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Should Volunteers Groups Have Separate Social Media Accounts?

Associations Now

There are a multitude of online discussions that occur, but one last week on Collaborate [ASAE member login required] caught my eye because it received a lot of response and made me think it might be an issue that crops up a decent amount at associations. Social media can move quickly, which means a brand can also be harmed quickly online. “We

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Building Buy-In for an Online Community at Your Association

Higher Logic

If a document like this doesn’t exist, hold some informational interviews with your executive director and the head of the board to figure out what the association's main goals are for the upcoming year. Member-generated content shows you’re the place to be , while fostering peer-to-peer engagement among your most valuable members.

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3 Ways This Customer Community is Humanizing the Customer Experience

Higher Logic

Our customers often come to us with complaints or questions over social media, email, or phone, and we try our best to make a human connection through those channels. Genesys has three communities within their main community site: pureCloud , pureConnect , and pureEngage. So what’s the main point?

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5 Tips for Getting the Most Out of Your Association’s Event

Blue Sky eLearn

Repurposing Conference Content. Focus on your social media marketing strategies. Social media is the most effective and organic way to raise awareness of your events and drive more registration. The typical login process is always tedious for users, so look into Swoop for a password-free secure login option.

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The Worst Advice for Online Community Managers

Socious

Everyone and their brother and sister is an expert on the internet, communities, or social media so they have truckloads of advice to give. Those with some experience may even give you advice on increasing engagement, which is on the right track since increasing and maintaining engagement is probably one of your main responsibilities.

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Why You Need a Content Management System

High Context

I’d like to share some core reasons for having a content management system (CMS) as well as one new one that should seal the deal if nothing else will. Separation of presentation and content. Design can be changed without touching the content. Content can be added or changed without touching the design.

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8 ways how technology can simplify community management

Disciple Media

Community management is more than social media management. While it is undoubtedly a significant component of social media strategies, managing a community becomes more vital as you grow your customer base. Will users log in via an SSO, a social network, or an e-mail? Improve Content management.