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Mariner Management
JULY 7, 2022
Hope you are all enjoying the summer! As I write this, I’m in Colorado Springs enjoying time with my grandkids (yes, I have grandkids!). Meanwhile, Peggy & Peter are planning their well-deserved vacation coming soon. That said, we can’t neglect our promise to bring you our monthly top 20 lists!
Mariner Management
AUGUST 9, 2022
Remember the old Sprint commercial “Can you hear me now?” It’s a great question – a garbled message is never a good thing – and one that we tackled in the July 27 webinar … Can you hear me? Effective practices in communicating with chapter leaders.
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Mariner Management
AUGUST 2, 2022
Good old-fashioned communication is one of the best ways to build successful relationships with your chapters. Communication is a two-way street, but not everyone communicates in the same way. Have you ever been frustrated by the lack of transparency between you and your chapters?
Mariner Management
JUNE 23, 2022
We all know that at some point, we need our chapters to change. And whether that change is small or large, we will experience some resistance from chapter leaders. So, what is an association to do? We know resistance to change is natural.
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AMS vendors often boast about proven implementation processes. And while yes, the right strategies are imperative, they are also not enough. Discover 3 often-overlooked requirements for successful AMS implementations by downloading!
Mariner Management
JUNE 23, 2022
We all know that at some point, we need our chapters to change. And whether that change is small or large, we will experience some resistance from chapter leaders. So, what is an association to do? We know resistance to change is natural.
Mariner Management
JUNE 8, 2022
Why should you volunteer? After all, who has the time in this busy world to take on one more responsibility?
Mariner Management
MAY 23, 2022
Here’s our May “Top 20”! This time we’ve culled 20 top Micro & Ad hoc Volunteer Roles from our inventory of ideas. These are volunteer opportunities that are focused (with a specific purpose), short term (less than 6 months), and often quick (one and done).
Mariner Management
MAY 11, 2022
When you discover a new tech tool, do you sign right up? Sit back and wait? Shake your head? More than 130,000 new apps hit mobile platforms every month, and thousands of new startups target us with ads…all promising to be the best tech you’ve ever used.
Mariner Management
MAY 6, 2022
Ten years ago we started a journey with a national association seeking to modernize its chapters.
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Use this helpful blueprint when you need to convince your board to invest in better software. It includes talking points and tips for your presentation, including quantifying ROI, outlining indirect benefits, and selling the potential of the purchase.
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Mariner Management
MAY 5, 2022
What do they have in common? They are three important “deserts” that the latest Benchmarking report from Mariner Management and Billhighway cites as common obstacles that chapters must navigate on their path to success.
Mariner Management
MARCH 8, 2021
As National Volunteer Week approaches (April 18-24), let’s take some time to re-evaluate our volunteer training programs.
Mariner Management
APRIL 21, 2022
One of our favorite things we’ve done in the past was a series of posts on volunteer truths where we listed a series of truths that never change in how our volunteers think and work! In honor of our 20th anniversary, here are the top 20 (we have a full list of 30)!
Mariner Management
APRIL 13, 2022
National Volunteer Week (April 17 – 23) is coming up fast and to get prepped, we sat down on March 23 with CRPs to share ideas on how to show our volunteers the love … not just during #NVW, but all throughout the year.
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Right now, every penny counts. It’s an ideal time to check if your association’s credit card processing provider is offering competitive terms. However, there are many important factors to consider if when researching options.
Mariner Management
MARCH 30, 2022
Don’t let National Volunteer Week (#NVW) sneak up on you! National Volunteer Week is April 17th through April 23rd. So go ahead and mark your calendars now! It’s an opportunity to shine a light on the people who tirelessly serve our associations.
Mariner Management
MARCH 9, 2022
On 2/23, Mariner & Billhighway sent “CRPs Some Love!” by sharing some of the best chapter resources collected over the years. The conversation focused on the top 6 challenges facing CRPs right now.
Mariner Management
MARCH 8, 2022
February is the month of love! And you know who we love most? CRPs make a difference every day by helping their association and chapters solve the challenges in front of them. But where do CRPs turn for help? Your community of course…and Billhighway & Mariner!
Mariner Management
DECEMBER 29, 2021
What’s the best way to end the year? With a great virtual idea swap to prep for a new year, of course! On December 19, we chatted about coaching our chapter leaders for success in ‘22. Listen to the full swap and read the quick recap for insights into our conversation.
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Voicing the need for a new AMS may not win you any popularity contests. But if your business objectives aren’t being met, it’s time to broach the subject. Turn skeptics around with 10 hard-to-argue responses designed to showcase the value of a new system.
Mariner Management
FEBRUARY 11, 2022
What do you get when you put Peggy and Peter in from of a Zoom camera? A CRP fest across three afternoons.
