Mariner Management

20 Volunteer Stats for Your Summer Reading

Mariner Management

Hope you are all enjoying the summer! As I write this, I’m in Colorado Springs enjoying time with my grandkids (yes, I have grandkids!). Meanwhile, Peggy & Peter are planning their well-deserved vacation coming soon. That said, we can’t neglect our promise to bring you our monthly top 20 lists!

Tips on communicating with your chapter leaders

Mariner Management

Remember the old Sprint commercial “Can you hear me now?” It’s a great question – a garbled message is never a good thing – and one that we tackled in the July 27 webinar … Can you hear me? Effective practices in communicating with chapter leaders.

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Can You Hear Me? Effective Practices in Communicating with Chapter Leaders

Mariner Management

Good old-fashioned communication is one of the best ways to build successful relationships with your chapters. Communication is a two-way street, but not everyone communicates in the same way. Have you ever been frustrated by the lack of transparency between you and your chapters?

Helping Chapters Embrace Change

Mariner Management

We all know that at some point, we need our chapters to change. And whether that change is small or large, we will experience some resistance from chapter leaders. So, what is an association to do? We know resistance to change is natural.

What AMS Vendors Don't Tell You About Implementation

AMS vendors often boast about proven implementation processes. And while yes, the right strategies are imperative, they are also not enough. Discover 3 often-overlooked requirements for successful AMS implementations by downloading!

June Idea Swap: Helping Chapters Embrace Change

Mariner Management

We all know that at some point, we need our chapters to change. And whether that change is small or large, we will experience some resistance from chapter leaders. So, what is an association to do? We know resistance to change is natural.

Need a reason to Volunteer? Here’s 20!

Mariner Management

Why should you volunteer? After all, who has the time in this busy world to take on one more responsibility?

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Short & Sweet: 20 Ad hoc & Micro Volunteers Roles

Mariner Management

Here’s our May “Top 20”! This time we’ve culled 20 top Micro & Ad hoc Volunteer Roles from our inventory of ideas. These are volunteer opportunities that are focused (with a specific purpose), short term (less than 6 months), and often quick (one and done).

The Webinar You Need to Get Your Leaders On Board with New Tech

Mariner Management

When you discover a new tech tool, do you sign right up? Sit back and wait? Shake your head? More than 130,000 new apps hit mobile platforms every month, and thousands of new startups target us with ads…all promising to be the best tech you’ve ever used.

Modernizing vs Fixing Association Chapters

Mariner Management

Ten years ago we started a journey with a national association seeking to modernize its chapters.

How to Sell Your Board on Better Technology

Use this helpful blueprint when you need to convince your board to invest in better software. It includes talking points and tips for your presentation, including quantifying ROI, outlining indirect benefits, and selling the potential of the purchase.

Data. Volunteer. Strategic Focus.

Mariner Management

What do they have in common? They are three important “deserts” that the latest Benchmarking report from Mariner Management and Billhighway cites as common obstacles that chapters must navigate on their path to success.

A New Approach to Volunteer Training

Mariner Management

As National Volunteer Week approaches (April 18-24), let’s take some time to re-evaluate our volunteer training programs.

20 Volunteer Truths That Never Grow Old

Mariner Management

One of our favorite things we’ve done in the past was a series of posts on volunteer truths where we listed a series of truths that never change in how our volunteers think and work! In honor of our 20th anniversary, here are the top 20 (we have a full list of 30)!

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More Ideas to Celebrate Your Volunteers

Mariner Management

National Volunteer Week (April 17 – 23) is coming up fast and to get prepped, we sat down on March 23 with CRPs to share ideas on how to show our volunteers the love … not just during #NVW, but all throughout the year.

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How to Select an Association Credit Card Processing Company

Right now, every penny counts. It’s an ideal time to check if your association’s credit card processing provider is offering competitive terms. However, there are many important factors to consider if when researching options.

Idea Swap: Ways to Celebrate & Appreciate Volunteers

Mariner Management

Don’t let National Volunteer Week (#NVW) sneak up on you! National Volunteer Week is April 17th through April 23rd. So go ahead and mark your calendars now! It’s an opportunity to shine a light on the people who tirelessly serve our associations.

Sending CRPs Some Love

Mariner Management

On 2/23, Mariner & Billhighway sent “CRPs Some Love!” by sharing some of the best chapter resources collected over the years. The conversation focused on the top 6 challenges facing CRPs right now.

Sending CRPs Some Love!

Mariner Management

February is the month of love! And you know who we love most? CRPs make a difference every day by helping their association and chapters solve the challenges in front of them. But where do CRPs turn for help? Your community of course…and Billhighway & Mariner!

Coach Your Chapters Leaders for Success

Mariner Management

What’s the best way to end the year? With a great virtual idea swap to prep for a new year, of course! On December 19, we chatted about coaching our chapter leaders for success in ‘22. Listen to the full swap and read the quick recap for insights into our conversation.

