Ungrated
FEBRUARY 24, 2022
Staff members must go through an extensive orientation process covering the Ritz-Carlton’s “Three Steps of Service” and “12 Service Values,” the latter which are reviewed during daily team meetups at all Ritz-Carlton properties worldwide.
Associations Now
JUNE 19, 2014
Now that there’s a deal in place with most—but not all—of the labor unions that work the Pennsylvania Convention Center, the Philadelphia facility is starting to win back some business. “This meant that, despite a successful meeting in 2007, AIHA would not reconsider Philadelphia.” Left on the Sidelines.
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Associations Now
APRIL 9, 2023
The study, Closing the Gaps , explores efforts among educational and healthcare nonprofits in the Philadelphia area, and identified a few bright spots: Women trustees and trustees of color have increased between 2019 and 2022, but diverse board chairs are rare, and some boards remain exclusively white.
Associations Now
NOVEMBER 29, 2016
The Architectural Glass and Metal Association (AGMA), a trade association serving glazing contractors in the Greater Philadelphia area, has introduced a new benefit that offers members both a customized Quality Management System (QMS) and a Quality Assurance Program (QAP).
Leading Learning
AUGUST 26, 2021
This humorous nod at non-traditional education can be a proud declaration or a depressing admission. The point is, there’s no surefire way to build capacity in any organization through learn-as-you-go education. And, really, learning – just like capacity building – is an ongoing process rather than a one-time event.
Spark Consulting
MAY 5, 2014
This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. It was also vital during the planning process as NICSA tinkered with its options.
Beth Kanter
JANUARY 4, 2017
Stay tuned for more information in 2017, but I will be very busy writing facilitator process guides based on my decades of experience as a trainer and sharing that on this blog. I also continued my position as Adjunct Professor teaching a graduate course at Middlebury College/Monterrey Institute for International Education.
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