Mariner Management
FEBRUARY 10, 2022
The 2022 Association Chapter Benchmarking is here! The report, conducted by Billhighway and Mariner, is a data analysis derived from the perspectives of CEOs, CRPs (or association staff overseeing chapter operations), and chapter leaders, along with findings from CEO roundtables and focus groups.
Mariner Management
FEBRUARY 10, 2022
The 2022 Association Chapter Benchmarking is here! The report, conducted by Billhighway and Mariner, is a data analysis derived from the perspectives of CEOs, CRPs (or association staff overseeing chapter operations), and chapter leaders, along with findings from CEO roundtables and focus groups.
Mariner Management
FEBRUARY 10, 2022
The 2022 Association Chapter Benchmarking is here! The report, conducted by Billhighway and Mariner, is a data analysis derived from the perspectives of CEOs, CRPs (or association staff overseeing chapter operations), and chapter leaders, along with findings from CEO roundtables and focus groups.
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Your association’s website needs to engage members AND deliver a great user experience so everyone who visits it leaves with a positive impression. But how? Get the free guide to optimizing your website “under-the-hood” (great for "non-techy" people).
Mariner Management
FEBRUARY 9, 2022
A Look At What’s Changing for Chapters. While we all felt the rumblings in chapters before 2020, the past 22 months have been an exercise in jumping over deepening cracks in the system. We saw chapters go dormant and we saw others burst with activity and new faces.
Mariner Management
FEBRUARY 9, 2022
Yes, you heard it – or in case you didn’t – Mariner turned 20 this year! That’s right … Mariner set sail in January 2002 with a belief that there was a better way to support chapters and chapter volunteers.
Mariner Management
JANUARY 16, 2022
“When reaching out, the key to staving off network shrinkage isn’t spending time going to Zoom happy hours or trying to meet people online … Picking up the phone may be a better strategy. We’re more empathic and better listeners when simply hearing a voice.
Mariner Management
DECEMBER 29, 2021
What would we do without chapter volunteers? They’re our everything! Year after year, volunteers step up, take on chapter leadership roles, then step aside for the next set of leaders. So how do we ensure our volunteers have what they need to contribute? How can we inspire them?
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Do you need to break up with your AMS? Your association deserves a membership management platform that enhances staff efficiency, creates value, and delivers outcomes to drive membership success. Download this guide to uncover the 7 signs it’s time to move to a new AMS.
Mariner Management
DECEMBER 27, 2021
Originally posted December 24 on Event Garde. As recently as this month, December, an association pro began a Collaborate discussion with the question “are associations seeking a reduction of volunteers interested in board or officer positions?”
Mariner Management
DECEMBER 27, 2021
As we turn the page to a new year, we have the opportunity to leave things back in 2021 and start fresh on others in 2022. Here are a few resources to get that reset buzz going ….
Mariner Management
SEPTEMBER 3, 2021
We’re knee-deep in interviews with volunteers from a cross-section of associations as part of a number of volunteer strategy projects. There’s still lots of passion. There is also less time, less patience with volunteering that doesn’t move needles, and a sense of a lack of reward for effort.
Mariner Management
NOVEMBER 23, 2021
Part 1 of 2-part series: Hard to believe the holiday season is upon us already! Could this mean it’s time to take stock in this past year?
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Here are the top 6 reasons to join an association – in one infographic. Use this infographic as a recruitment and retention marketing tool. Post it on your website, put it in presentations, or use it as inspiration for social media posts.
Mariner Management
NOVEMBER 23, 2021
Part 2 of 2-part series. Our last post recapped our October idea swap which highlighted some of the lessons we learned in 2020/21 and how we can use them to shape a more positive future. During the swap, we also split into groups to brainstorm on three specific challenges. Any sound familiar?
Mariner Management
NOVEMBER 19, 2021
What would we do without chapter volunteers? They’re our everything! Year after year, volunteers step up, take on chapter leadership roles, then step aside for the next set of leaders. But what if no one wants to step up? What about when things don’t go as planned?
Mariner Management
NOVEMBER 4, 2021
VolunteerPro | Tobi Johnson & Associates has opened their annual global “state of the industry” survey and we’d like to get some association voices in the mix.
Mariner Management
OCTOBER 11, 2021
September 15-October 15 marks National Hispanic Heritage Month. If you haven’t had a chance to hear the voices and check out the stories of Hispanic/Latinx association pros, check out the story project at ASAE. I want to highlight this for a couple of reasons.
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Selecting a new Association Management System (AMS) can be daunting, even for the most “seasoned” professionals. Learn what top association executives require when it comes to their most crucial investments.
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