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Co-Creation: The Value is in the Process

Association Success

But the process of participation, and subtle nuances in wording and norms, really mattered to the students. It’s a tool for those times you need to go deeper than a survey or focus group, inviting participants to brainstorm, explore, and make shared decisions together. There are plenty of use cases worth noting.

Process 74
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Expos Returning to Philadelphia After Labor Contract Changes

Associations Now

Now that there’s a deal in place with most—but not all—of the labor unions that work the Pennsylvania Convention Center, the Philadelphia facility is starting to win back some business. “This meant that, despite a successful meeting in 2007, AIHA would not reconsider Philadelphia.” Left on the Sidelines.

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What is Customer Experience (CX)? Crash Course

Fonteva

Understanding the CX Process Ways to Manage and Improve Your CX Applying CX Principles to Memberships. Understanding the CX Process. CX management is a continuous process. PeopleMetric’s guide to the customer journey breaks down this process with this graphic: Create intentional experiences. Act in realtime. Remove silos.

Course 52
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Let Your Member Data Show You the Way

Spark Consulting

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. It was also vital during the planning process as NICSA tinkered with its options.

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Tennis Foundation Volleys Help to Vets

Associations Now

Last year, the foundation hosted a series of tennis events for veterans at facilities in New York City and Philadelphia. The foundation also created a workbook for therapists and tennis professionals to use in assisting vets during the rehabilitation process, as they attempt to return to civilian life. “The

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3 New Year’s Rituals for Nonprofits That Can Boost Professional Success

Beth Kanter

I also use it as a year in review tool. 3) Start A New Journal: As I mentioned above, I keep an annual professional journal, part planner and part reflection tool. I call it my “ To Do, To Done, Don’t Do, Reflection List.” I also look at what was missing or where I was not so happy or made mistakes.

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Let Your Member Data Show You The Way

Associations Now

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. It was also vital during the planning process as NICSA tinkered with its options.