Personalize the Member Experience, Increase Retention

YourMembership Blog

Membership Software Association Management Software. Associations. Pricing. Management Team. Ideas to help you engage, empower and retain members. Being Thoughtful Takes a Minute… June 12th, 2012 | Posted in Member Engagement + Retention. I’ve written about personalizing the member experience for years now but Chris Brogan reminded me in his weekly newsletter just how far personalization can go. Membership Management.

How Associations Can Improve The Member Experience Through Technology

Nimble AMS

Three technology innovations associations should embrace for a better member experience. How can your association deliver the experience your members have come to expect? The study found that 59 percent of consumers say companies need cutting edge digital experiences to keep their business. As a member-based organization, how can your association go about embracing innovation? Help members find answers through personalized content.

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Don?t let legacy association management software be your legacy

Nimble AMS

How will the technology decisions you make today affect your association’s future? Make sure your association doesn’t pay the price for outdated software. Have you considered how the technology decisions you make today will affect your association’s future?

What Will Association Management Software Look Like in 5 Years?

Socious

With netbooks under $200, computers and software are some of the few things that are going down in price and up in availability. Download Your Free Report of 9 Consumer Trends That Affect Associations. But what does that mean for association management software? Association professionals and consultants spend a lot of time trying to predict the “association of the future” and what it takes to meet our members’ needs, but what can we expect from the technology?

Beware of Dogfooding in Association Management

Association Subculture

One of the things we struggle with in associations is the development of new programs and services. I can''t tell you how many times I have seen programs developed in committees, with painstaking attention to detail and marketing, vigorous debates around pricing, long contracts drawn up establishing royalty relationships and then well timed wide launches at conferences or events with a full court communications press annnnnnnnnnd.crickets. Bargaining: "What if we adjust the pricing?

5 Factors that Can Make or Break Your Association Website Redesign

Socious

The Challenges in Redesigning Your Association’s Website. That doesn’t even get into branding, navigation, or walking your loyal members through the transition. By doing your due diligence in the planning stage, you’ll help ensure that your new website is successful and meets staff, customer, and member needs. If you don’t, your redesign could fall flat, or worse, chase valuable members and prospects away. 5 Crucial Factors in an Association Website Redesign.

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How the Computer in Your Pocket Has Changed Event Attendee Behavior

Socious

The entire experience is different. Get to know the nooks and crannies of technology, including how it has changed your members’ behavior at live events. Then put that information into action to give your members the experience they crave. Now, your members are used to having a computer with them at all time. If you don’t provide this type of mobile attendee experience , then you risk frustrating your members or being seen as behind the times.

10 Overlooked Tactics for Growing Association Membership

Aptify

Every year, members leave your organization – they retire, change jobs or professions, go out of business, lose their professional development budget, or just leave for unknown reasons. As members go out the back door, you must keep new ones coming in the front.

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WJ Weiser and Associates Grows into the Largest AMC for U.S. Healthcare Associations

Association Adviser

I started WJ Weiser and Associates in 1988. Prior to that, I worked for Baxter Healthcare in their physical therapy (PT) department as a finance manager. I was in charge of the non-clinical management aspects of each physical therapy center that Baxter managed, and became very familiar with how to efficiently manage a PT office. My first client was a national association that was losing money and members.

Top Membership Management Software Options & Reviews

Fonteva

As your association grows, your requirements for your membership software grow, too — so much so that you’ve outgrown your current membership management solution! We’ll cover these topics: What is Membership Management Software? What is Membership Management Software?

The evolution of member benefit priorities throughout the career journey

Aptify

A recent Community Brands study shows that members rank the priority of benefits differently as they move through their careers. Is your association ready to meet their changing needs? As an association professional, you likely think about how your members prioritize the benefits your association provides them. The study’s findings suggest that members join organizations for different reasons than why they stay. Consider your pricing model.

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How to attract new members in a budget-conscious world

Nimble AMS

What can you do to recruit new members when money is tight? Attracting new members to your association is always a top priority. Here are six effective ways to get past the price barrier and encourage more members to join your association: Offer budget-friendly payment options.

3 questions to ask during demos at AMS Fest

Nimble AMS

When you’re in the market for a new association management software (AMS) system, you need all of the information you can get. Here are three questions to ask vendors at AMS Fest 2021 to help you find the right AMS for your association.

Association Brain Food Weekly: 5.10.19

Reid All About it

The weekly list of free educational events and resources for the association community… “5G, when fully implemented, is poised to be a very big deal, a far bigger transformation in mobile technology than any previous generational shift. He writes about a functional requirement that associations often overlook during association management system (AMS) selection: user experience. Presenters: Meg Fasy, founder, FazeFWD, a sponsorship management company.

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Association Brain Food Weekly: 8.22.16

Reid All About it

– Social Media 201: Content Curation, Time Management and Audience Engagement. What I Know For Sure About Leadership (Association Chat on Huzza). An association industry professional for more than 25 years, entrepreneur JP Moery’s favorite quote from racing legend Mario Andretti has seemingly set the course for his career path: “If everything seems under control, you’re just not going fast enough.” Strategic Pricing for Educational Products.

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6 tips for proposing new membership software to your board

Aptify

But making the case to your board that it’s time for new association management software (AMS) requires research and preparation. Before you attempt to convince the board that your organization needs a new membership management system, you must first convince your executive director.

How Much Does an Event App Cost?

Socious

If you’re considering creating a mobile app for your members, you’re not alone. Associations commonly use event apps for their national or international conferences because they let members access event details easily while they move between sessions. Many more event software providers and developers are offering event apps than in the past and each offers different pricing and customization. So what is the price tag of a mobile event app today?

