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How to Give Your Customer Success Team Superpowers

Higher Logic

Every time your customers offer up information about their experience, your customer success team gets a better idea of where they’re coming from and how to help. Sally starts telling them about how this happened to her at her last company, and how she used your product to turn the situation around. Create a knowledge base.

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Hawaii Five-O & Monopoly Show Associations How to Engage Members

SCD Group

For tonight’s (1/14/13) showing of Hawaii Five-O, CBS invited viewers to vote on which ending they wanted for its show. Sort of like playing Monopoly one more time or watching a new show (but same old plot) of Hawaii Five-O. They’re doing it live in real time! Talk about engaging viewers! you do have a connection with your members!

Hawaii 40
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Association Brain Food Weekly: 6.19.20

Reid All About it

If your association wants to create a more inclusive association, you must identify and remove the barriers standing in the way of a member’s desire to volunteer or serve in leadership , says MemberSuite. They explain how communication plays a huge role in that effort. Watch and listen to the surf of Ehukai Beach on Oahu, Hawaii.

Video 221
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West Coast Credit Union Groups See Strength in Numbers

Associations Now

“I think that we in the Northwest have a lot of great content, we have a lot to offer,” said Heider, whose organization represents about 150 credit unions in Alaska, Hawaii, Idaho, Oregon, and Washington. After the networking event, the president of ICUL and the CEO of NWCUA began exploring how to forge more significant ties.

Idaho 40
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West Coast Credit Union Groups See Strength in Numbers

Associations Now

“I think that we in the Northwest have a lot of great content, we have a lot to offer,” said Heider, whose organization represents about 150 credit unions in Alaska, Hawaii, Idaho, Oregon, and Washington. After the networking event, the president of ICUL and the CEO of NWCUA began exploring how to forge more significant ties.

Idaho 40
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Nonprofit Helps Win Bee Species Endangered Status

Associations Now

And while USFWS has yet to decide how to specifically help the species recover, it will likely include regulations on pesticides, agriculture, habitat fragmentation, and the commercial bee industry. “We The post Nonprofit Helps Win Bee Species Endangered Status appeared first on Associations Now.

Hawaii 40
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13 best association blogs of 2013

SCD Group

The instructor shared a “3-step process” for driving with our eyes: Look at the road just in front of you look up high to see the road way out ahead of you look in the review mirror to see what is coming behind you These three rules are pretty good for association leadership. #7 are well thought out. #8 They’re doing it live in real time!

Hawaii 40