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The golden years: How to help residents gracefully age in place

Ungrated

Simpson is a manager of 55-and-older communities in the suburbs of Philadelphia. These committees can provide valuable feedback to the board and management team and offer advice when there is cause for concern. Dwayne Taylor is the general manager of 2101 Cooperative, a high-rise in Philadelphia. for almost eight years.

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How to Reset Your Board Diversity Efforts

Associations Now

How to do that? The study, Closing the Gaps , explores efforts among educational and healthcare nonprofits in the Philadelphia area, and identified a few bright spots: Women trustees and trustees of color have increased between 2019 and 2022, but diverse board chairs are rare, and some boards remain exclusively white.

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Ringing the Bell for Member Engagement

YourMembership

I focused on it in my presentation “How to Build an Online Community” and received a lot of interesting feedback from those association professionals attending. Being in Philadelphia I couldn’t help but think of the Liberty Bell as an analogy for the challenge of driving member engagement. What about your team or department?

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What is Customer Experience (CX)? Crash Course

Fonteva

To help your association’s team understand CX, why it matters, and how to get started with it, this article will provide a crash course, reviewing topics such as: What is CX? Emphasize to your member engagement team the importance of showing empathy for their struggles when responding to a customer who has encountered a pain point.

Course 52
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Internship Intel

Aaron Wolowiec

Associations aren’t usually top of mind for students looking for internships, said Todd Von Deak , president and founder of Philadelphia-based TVD Associates, but they should be. Essentially, associations can engage a team of talent scouts who will steer some of the best students to consider the organization. Lots of them.

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Five Things You Might Not Know About Halloween

Associations Now

The 186-year-old Eastern State Penitentiary in Philadelphia houses Terror Behind the Walls, a massive haunted-house production with a cast of more than 200 performers each evening, Hollywood-quality sets, and animatronics. Each year, about 60 paranormal teams explore the historic site. Americans are expected to spend $3.1

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Association Brain Food: 6.24.22

Reid All About it

WBT Systems suggests associations revamp their leadership training programs to serve two purposes: teaching the skills members need for volunteer leadership and for leading or collaborating on a remote team at work. The biggest mistakes organizations make with cybersecurity—and how to avoid them. Creating Teams in a Virtual World.

Video 39