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Member Organizations: Listening Plus Action for Best Results

YourMembership Blog

Membership Software Association Management Software. Associations. Pricing. Management Team. Ideas to help you engage, empower and retain members. Who Cares If You’re Listening… March 29th, 2012 | Posted in Member Engagement + Retention , Social Media and Business Trends. Whether you are a member-centric organization or a corporation, listening is not enough. Member Engagement + Retention. Membership Management.

Top 11 Chamber Management Software AMS Systems

GrowthZone

Leveraging a robust membership management system enables chamber professionals to engage members and develop their chamber instead of focusing on mundane, repetitive tasks. This article will help you evaluate different association management software for chambers of commerce.

Become a Member (Again) - Friday Fix

YourMembership Blog

Membership Software Association Management Software. Associations. Pricing. Management Team. Ideas to help you engage, empower and retain members. September 14th, 2012 | Posted in Member Engagement + Retention , Membership Management. The experience of being a newbie may be tucked into the back of your mind and the details fuzzy or rewritten in an I remember when… context. My experience? Member Engagement + Retention.

Putting the Member at the Heart of Your Association’s Activities with a Modern AMS

Nimble AMS

Many membership-based organizations are moving to enterprise customer relationship management (CRM) platforms as the foundation for their association management software (AMS). It’s an approach that puts members at the center of an association’s activities. And, isn’t that what your association aims to do? Aren’t your activities focused on member engagement, acquisition and retention?

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Five Things Associations Can Learn From Amazon

YourMembership Blog

Membership Software Association Management Software. Associations. Pricing. Management Team. Ideas to help you engage, empower and retain members. Five Things Associations Can Learn From Amazon. January 25th, 2012 | Posted in Membership Management , Social Media and Business Trends. I can already hear my association friends and colleagues tapping on their screens to x out of this blog post. Member Engagement + Retention.

Association Brain Food Weekly: 6.27.16

Reid All About it

Enough of my kvetching, here’s the list of webinars and other events for the association community for the week of June 27. Innovation today is moving at light speed and to deliver a world class member experience your association needs to be able to leverage a strong platform to take you there. As an industry, we’ve been secretive about what goes into AMS pricing. Presenters: Johanna Kasper and Eric McDonald, Engagement Managers, Aptify.

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5 Reasons You Need to Integrate Your Online Community and CRM Today

Higher Logic

Unless your business technology, including your online community platform, association management system (AMS) or customer relationship management software (CRM) talks to one another directly, the information they collect won’t reach its potential. Instead, they’ll create data silos that fragment your view of customers and members. Whether you’re a business or association, it’s essential to integrate your community with your tech stack, especially your CRM or AMS.

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Compare Association Membership Management Software Platforms

GrowthZone

Leveraging a robust AMS system enables membership professionals to engage members and develop their association instead of focusing on mundane, repetitive tasks. This article will help you compare and evaluate different association management software options to help you do just that.

Association Brain Food Weekly: 5.12.17

Reid All About it

Your weekly list of free webinars and events for the association community… How are associations using learning technologies? If you work for a membership organization, please participate in the Association Learning + Technology survey. I love this post by Cecilia Sepp, CAE on AssociationSuccess.org about the screwed-up (my words, but I bet she’d agree) membership model used by most associations. Association Chat). Host: Association Headquarters.

Daily Buzz: Predicting Future Success

Associations Now

Also: Engage members to keep them around. You can’t use a crystal ball to forecast the future success of your association—but you can use predictive analysis to get insight into what that might look like. Based on the data you collect, you can make educated assumptions on your association’s membership, revenue streams, event attendance, and anything else you track analytics on,” says Audra Hopkins in a post on the Web Scribble blog.

Association Brain Food Weekly: 1.20.17

Reid All About it

Monday, January 23 is Community Manager Appreciation Day (#CMAD). If your association has a community manager, I know you already appreciate him or her because your online community would likely fail without their attention. EST featuring outstanding speakers and community manager panels, headlined by Jeremiah Owyang , the founder of Community Manager Appreciation Day. EST – community managers, have the adult beverage of your choice ready and join in.

SCD Group: Mobile Tools Impact Expectations of Association.

SCD Group

AMR Management Services. Stronger by Association. Mobile Tools Impact Expectations of Association Members. While I’m used to “mobile credit card readers” for rental cars, onboard snacks and other elements of travel, it is my first experience in restaurants. As you and other association professionals know, member experiences in their daily lives greatly influence their expectations from their associations. Pages.

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Association Brain Food Weekly: 4.17.20

Reid All About it

The weekly list of free educational events and resources for the association community… Crisis overwhelm. WBT Systems found out how they managed to pull that off so quickly. Associations are scrambling to virtually resurrect their canceled conferences.

Association Brain Food Weekly: 1.13.17

Reid All About it

Not only will this report help you benchmark your association’s membership marketing efforts against nearly 1,000 other associations, but you’ll pick up ideas for improving recruitment and retention tactics. Here’s a great idea for associations: a Talent Council. I read about NIGP’s “HR arm” in a thread in ASAE Collaborate’s Executive Management Section (see message #13). The council manages leadership recruitment, candidate evaluation, and nominations.

Association Brain Food Weekly: 1.13.17

Reid All About it

Not only will this report help you benchmark your association’s membership marketing efforts against nearly 1,000 other associations, but you’ll pick up ideas for improving recruitment and retention tactics. Here’s a great idea for associations: a Talent Council. I read about NIGP’s “HR arm” in a thread in ASAE Collaborate’s Executive Management Section (see message #13). The council manages leadership recruitment, candidate evaluation, and nominations.