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What is Customer Experience (CX)? Crash Course

Fonteva

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. Chances are that your association likely already has a membership engagement strategy in place. What are the benefits of an intentional CX strategy?

Course 52
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How to Reset Your Board Diversity Efforts

Associations Now

Hope isn’t a strategy, as they say, but it can sometimes seem that way when it comes to board diversity. Expertise matters, of course. Recent reports suggest that efforts to diversify boards are wobbling. Addressing the issue requires intentionality—and a conversation about what intentionality means.

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Conference Circuit: Studying Society

Associations Now

The American Sociological Association ’s 113th Annual Meeting begins this weekend in Philadelphia. More than 5,000 researchers, educators, practitioners, decision-makers, and students involved in the scientific study of society will make their way to Philadelphia this week to share knowledge and new directions in research and practice.

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Five Millennial-Friendly Benefits to Offer Your Team

Associations Now

A piece in the Philadelphia Inquirer noted how this workplace trend was growing , with many organizations putting in a rule where people could dress however they liked, as long as they weren’t taking part in a client meeting. Of course, organizations that go the extra mile with leave for both mothers and fathers can really stand out.

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Why Strategic Training Matters for Capacity Building

Leading Learning

This is one of the most neglected parts of any capacity-building strategy, but you could also argue that it’s the most important part. Perhaps you’ve been serving your mission for what seems like a lifetime, so of course you understand those you serve. Consider why your organization is critical to its beneficiaries.

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3 New Year’s Rituals for Nonprofits That Can Boost Professional Success

Beth Kanter

Published Book Three: In 2016, I published “ The Happy Healthy Nonprofit: Strategies for Impact without Burnout ,” with co-author Aliza Sherman. I also continued my position as Adjunct Professor teaching a graduate course at Middlebury College/Monterrey Institute for International Education. Year in Review.

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Thoughts and Readings on Collaboration, Innovation, and Engagement

ChatterBachs

We were talking about content management, content curation, content strategy, content marketing (you get the idea… content). The local museum is not looked down on because they had to borrow from a museum in Philadelphia or Chicago or San Francisco. It calls to mind a recent chat I had with Hilary Marsh. Imagine a museum.