Mariner Management

In-person, virtual, hybrid? How do you choose?

Mariner Management

That question is an ongoing conversation between associations and their chapters that is often complicated by differing state restrictions and the comfort levels of members regarding in-person events, leaving associations with no clear answers.

A New Approach to Volunteer Training

Mariner Management

As National Volunteer Week approaches (April 18-24), let’s take some time to re-evaluate our volunteer training programs.


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3 Ways to Tap Chapter Relevance in 2021

Mariner Management

We know that chapters are often in the position to pivot more readily than national when the need arises. We’ve seen it happen over and over again especially in 2020.

Making the case for chapters

Mariner Management

We know that chapters are often in the position to pivot more readily than national when the need arises. We’ve seen it happen over and over again especially in 2020.

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Deliver Effective Online Education and Events Your Members Will Love

This guide identifies the biggest challenges for associations moving their training online and provides practical solutions so that you can hit the ground running. Download now to keep your members engaged and growing even in times of COVID-19.

Chapter Events: Making the In-Person/Hybrid/Virtual Decision

Mariner Management

What’s the outlook for in-person chapter events in 2021 and how do we help chapter leaders decide whether to host an in-person, hybrid, or virtual event? For nearly a year, CRPs and chapter leaders have focused on virtual.

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Chapter Chat: How A CRP Helped Turn Around A 15-Year Membership Decline

Mariner Management

With more than 1,500 clubs and 185,000 members, a membership drop of 2% year over year for 15 consecutive years can really impact your bottom line, leaving you with a crisis on your hands.

Will Chapters Be Relevant in 2021?

Mariner Management

For many of us working in component (chapter) relations, there are days when our answer is a resounding yes, and others where it’s more of a whispered maybe. The fact is that the role of components (e.g.,

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Turn Your Components into Your Golden Goose

Mariner Management

If the pandemic this past year taught us one thing, it is that local chapters are definitely still relevant. Chapters have been essential contributors to our association’s bottom line by delivering member value through education, volunteering, and networking.

Trying on the coaching hat

Mariner Management

What does it mean to coach your volunteers? Let’s state the obvious first: Change is more rapid and more disruptive than ever and our past solutions do not offer a path forward. To find that path, we need to strive to create a learning organization.

The Pro’s Guide To Getting The Best ROI From Your New LMS

You need a Learning Management System when your courses and training programs need to be accessible online. Quickly build the perfect business case and easily determine which LMS will provide the best return on investment you need with this how-to eBook!

What is your superpower?

Mariner Management

So here we are, heading into a new year (and decade!) with a mixture of optimism and trepidation ( yes, I put optimism first ??). So many questions: What does 2021 hold for us?

Ban the Boring Virtual Meeting

Mariner Management

Most predictions put the use of, and the reliance on, digital meetings and work as rapidly increasing. The good news is that the skills we are madly improving in this time of physical-distancing will be useful long after the virus’ hold on us has ended.

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What one chapter is doing to steer towards DE&I

Mariner Management

Today’s headlines surrounding racial injustices are affecting all of us on personal and professional levels.

We talked chapters at CEX

Mariner Management

CEX 2020 may be over but the lessons learned are only now being absorbed. It was a whirlwind of sessions, games (trivia, bingo and a wild scavenger hunt), and networking all in a virtual setting. Missed it or need a reminder? Here’s the list of recaps.

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eLearning demand is at an all-time high. Pick the right LMS!

The need for online learning is greater than ever having the right LMS is absolutely crucial. Quickly, easily, and cost-effectively decide which Learning Management System is right for you with this 12-step guide from LMS implementation experts.

See a Chapter Bright Spot? Propagate It!

Mariner Management

The perennial favorite event of chapters, golf tournaments, needed a make-over in 2020. Interestingly in many states, including Mariner’s home state Maryland, golf courses were able to re-open in the first phase with some restrictions , albeit critical ones for golf tournaments.

Building Volunteer Success through Feedforward

Mariner Management

Once upon a time, there was a passionate volunteer committee chair. Thanks to Covid, this committee was reinventing its activity and had a compressed timeline. The challenge was making the most of the virtual committee meetings. It called for strong facilitation skills. The story has a happy ending.

Have a coachlike conversations with your volunteers

Mariner Management

So now that we’ve learned how to approach difficult conversations as opportunities rather than obstacles to avoid, how can we take those lessons further and apply them to conversations with our most precious resource … our volunteers?

COVID-19 Reboot for Chapters

Mariner Management

Will chapters survive? This is a question we’ve heard on every virtual idea swap we’ve hosted since the pandemic. Here’s what’s at stake.

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Build or Buy an LMS? How to Pick the Right Solution for Your Budget

BUDGET. When it comes to picking your next LMS that six-letter word is probably the most important part of the decision-making process. So, what are your options to get the best possible eLearning solution without breaking the bank? Build it or buy it. This guide from Lambda’s eLearning experts details absolutely everything you need to consider so you can pick the perfect eLearning solution for your organization and budget.

Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021

Mariner Management

The shift to virtual has placed an even greater emphasis on the importance of leveraging technology at the local level. In this session, we’ll share specific tools to help maximize chapter performance in this new reality.

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A Bright Spot in Chapters

Mariner Management

Your association and chapters probably face the same challenge the International Interior Design Association (IIDA) wrestles with: filling the industry and association leadership pipeline. Their New England chapter meanwhile was acting.

Hard conversations aren’t about finding perfection

Mariner Management

Would you agree the world is in a state of turmoil and just shifting through the cacophony of noise and emotions can be daunting? Throw in the prospect of needing to have that difficult conversation with a volunteer, staff member, colleague etc.,

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Setting Chapters Up for Change

Mariner Management

For many the new year brings new resolutions most of which are about change. While we focus on the need to change, we sometimes skip over setting ourselves up for change. This can be doubly so when we look at change in our associations and in our chapters.

Need Remote Learning ASAP? Don’t Pick Your Next LMS Before Reading This!

Need to go remote or move your training programs online? Download this guide to identify and overcome the biggest eLearning challenges so you can pick the perfect LMS without wasting time, money, and effort, even if you are just starting your eLearning journey.

Saying Thanks to Volunteers

Mariner Management

It ’ s November – the month of thanks! And right around the corner is April’s National Volunteer Week (4/18/21). In reality , we don’t need a month or designated week to say thanks to our volunteers. We should be showing our appreciation all year long. .

COVID-19 & Your Chapters/Components: The Next Steps [FREE Virtual Idea Swap]

Mariner Management

It’s safe to say that our support for components (chapters etal) took on a different look this past month. We had to scramble to re-orient messaging and timetables, shift resources, add resources, add time to support chapters shifting to virtual, and maybe cancel volunteer leader training.

Looking ahead. What’s next for association components?

Mariner Management

We’re halfway through this unusual and, often unsettling, year where we’ve had to regroup and rethink how we do things.

Chapter Training: Available at the moment of need

Mariner Management

What makes an effective volunteer and chapter leadership development program ? One that offers multi-channel, asynchronous, and live delivery of virtual and face-to-face training programs and resources. Or in a simple rule to follow: available at the moment of need. .

Need Remote Learning NOW? Get Online Quickly & Easily With This Can’t-Miss Guide

Remote learning is becoming more important than ever. Whether you’re scrambling to get your eLearning launched, or need to upgrade to meet increased demand, this guide will eliminate the guesswork so you can find your perfect LMS!

Helping Chapters be COVID-Proof

Mariner Management

Chapters are vulnerable in the chaotic global health crisis, however that does not have to mean they will flounder or fail. We do have to intervene though on their part. Answering the how led us to host a virtual idea swap for association pros responsible for navigating this question.

Shifting from Deadline Driven to Guideline Driven

Mariner Management

How many deadlines do your component leaders miss? How many times do you get a request for the same document or a checklist from multiple (or repeat) volunteers? How’s your “trust meter” with your component volunteers?

Empowering Chapters Through Self-Assessments

Mariner Management

Low-performing chapters are a drag on the system and can fuel member dissatisfaction. Associations often respond with checklists and annual chapter reports, but the results rarely generate improved performance.

Prepping for 2021 and beyond: Lessons Learned

Mariner Management

It’s been a month since our last virtual i dea swap “ Prepping for 2021 ” held on September 23 and we’re just getting around to posting the recap?

AMC-Managed Organizations are More Stable than Standalone Organizations

Why do organizations managed by Association Management Companies outperform standalone organizations? This paper seeks to answer that question through the results of a study examining the rates of change in the length of chief staff executive tenure and changes in office locations of membership-based organizations between 2009 and 2015.

Prepping for 2021 and beyond: How can we act?

Mariner Management

Tip: Create the feeling of “we’re all in this together.” Collaboration is something we want to continue to tap into in 2021. In our last post recapping our September 23rd Idea Swap, we talked about six lessons we’ve learned over the past year.

It’s about good old communications

Mariner Management

Ok, CRPs … how’s your year going? Here at Mariner, we’ve seen the impact the pandemic and nation-wide protests have had on the associations we work with and sometimes, it isn’t pretty.

Driving Member Engagement by Showing #VolunteerLove

Mariner Management

Mark your calendars: National Volunteer Week is April 19-25th! It’s the perfect opportunity to start thinking about ways to show your chapter volunteers the appreciation they deserve all year-round.

COVID-19 & Your Chapters/Components: Virtual Idea Swap

Mariner Management

Here at Mariner we are home to three chapter organizations. All rely on revenue from in-person events. Yikes! We know we’re not alone.

Smart Tactics to Keep Members and Sponsors Engaged During Challenging Times

With conferences being canceled due to COVID-19, associations need to be nimble by implementing alternative strategies and tactics that can continue to bring value to their members, keep sponsors/exhibitors, generate revenues for the Association.