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Tiny Kindnesses to Improve Our Member Experience

Smooth The Path

Somebody at the TSA figured out how to transform a potentially terrifying experience for little kids into an adventure of intrigue and excitement. What bits of your member experience feel like drudgery for members? Perhaps we could find the little shifts that flip the experience into something great.

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Three Data-Informed Strategies for Better Member Engagement

Association Analytics

Most associations don’t have an easy way to measure member engagement across all their different systems and touch points. And even when measured, it can be tricky to know how to use engagement scores to improve member experience and operational results.

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Embrace Personalization and Improve the Member Experience

Nimble AMS

It’s time to deliver the experience members have come to expect. Your association might want to provide a personalized member experience, but are you actually doing it? Chances are that your association wants to provide a personalized member experience. Collect and use member data.

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How to innovate at your member-based organization in 2023

Nimble AMS

With 2023 fast approaching, i t’s wise to reflect on t he state of your association and overall member experience. During the past year, d id your organization experience disruption in the form of a shrinking budget or a smaller staff? If so, you’re not alone ! Here’s how to get started. Career center solutions.

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How to use innovative technology to attract members to your association

Nimble AMS

Engage potential members through branded content and personalized communications. Automate member services with chatbots to guarantee help is always one click away. . Access your non-member records and use a prediction builder to assess which individuals might attend certain association events or networking opportunities.

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Membership Certificates: Templates and Distribution Tips

MemberClicks

Acknowledging them via dedicated member appreciation efforts can help communicate that your organization recognizes their participation. And one way to demonstrate your appreciation is with a personalized membership certificate. What is a membership certificate? A membership certificate is more than a piece of paper.

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How to use your learning management system (LMS) to generate non-dues revenue

Freestone

The latest Community Brands research found that just 36% of associations rely on their continuing education programs to drive non-dues revenue. However, 51% of association members identified training opportunities and certifications and credentials as their top member benefits. Can your current LMS deliver?