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The communications struggle continues

Aaron Wolowiec

Both challenges have increased since 2011, with 69 percent and 67 percent of associations stating those are the largest obstacles. At the same time, nearly 80 percent of associations said their members ignore their communications – up from 59 percent in 2015. But, as stated above, those efforts are often being ignored.

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Personalize the Member Experience, Increase Retention

YourMembership

Being Thoughtful Takes a Minute… June 12th, 2012 | Posted in Member Engagement + Retention. I’ve written about personalizing the member experience for years now but Chris Brogan reminded me in his weekly newsletter just how far personalization can go. How can you do this with your members ? Advantages.

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Playing to Your Strengths: Friday Fix

YourMembership

Ideas to help you engage, empower and retain members. March 9th, 2012 | Posted in Member Engagement + Retention. Whatever your strength be it location, new office, new technology, state-of-the-art conference facility, fascinating speakers – whatever it is, make sure your members know about it. Leave a Reply.

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The communications struggle continues

Aaron Wolowiec

Both challenges have increased since 2011, with 69 percent and 67 percent of associations stating those are the largest obstacles. At the same time, nearly 80 percent of associations said their members ignore their communications – up from 59 percent in 2015. But, as stated above, those efforts are often being ignored.

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Member Organizations: Listening Plus Action for Best Results

YourMembership

Ideas to help you engage, empower and retain members. Who Cares If You’re Listening… March 29th, 2012 | Posted in Member Engagement + Retention , Social Media and Business Trends. Member Engagement + Retention. ©1998–2011, YourMembership.com Inc. YourMembership.com Blog. Leave a Reply.

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CXPA Elevates the Customer Experience with Community

Higher Logic

The Customer Experience Professionals Association (CXPA) was founded in 2011 as a premier, global non-profit organization dedicated to the advancement and cultivation of the customer experience profession. Before researching alternative community and website design options, CXPA started an Expert Panel to increase member engagement.

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Eric Lanke: Why Innovation is Hard

Eric Lanke

Member Engagement. Monday, October 24, 2011. We had a board meeting to prepare for, a conference to plan, a newsletter to get out, a website to redesign, staffing issues to deal with. Member Engagement. (9). ▼ 2011. (25). Eric Lanke. Association executive and author. Leadership. Innovation.