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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

Whether it’s via a chatbot, a human, or some combination of the two, dialoguing in real time is a powerful tool to build sales and loyalty. Talking with customers at the beginning of their journey creates an authentic experience that gets the relationship-building off to a quick start. I frequently write about Association 4.0

Las Vegas 100
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Customers for Life: Meet the Zenoss TechZen User Community [Case Study]

Higher Logic

Zenoss debuted its new community in April 2017 at its annual conference, GalaxZ, complete with an updated brand and a new crowdsourced community name, courtesy of its Austin roots: TechZen. JB: As a product person, it’s easy to pick apart a lot of different platforms. HL: How does TechZen feed into your product management process?

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Association Brain Food Weekly: 8.25.17

Reid All About it

I’ll be happy to feature it as long as it’s not too product-centric. Presenter: Dan Stark, director of product strategy, NimbleUser (and former executive director of American Public Gardens Association). – Top Social Media Tools to Boost Your Event Marketing. A 2017 Gallup survey found that 70% of employees in the U.S.

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Association Brain Food: 6.23.23

Reid All About it

I’m happy to feature it as long as it’s not too product-centric. Decoding Belonging: The Global Belonging Index Transforming Events (Association Chat) If the value of belonging is so important to association members, why don’t we understand it better? Product Manager – Accessibility, Cvent Wed 6/28 at 1 p.m.

Metro 195
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Association Brain Food Weekly: 1.21.22

Reid All About it

The member experience. Too much has changed in our world to keep assuming the member experience you provided pre-pandemic is the experience your members and prospective members want, need, and expect now. MemberSuite suggests how to reevaluate the member experience and apply what you learn.

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Association Brain Food Weekly: 10.20.17

Reid All About it

I’m excited about the ways machine learning can improve the customer (member) experience and, along the way, help organizations achieve their goals and increase revenue. I’ll be happy to feature it as long as it’s not too product-centric. Enough negativity! All times are Eastern Daylight Time unless otherwise noted. .

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Striving for Success: Streamlined Processes

GrowthZone

We hope you will learn from these user stories and how you can grow member value, increase productivity, and boost revenue while using GrowthZone’s software solutions. The first blog post in the series featured competition entries sharing how using the GrowthZone solution increases member engagement. .

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