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Community Management Hack: Create a Community Handbook

Higher Logic

It’s a lot to handle at once, and missing an important touchpoint with a member or not closing the loop on strategy and procedure can be a big hit. One way to plan for the unforeseeable is to take the time now to put together a handbook for current and future staff. Some common section headers include: 1.

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Funding Your Mission: 4 Nonprofit Financial Management Tips

NXUnite

While there are several types of nonprofit budgets you might create (such as budgets for specific programs or long-term fundraising campaigns), your annual operating budget serves as the master financial plan for your entire organization, making it a critical component of your strategy.

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Strategies for Association Micro-Learning

GrowthZone

Micro-learning is a short-term focused way of learning that provides just the right amount of information needed to help achieve a specific objective – skills-based education for example. Get strategies and tips for getting. Association asset examples to consider: Informational short podcasts.

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Computing Association Offers Virtual Meetings Best Practices Guide

Associations Now

The Association for Computing Machinery, working with an internal task force, has produced a guide for putting together virtual conferences, complete with a list of software options and resourcing strategies. A lot of organizations are having to dip into the pool of virtual conferences for the first time.

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A Simple Approach to Social Media Policy

Delcor

a Social Media Manager or Director of Communications) or a cross-functional social media team should be able to approve or reject requests for new social media accounts and that person or team should also have a process for sunsetting accounts that do not continue to fit the organization's social media strategy. One person (e.g.,

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Three Reasons Your AMC’s Culture is Important

SBI

For example, if an AMC hasn’t embraced technological innovation for itself, the odds it will embrace technology for a client are lower. Ask the management company owner and other senior leaders involved in the selection process for examples of innovative strategies and processes they have implemented within the actual AMC.

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Measure What Matters: KPIs For Online Community Success

Higher Logic

For example: If your goal is to reduce customer support costs by reducing call volumes, the number of questions posted to the community is a metric that measures the desired behavior change. In The Community Manager Handbook: 20 Lessons from Community Superheroes, it comes down to a simple sentence: Measure what matters.

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