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Relationships matter: How one Philadelphia high-rise puts customer service first

Ungrated

Staff members must go through an extensive orientation process covering the Ritz-Carlton’s “Three Steps of Service” and “12 Service Values,” the latter which are reviewed during daily team meetups at all Ritz-Carlton properties worldwide. “At

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The golden years: How to help residents gracefully age in place

Ungrated

Simpson is a manager of 55-and-older communities in the suburbs of Philadelphia. These committees can provide valuable feedback to the board and management team and offer advice when there is cause for concern. Dwayne Taylor is the general manager of 2101 Cooperative, a high-rise in Philadelphia. for almost eight years.

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Five Millennial-Friendly Benefits to Offer Your Team

Associations Now

A piece in the Philadelphia Inquirer noted how this workplace trend was growing , with many organizations putting in a rule where people could dress however they liked, as long as they weren’t taking part in a client meeting. The post Five Millennial-Friendly Benefits to Offer Your Team appeared first on Associations Now.

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From Field to Future: Learning from the Eagles’ Loss to Elevate Association Marketing with AI

AssociationChat

He loves his team. He hates his team. The Heart of Loss and Opportunity But when there are disappointing losses, sports teams analyze them to improve future performance. Teams use data and technology to understand their weaknesses and strategize for future games. Not a bad lesson for a snowy day outside Philadelphia.

Tampa 59
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How to Reset Your Board Diversity Efforts

Associations Now

The study, Closing the Gaps , explores efforts among educational and healthcare nonprofits in the Philadelphia area, and identified a few bright spots: Women trustees and trustees of color have increased between 2019 and 2022, but diverse board chairs are rare, and some boards remain exclusively white. How to do that?

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The 1 thing you can learn from Gritty

Association Success

Created by Brian Allen of Flyland Designs in 2018, Gritty is the official mascot for the Philadelphia Flyers National Hockey League team. With a Twitter account that has gained over 307,000 followers, Gritty’s social media team must be doing something right. So, what does a NHL mascot have to do with associations?

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Friday Top 5

Thanks For Playing

So if you're as obsessed with the pigskin as I am - or if you need some inside scoop to run your fantasy team - check 'em out! From when we went to the Philadelphia Eagles academy for women in February of 2011. In a visual medium! Image credit: my mom!