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Creating a Better Member Experience

Association Analytics

Let’s break down several scenarios to show how data analytics can help improve the member experience. Dig Below the Surface to Find Gaps in Member Retention It’s likely that your organization measures retention rates, but are you looking at the surface or digging in below the aggregate level ?

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Member Experience: Associations’ New Blueprint for Engagement

Smooth The Path

Associations are more than the sum of their transactions, like member applications, registrations, and renewals. Associations are experience-creating centers. Experiences will happen organically, or we can plan them. Every great experience drives the emotions that grow member engagement. Part of the team?

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5 Ways You Know It’s Time to Grow Your Community Management Team

Higher Logic

Growth can be a predicament for any team in any organization. And if your team can’t keep up with member and program needs, then your community won’t be effective at generating results. Changes in your team’s success and the community’s effectiveness will often indicate when you need to make an additional hire.

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How to Improve Your Organization’s Member Experience: 14 Tips for Events, Engagement & Beyond

EventMobi: Association Events

What do you hope your members feel when they think about your organization? Excitement, pride, gratitude—all of these emotions can stem from a positive member experience! So how do you improve your member experience? All together, these factors define the value members (and potential members!)

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Good Data Governance Equals Great Member Experiences

.orgSource

Put People First Your data governance policy will be a document that reflects your organization’s unique culture, teams, and members. Don’t expect your teams to figure this out. Foster collaboration and ownership Create teams with representatives across departments to encourage shared ownership.

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Is your Association a Learning Organization?

WBT Systems

Is your association a learning organization? A learning organization becomes more like a community that members can feel a commitment to. The second article points out that association members are much more “tech savvy” than association executives may think. Is your Association a Learning Organization.

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A Lightweight Framework for Building An Association Data Strategy

Association Analytics

A lightweight framework can also help organizations that are in the process of updating an existing strategy – whether that’s understanding data and systems, solving known and unknown challenges, or improving operational performance and member experience. Data Does your organization have the data you’re looking for?

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