What We Learned from the 2023 Association Member Experience Survey
Higher Logic
NOVEMBER 16, 2023
The post What We Learned from the 2023 Association Member Experience Survey appeared first on Higher Logic.
This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.
Higher Logic
NOVEMBER 16, 2023
The post What We Learned from the 2023 Association Member Experience Survey appeared first on Higher Logic.
Association Analytics
APRIL 1, 2024
And even when measured, it can be tricky to know how to use engagement scores to improve member experience and operational results. In this post, we’ll explore three strategies you can use to ensure you’re making the right moves for more meaningful member engagement.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Nimble AMS
FEBRUARY 24, 2023
Gain actionable insights on the current status of your association’s events when you conduct routine surveys. With surveys, you’ll discover areas where your events are performing well and areas where you’ll need to improve. You’ll also learn how you can enhance the attendee and member experience.
EventMobi: Association Events
SEPTEMBER 13, 2023
Excitement, pride, gratitude—all of these emotions can stem from a positive member experience! So how do you improve your member experience? Member experience describes how people view, feel about, and engage with your organization’s brand. But first… Why Does Member Experience Matter?
Reid All About it
APRIL 26, 2024
Impexium and Jeff De Cagna of Foresight First invite you to participate in The Future of Association Boards (FAB) Survey , our community’s first comprehensive tracking survey of board composition, practices and performance. Hear about the key criteria for creating content that retains members. Association trends.
EventMobi: Association Events
SEPTEMBER 21, 2023
Whether you’re running a club, association, or any other kind of membership organization, your long-haul members are one of your greatest assets. That’s why having multiple member retention strategies in place is a must! Acquiring new members comes with upfront costs, especially those tied to marketing.
ISAE
OCTOBER 31, 2023
Mastering Leadership Communication to Connect with Members Whether you manage a social or professional fraternity or sorority, communicating with members should be one of your top priorities. With all your organization has to do on a daily basis, member engagement activities can unintentionally fall by the wayside.
MemberClicks
NOVEMBER 9, 2023
Workshop feedback surveys are the best way to get objective, quantifiable feedback to create experiences that continue to draw members. We’ll cover everything you need to know to create a workshop feedback survey, analyze your data, and more. What should be included in a feedback survey for workshops?
Disciple Media
OCTOBER 2, 2023
Member experience is the amalgamation of every touchpoint, interaction, and sentiment your community members encounter in your digital community. So, let’s dive in and explore some practical strategies you can use to elevate your member experience.
Higher Logic
JANUARY 31, 2019
When Kim Lear spoke at our most recent Super Forum , she reminded us that improving intergenerational communication has never been more pertinent than now. If it’s the latter, it’s time to reshape your strategy. Effective communication is all about managing expectations. Use member data to strengthen communication.
MemberClicks
DECEMBER 18, 2023
Did you know that professionals in smaller organizations particularly identify member engagement, along with time and financial constraints, as their biggest challenges. This shows the urgent need for effective engagement strategies in today’s competitive landscape. Let’s dive in and discover how you can transform your community!
Reid All About it
APRIL 19, 2024
In Nimble AMS’ AI success kit, you get four resources: two 30-minute webinar recordings about AI for associations and two white papers, one an introduction to AI for associations and one on developing an AI strategy. Bulletin describes how member apps help improve member engagement by providing centralized communication channels for members.
Nimble AMS
JUNE 28, 2023
But how can you ensure your organization chooses the right association management software (AMS) to enhance your staff and member experience? About 50% of associations surveyed say their IT budget will increase over the next year. Here are four ways to foster effective communication with your IT leaders: 1.
Reid All About it
JANUARY 26, 2024
Last year, 814 associations participated in MGI’s survey, which benchmarks the practices used by associations to recruit, engage and renew members. The 2024 survey is now open. Please help our community by taking the time to participate or forwarding it to a colleague on your association’s membership team. 1 CAE credit.
ISAE
MAY 13, 2024
Thanks to positive market changes, members’ finances seem to be in a better place, which allows them to continue paying dues. However, there are a few factors that could be harming member engagement, retention, and overall growth. Refine your communication strategies. Make your events more engaging. Embrace technology.
