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Customer Journey Mapping 101: The What, Why, and How

Higher Logic

In 2005, Bain and Company released some staggering research : 80% of firms participating in the study said they deliver a superior experience , while only 8% of their customers agreed. This difference is called the “perception gap,” and we haven’t evolved much since 2005. This is the process we used: Start with a goal.

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The Key to Taking Risk in 2014 is Non-Dues Revenue

Tom Morrison

There is a lack of innovation, seeking out member''s business needs, and listening for those things that could be huge drivers to member engagement, expanded revenues, and rising net worth. After the 2009 economic bust, every non-profit should be doing everything it can to enhance revenue streams to build its reserve funds.

Revenue 40
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Jeffrey Cufaude, Idea Architects: My Simple Business Blueprint

Idea Architects

I dont try to get a certain # of clients or hit certain revenue targets. Although I was referring more to the process than the person. Nov 2005 (1). Oct 2005 (1). Sep 2005 (2). Aug 2005 (1). Jul 2005 (2). Jun 2005 (1). May 2005 (2). Apr 2005 (4). Mar 2005 (2). Feb 2005 (2).

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Association Hunger Games: Victory or Defeat?

Association Adviser

According to a 2005 Harvard Business Review article, “Companies typically realize only about 60 percent of their strategy’s potential value because of defects and breakdowns in planning and execution.”. The resulting gap represents lost opportunities and revenue. So, how does this translate to your organization?

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Jeffrey Cufaude, Idea Architects: Seen Elsewhere: Building Creative.

Idea Architects

How Secure is Your Professional Development Revenue Stream? A free downloadable PDF handbook provides all the information you need to use the process. Nov 2005 (1). Oct 2005 (1). Sep 2005 (2). Aug 2005 (1). Jul 2005 (2). Jun 2005 (1). May 2005 (2). Apr 2005 (4). Mar 2005 (2).

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Moving From Free Rider to Engaged Member

Associations Now

That transition involves a new strategic plan, chapter growth, tiered membership, and partnerships to grow nondues revenue. He became a member in 1999 and joined the board of directors in 2005, eventually becoming chair in 2012. Now, we’re in the process of growing revenue through membership and partnerships.

Revenue 40
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Association Hunger Games: Victory or Defeat?

Aaron Wolowiec

According to a 2005 Harvard Business Review article, “Companies typically realize only about 60% of their strategy’s potential value because of defects and breakdowns in planning and execution.”. The resulting gap represents lost opportunities and revenue. Ask questions about process, workflow and unexpected issues.

Nashville 100