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Why CX Matters: How does technology aid customer experience?

Association Success

In this second part of a series on CX at associations, turn to technology for answers. When you delve into putting a customer experience strategy in place, you’ll naturally start to think about technology that will enhance the customer experience. And CX leaders are on the cutting edge of the intersection of CX and technology.

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Benchmark Report: Association Communications Struggle to Keep Up

Associations Now

(Reflecting this, the level of social media communications declined year over year for the first time since the survey began in 2011.). In 2019, 49 percent of communication teams report that they feel understaffed, compared with a peak of 54 percent in 2017.

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Youth Soccer Body Renews Safety, Compliance Focus

Associations Now

This week, US Youth Soccer , which is the largest youth sports body in the country, announced a new “safety first” initiative, complete with collaborations with the world of technology and medicine. percent of kids in 2011. The group will team with the Mayo Clinic and the U.S.

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Associations Increasingly Adopting Communications Popular in Mainstream Life, But Do Members Care?

Association Adviser

The 2018 Association Communications Benchmarking Study results show the needs for a balanced approach to technology and tradition as association communicators strive to keep members’ attention. The number of association professionals claiming this as a challenge has more than doubled since Naylor first conducted this survey in 2011.

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The Association Maintaining Memorial Day’s Lasting Impact Overseas

Associations Now

The group, which launched in 2011, plans to take part in more than 100 Memorial Day ceremonies around the country this year./note]. Remembrance, With Technology. The chapter’s website, relaunched in 2017, tells the story of sacrifices made by the more than 14,000 Americans buried in Belgium.

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Accountant Associations Launch International Group

Associations Now

The international association will keep the name of the AICPA/CIMA joint venture that began in 2011: Association of International Certified Professional Accountants (the Association). The new international association will officially launch in 2017 with leadership made up of representatives from both AICPA and CIMA.

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Hybrid Meetings Doomed to Failure? Not So Fast

Velvet Chainsaw

I’ll admit that in 2011, when the Virtual Edge Institute (now called the Digital Experience Institute) first co-located its conference with the Professional Convention Management Association’s Convening Leaders, the experience fell flat for me. Fast-forward to January 2017. The Switch On.

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