Reid All About it
NOVEMBER 10, 2023
Check out what James Young at Product Community has to say about building and using a community engagement funnel. Member app. Unlike social media, a mobile app serves as a centralized communication channel for your members. Bulletin describes how a member app enhances and fosters member engagement.
Reid All About it
JANUARY 28, 2022
Take Your Silent Auction to the Next Level: Raise More Money, Free Up Staff Time and Create an Unforgettable Member Experience. The superman of silent auctions is going to lead a conversation alongside a few of his clients about how they revolutionized the silent auction experience. Fri 1/28 at 1 p.m. Tue 2/1 at 12 p.m.
Reid All About it
SEPTEMBER 1, 2023
The weekly list of free educational events and resources for the association community… Because I’m away most of next week at the Non-Dues-A-Palooza conference, Association Brain Food isn’t publishing next Friday, September 8. AI pulse survey. They describe nine strategies for marketing membership to Gen Z.
Association Freak
MARCH 1, 2024
Here are some of the transformative strategies and innovations we see shaping the future of associations. Rebound in Member Growth After a decline in 2021 and 2022, associations are witnessing a significant rebound, with member growth rates reaching their highest since 2016.
Association Freak
MARCH 2, 2024
Here are some of the transformative strategies and innovations we see shaping the future of associations. REBOUND IN MEMBER GROWTH After a decline in 2021 and 2022, associations are witnessing a significant rebound, with member growth rates reaching their highest since 2016.
Higher Logic
MAY 1, 2018
But the member experience is more than just speakers and merchandise. When you’re looking at your next event, plan on including these five expert strategies to ensure your event is smoother and more successful than your last: Choose the right event software. Support online community spaces. Integrate membership benefits.
Reid All About it
JANUARY 21, 2022
Membership survey. Please participate in MGI’s 14 th annual Membership Marketing Benchmarking Survey , our industry’s most comprehensive and valuable study on membership marketing. The survey closes next week so don’t delay. Marketing, membership and communications awards. Marketing, membership and communications awards.
Higher Logic
MAY 20, 2020
Check out these six ideas for creating engaging webinars that deliver a valuable experience to your association’s members: Create Educational Opportunities. Use Webinars to Communicate. Onboard New Members. We're doing weekly events, all about fostering deeper connections between you and your members.
Reid All About it
OCTOBER 6, 2023
Tagoras is conducting a brief survey to find out where learning and education businesses (i.e., They share a bunch of good ideas for onboarding, flexible work schedules, employee perks, recognition, and communication. It is no longer a weird experiment in some back room with a tiger team.” Association education in 2024.
MemberClicks
APRIL 2, 2023
Association leaders know feedback from members is vital and have methods in place to collect it. Just like a retail business might send out a customer feedback survey to determine the best ways to serve its audience, associations should also value “customer” feedback from their members.
Reid All About it
APRIL 2, 2021
The weekly list of free educational events and resources for the association community…. Association member communications. Interested in grading your association communications? Presenters: Genevieve Borello (Moderator), CAE, Senior Manager, Member Engagement, ACTFL. Post-pandemic association workplace.
Reid All About it
DECEMBER 1, 2023
Fri 12/1 at 4 p.m.* – Association Discussion: The Future of Components Has your association’s component relations strategy evolved since the pandemic? Do you need to reimagine how to partner with your association’s chapters and member/special interest groups? I’m happy to feature it as long as it’s not too product-centric.
Association Adviser
OCTOBER 13, 2016
Each year when Association Adviser and Naylor Association Solutions launch the Association Communications Benchmarking Study , we certainly hope to see measurable improvements in the ways associations communicate with members. Create a master calendar with dates & times for all member touchpoints: [link] @AssocAdviser.
Reid All About it
MARCH 10, 2023
Dean West at Association Laboratory wonders if he’s lazy, stupid or resilient (I’m not saying) and shares lessons about resilience that can guide your association’s strategy decisions. Hear strategies for addressing challenges you might face in your public affairs program and how to get more bang for your lobbying buck.
Fonteva
FEBRUARY 23, 2022
To help you navigate Salesforce and the marketplace of tools that would be useful to associations, we’ve prepared these essential best practices and strategies for making the most of the world’s leading CRM: The Basics: What is Salesforce? Using Salesforce: 5 Membership Management Strategies Fonteva: The Ultimate Salesforce-Native AMS.
