is not looked down on because they had to borrow from a museum in Philadelphia or Chicago or San Francisco. It calls to mind a recent chat I had with Hilary Marsh. Imagine a museum.

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Develop Your Skills: 5 Resources for Nonprofit Professionals

Achieve

Some will offer a certificate program, as either a way to test the market for a more expansive program later, or as a gateway into a full degree program. . This rigor is achieved through traditional tests, papers, class discussions (whether synchronously online or in person, or through online discussion boards) and of course, grading.