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What is Customer Experience (CX)? Crash Course

Fonteva

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. Chances are that your association likely already has a membership engagement strategy in place. What are the benefits of an intentional CX strategy?

Course 52
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Co-Creation: The Value is in the Process

Association Success

And you’ll need a communications plan to keep participants informed in between sessions, as staff explore feasibility and try to operationalize the outcomes of co-creation. To answer that, we could look to any number of corporations and industries who are making co-creation an integral part of their strategy and product design.

Process 74
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111 Intriguing Chats for 2011

ChatterBachs

It should also be noted that the list reflects my interests: associations, events, travel, tech, government, education, social media, communications, marketing, public relations, and jobs. 8of12 - August Jackson; Sterling, Virginia; Competitive Intelligence and Strategy Professional, Tech Pundit and Bad Speller at Verizon. We teach it.

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5 Types of People Who Need Nonprofit Fundraising Training

Achieve

effective fundraising strategy. isn’t just asking the rich community do-gooder for their pittance. What is tremendously important is that they receive ongoing communication about the fundraising programs in process. This part might seem self-explanatory. The question, now, is in what. crowdfunding, and much more.

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Executive Connections: "An Historic Vote for a Second Century.

Executive Connections

.   I can assure you that the Board and staff have tried at every opportunity to be open in our communications.    There have been numerous opportunities for input since the first results were communicated in June 2008 at the SLA Annual Conference, all the way through the past weeks. 

Library 40
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Coronavirus Updates for Association and Events Professionals – What You Need to Know

AssociationChat

We hope you can leverage this data to design strategies that add value to both you and your customers. Risk communication: how do we present information so there’s faith that it’s accurate? (15:24). China’s blunt force strategy poses deeper questions for other countries. The new dates are Oct. 9-11 and Oct. 23-25 for Stagecoach.

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Daily #COVID19 Updates for Association and Events Professionals – What You Need to Know

AssociationChat

We hope you can leverage this data to design strategies that add value to both you and your customers. Risk communication: how do we present information so there’s faith that it’s accurate? (15:24). China’s blunt force strategy poses deeper questions for other countries. The new dates are Oct. 9-11 and Oct. 23-25 for Stagecoach.