Reid All About it
OCTOBER 29, 2021
The weekly list of free educational events and resources for the association community…. Sponsor survey. To help associations increase sponsorship revenue, the Partnership Professionals Network and Dynamic Benchmarking are conducting a survey of association sponsors to find out: Why companies sponsor associations. 1 CAE credit.
Reid All About it
JUNE 16, 2023
Surveys conducted by Freeman have uncovered the most dramatic shift in B2B event attendee demographics in three decades: attendees are getting younger. Barbara Palmer at PCMA Convene says these Next Gen Event Goers won’t settle for the standard event experience—they expect to be captivated. Changing attendee profile. Event marketing.
Association Analytics
JUNE 21, 2023
This leads to better communication, and over time, a more organized set up so you won’t be overwhelmed by where to go for the data you need in the moment. If you’re asking members to fill out a survey, provide an incentive for them. Be creative in how you collect your data. And of course, make it easy!
Nimble AMS
JUNE 6, 2023
The latest Community Brands Association Trends Research also found that of the surveyed association professionals, 49% say their IT budget will increase, indicating that organizations understand the value and imperative of adopting new technology to survive in the future. Ease of s taff adoption. Create a mission statement.
Reid All About it
MARCH 24, 2023
If your association hasn’t yet tackled this project or you’re open to further tweaking, Impexium describes the elements of an exceptional member onboarding experience. Sponsorship strategy. Reduce staff turnover by providing a more enjoyable, rewarding and humane work experience. Event scheduling. Non-dues revenue.
Nimble AMS
MARCH 12, 2021
While lapsed members may appear to be an “easier sell” because they’re already familiar with your organization, they’ve also made the decision to say good-bye. Creating a thoughtful, strategy for re-engagement that makes them feel valued is a must. Incorporate the learnings from your exit surveys to spark new engagement ideas.
Fonteva
OCTOBER 18, 2022
To better understand the root reasons why members join and stay with your organization, associations should take lessons from the customer experience (CX) playbook. Chances are that your association likely already has a membership engagement strategy in place. What are the benefits of an intentional CX strategy?
Nimble AMS
DECEMBER 16, 2022
With 2023 fast approaching, i t’s wise to reflect on t he state of your association and overall member experience. During the past year, d id your organization experience disruption in the form of a shrinking budget or a smaller staff? If so, you’re not alone ! How to innovate at your member-based organization in 2023 .
Reid All About it
JULY 21, 2023
But TopClass LMS/WBT Systems describes ten skills your members need to learn right now. McKinley Advisors surveyed association executives to understand the characteristics and behaviors that drive next-level board performance and strategic agility. What is IT’s accountability/role in developing overall strategy for their organization?
Nimble AMS
AUGUST 8, 2022
But according to the Community Brands 2022 Association Trends Study , only 39% of association professionals have one! While data analytics might be communicated as a high priority, the surveyed association professionals report their confidence in the state of their member data remains weak. Download now.
Reid All About it
JUNE 23, 2023
The resulting benchmark report shares key trends, benchmarks within six marketing categories (research/analytics, branding/strategy, marketing/SEO, UX design/content, technology and team dynamics)—with breakout benchmarks for associations, and recommendations for increasing your association’s marketing effectiveness. . More info/register.
Reid All About it
AUGUST 6, 2021
Chapter benchmarking survey. Billhighway, Mariner Management and Whorton Marketing & Research are conducting The State of Chapters 2021 Benchmarking Survey. This time, they’re running two surveys— one for association CEOs and one for membership/component (chapter) relations professionals (CRPs). Communication app overload.
Reid All About it
SEPTEMBER 3, 2021
Virtual conferences survey. If virtual or in-person conferences are part of your organization’s strategy—whether you’re a non- or for-profit, large or small organization—please complete the Tagoras 2021 Virtual Conferences survey. 365-Day Member Communication: Re-Engaging Your Members in a Post-Covid Era.
Reid All About it
MAY 10, 2019
The weekly list of free educational events and resources for the association community… “5G, when fully implemented, is poised to be a very big deal, a far bigger transformation in mobile technology than any previous generational shift. Start Attracting Event Investors: How to Develop a Successful Sponsorship Strategy.
Expert insights. Personalized for you.
We have resent the email to
Are you sure you want to cancel your subscriptions?
Let's personalize your content