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Association Brain Food: 10.20.23

Reid All About it

Unlike social media, a mobile app provides a cohesive and centralized communication channel to your members. In 2016, China reported 17.86 Equip yourself with innovative approaches to adapt community engagement strategies in an AI-augmented landscape. You’re leaving money on the table! Member app. Market perception.

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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

Drift Research Report) 79% of consumers prefer live chat for quick communication. Members with technical questions can get documented responses quickly. By answering the most predictable questions, chatbots free humans for more important communications. Luxury brand Burberry launched its chatbot back in 2016.

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Building Buy-In for an Online Community at Your Association

Higher Logic

If a document like this doesn’t exist, hold some informational interviews with your executive director and the head of the board to figure out what the association's main goals are for the upcoming year. The engagement data generated by your community can help your membership team determine who is likely to renew and who is at risk.

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Associations: Solving the Skills Gap with Digital Credentials

WBT Systems

Department of Labor, in December 2016 there were 5.6 But because they were printed paper documents, they were typically hidden from the world — tucked away in file drawers or framed on office walls. In support of its Future of Learning initiative, the AICPA launched a digital badge program in April 2016. According to the U.S.

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2016: The API’s Breakthrough Year?

Associations Now

Developers at Visa, banks, retailers, and technology companies tested our easy-to-sign-on portal, tools, and documentation,” the company explained in an introductory blog post. “The result, we believe, will accelerate the creation of innovative payment solutions and the migration to digital commerce.”

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How User Groups Defer Customer Support Costs While Creating Raving Fans

Higher Logic

In 2016, businesses lost $63 billion dollars due to bad customer service. To build an online presence, user groups launch websites and private online communities. These tools help members find information more quickly via self-service tools including: Product documentation. One-on-one email communication. Video tutorials.

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Association Brain Food Weekly: 11.4.16

Reid All About it

Insights from the Global Engagement Index 2016: Strengthening Member & Customer Relations Globally. Host: Community IT Innovators. Presenter: Steve Longenecker, director of IT consulting, Community IT Innovators. More info/register. Host: Bizzabo. Tue 11/15 at 1 p.m. More info/register. Host: VolunteerMatch.

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