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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

and in 2011 won a $1 million prize! Drift Research Report) 79% of consumers prefer live chat for quick communication. Members with technical questions can get documented responses quickly. By answering the most predictable questions, chatbots free humans for more important communications.

Las Vegas 100
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Eric Lanke: What Race for Relevance Inadvertently Taught Me.

Eric Lanke

Innovation. Monday, December 12, 2011. You must understand how to communicate, build consensus, and deal with conflict. Communication, building consensus, dealing with conflict, managing meetings, navigating bureaucracy, working within policies—these are all leadership skills, and not everyone is a leader.

Committee 100
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The Hourglass Blog: Barriers to Innovation in the Association World

The Hourglass Blog

Barriers to Innovation in the Association World. In one of my last posts I shared the principles of innovation weve drafted as part of the "innovation for associations" white paper being written by the WSAE Innovation Task Force. Limited resources Innovative organizations commit resources to the process of innovation.

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Association Management - Building a Vision for Your Conference

Association Subculture

Sunday, February 13, 2011. Production must center on solid, innovative content presented with the best of adult learning techniques.period. Once complete, the staff, volunteers and committees now had a document to refer to that acts as the final arbiter on debates regarding content and logistics. February 13, 2011 1:41 PM.

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Facilitation Friday #25: Five Keys to Strategy Discussions

Idea Architects

custom-designing keynotes, workshops, and leadership conferences that promote innovation, learning, and community. Just as innovators use rapid prototyping to put out a draft, get feedback, and rapidly offer an improved next iteration, so can we do the same with the strategy generation we help facilitate. Dec 2011 (6).

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Association Subculture: Susan G. Komen was a Failure at the Board.

Association Subculture

Other blogs (like Kivis Nonprofit Communications Blog - " The Accidental Rebranding of Komen for the Cure ".) have done a great job of documenting what happened and analyzing the ramifications of it. communications. (4). community. (3). innovation. (6). Principled Innovation LLC. ► 2011. (27).

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Association Subculture: Authenticity in Association Governance.

Association Subculture

Authentic structures focus on encouraging and implementing the types of innovative ideas that will benefit the membership as a whole and dont expend a great deal of energy playing politics and labeling the "winners" and "losers.". Ensuring decisions are clearly documented and communicated to all interested parties. community. (3).