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Relationships matter: How one Philadelphia high-rise puts customer service first

Ungrated

With a hotel guest, we can of course track their preferences, but the one-on-one relationship building is sometimes challenging,” he says. The post Relationships matter: How one Philadelphia high-rise puts customer service first appeared first on Ungated: Community Associations Institute Blog.

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What is Customer Experience (CX)? Crash Course

Fonteva

To help your association’s team understand CX, why it matters, and how to get started with it, this article will provide a crash course, reviewing topics such as: What is CX? Crash Course appeared first on Salesforce Membership Management Blog. But what is CX ? The post What is Customer Experience (CX)?

Course 52
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How to Reset Your Board Diversity Efforts

Associations Now

The study, Closing the Gaps , explores efforts among educational and healthcare nonprofits in the Philadelphia area, and identified a few bright spots: Women trustees and trustees of color have increased between 2019 and 2022, but diverse board chairs are rare, and some boards remain exclusively white. Expertise matters, of course.

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Conference Circuit: Studying Society

Associations Now

The American Sociological Association ’s 113th Annual Meeting begins this weekend in Philadelphia. More than 5,000 researchers, educators, practitioners, decision-makers, and students involved in the scientific study of society will make their way to Philadelphia this week to share knowledge and new directions in research and practice.

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Five Millennial-Friendly Benefits to Offer Your Team

Associations Now

A piece in the Philadelphia Inquirer noted how this workplace trend was growing , with many organizations putting in a rule where people could dress however they liked, as long as they weren’t taking part in a client meeting. Of course, organizations that go the extra mile with leave for both mothers and fathers can really stand out.

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Gun-Control Critics Use Novel Law to Gain Ground in Pennsylvania

Associations Now

A new law meant to curtail local gun-control ordinances in Pennsylvania has already put two of the state’s largest cities—Philadelphia and Pittsburgh—in the National Rifle Association’s litigation crosshairs. If other folks don’t get on board with what the law requires, they can expect to hear from us in due course.

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Why Strategic Training Matters for Capacity Building

Leading Learning

Perhaps you’ve been serving your mission for what seems like a lifetime, so of course you understand those you serve. He is president and founder of Nonprofit.Courses , an on-demand, e-learning educational resource for nonprofit leaders, staff, board members, and volunteers, with thousands of courses in nearly every aspect of nonprofit work.