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Online Communities in 2020: 28 Key Facts + Statistics to Know

Higher Logic

We'll look at stats in each of these categories: Online Community Costs and Return on Investment (ROI). Online Community Costs and Return on Investment (ROI). As communities age, the cost per member decreases dramatically – dropping significantly after year three. Check out the eBook below for tips. Lower support costs.

Analysis 272
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7 Situations Where Customer Communities Improve Customer Experience

Higher Logic

Improve (decrease) support costs by 32.9% Download our eBook for more details: 3. Make your online customer community a one-stop shop for thought leadership and advice. Check out our eBook, How to Develop a Killer Customer Community Strategy, for tips on expanding or creating a community strategy at your company.

eBook 194
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How to Increase Your Sales Without Hiring More Reps

Higher Logic

You can create an eBook or offer a webinar to start fulfilling your content needs, but that takes time, and if you can’t do it yourself, it takes money. They downloaded an eBook, great – but what did they do after that? All of these things help reduce your support costs. Read about it in our new eBook, available below:

eBook 120
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Building Buy-In for an Online Community at Your Association

Higher Logic

Instead, you need to align your new online community with the mission and priorities of your association's leadership. Download our eBook, Maximize Association Value with Engagement , for the full list of ways a community builds your association’s member acquisition and member engagement efforts. Member Engagement and Retention.

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When Do You Know Your Customers Want a Community?

Higher Logic

It’s no secret -- customer communities can reduce support costs by 50 percent, according to Gartner. Not only will it reduce your support costs, but it will also give members one more way to interact with you. Then look at how much time/money they all cost. You can also incorporate thought leadership into your advertising plan.

eBook 120
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Disruptive Innovation Creates Association Opportunities

Potomac Core

In a slowing and uneven global economy, are your members looking somewhere else for lower cost and innovative solutions? CEO’s, a key CEO priority is to “ready millennials for leadership roles.” Free eBook “Accelerating Strategic Member Engagement” is available upon request for all Association Executives at www.potomaccore.com.

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Association Brain Food Weekly: 3.2.18

Reid All About it

Off-topic: Check out my Grabbing the Gusto blog if you’d like to see the list of recipes I’ve made this week or plan to make in the coming weeks, and my list of recommended fiction and non-fiction ebooks on sale. Cultivating Thought Leadership to Build Your Personal Brand. Lead or Lose: Seven Principles of Learning Leadership.

DC 122