10 Common AMS Implementation Myths Debunked

Voicing the need for a new AMS may not win you any popularity contests. But if your business objectives aren’t being met, it’s time to broach the subject. Turn skeptics around with 10 hard-to-argue responses designed to showcase the value of a new system.

The Big Reveal … 2022 Chapter Benchmarking Report

Mariner Management

What do you get when you put Peggy and Peter in from of a Zoom camera? A CRP fest across three afternoons.

Chapter Performance and Benchmarking Unwrapped – Day One

Mariner Management

The 2022 Association Chapter Benchmarking is here! The report, conducted by Billhighway and Mariner, is a data analysis derived from the perspectives of CEOs, CRPs (or association staff overseeing chapter operations), and chapter leaders, along with findings from CEO roundtables and focus groups.

Chapter Performance and Benchmarking Unwrapped – Day Two

Mariner Management

The 2022 Association Chapter Benchmarking is here! The report, conducted by Billhighway and Mariner, is a data analysis derived from the perspectives of CEOs, CRPs (or association staff overseeing chapter operations), and chapter leaders, along with findings from CEO roundtables and focus groups.

Chapter Performance and Benchmarking Unwrapped – Day Three

Mariner Management

The 2022 Association Chapter Benchmarking is here! The report, conducted by Billhighway and Mariner, is a data analysis derived from the perspectives of CEOs, CRPs (or association staff overseeing chapter operations), and chapter leaders, along with findings from CEO roundtables and focus groups.

The Ultimate Guide to Amazing Association Websites

Your association’s website needs to engage members AND deliver a great user experience so everyone who visits it leaves with a positive impression. But how? Get the free guide to optimizing your website “under-the-hood” (great for "non-techy" people).

2022 Chapter Performance & Benchmarking Report

Mariner Management

A Look At What’s Changing for Chapters. While we all felt the rumblings in chapters before 2020, the past 22 months have been an exercise in jumping over deepening cracks in the system. We saw chapters go dormant and we saw others burst with activity and new faces.

From the Past: 20 Posts That Still Resonate

Mariner Management

Yes, you heard it – or in case you didn’t – Mariner turned 20 this year! That’s right … Mariner set sail in January 2002 with a belief that there was a better way to support chapters and chapter volunteers.

A Phone Call is Like a Hug

Mariner Management

“When reaching out, the key to staving off network shrinkage isn’t spending time going to Zoom happy hours or trying to meet people online … Picking up the phone may be a better strategy. We’re more empathic and better listeners when simply hearing a voice.

Virtual Idea Swap: Coaching Chapter Leaders for Success

Mariner Management

What would we do without chapter volunteers? They’re our everything! Year after year, volunteers step up, take on chapter leadership roles, then step aside for the next set of leaders. So how do we ensure our volunteers have what they need to contribute? How can we inspire them?

7 Signs It’s Time to Move to a New AMS

Do you need to break up with your AMS? Your association deserves a membership management platform that enhances staff efficiency, creates value, and delivers outcomes to drive membership success. Download this guide to uncover the 7 signs it’s time to move to a new AMS.

Opening the Door to Volunteers

Mariner Management

Originally posted December 24 on Event Garde. As recently as this month, December, an association pro began a Collaborate discussion with the question “are associations seeking a reduction of volunteers interested in board or officer positions?”

New Year – Time for a Reset

Mariner Management

As we turn the page to a new year, we have the opportunity to leave things back in 2021 and start fresh on others in 2022. Here are a few resources to get that reset buzz going ….

Needed: New Ways to Recognize/Reward Volunteers

Mariner Management

We’re knee-deep in interviews with volunteers from a cross-section of associations as part of a number of volunteer strategy projects. There’s still lots of passion. There is also less time, less patience with volunteering that doesn’t move needles, and a sense of a lack of reward for effort.

Thinking positively and proactively about 2022

Mariner Management

Part 1 of 2-part series: Hard to believe the holiday season is upon us already! Could this mean it’s time to take stock in this past year?

Membership Recruitment: Converting Your Toughest Prospects

Here are the top 6 reasons to join an association – in one infographic. Use this infographic as a recruitment and retention marketing tool. Post it on your website, put it in presentations, or use it as inspiration for social media posts.

What’s your challenge going into 2022

Mariner Management

Part 2 of 2-part series. Our last post recapped our October idea swap which highlighted some of the lessons we learned in 2020/21 and how we can use them to shape a more positive future. During the swap, we also split into groups to brainstorm on three specific challenges. Any sound familiar?

Virtual Idea Swap: Coaching Your Chapter Leaders for Success

Mariner Management

What would we do without chapter volunteers? They’re our everything! Year after year, volunteers step up, take on chapter leadership roles, then step aside for the next set of leaders. But what if no one wants to step up? What about when things don’t go as planned?

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Add Your Voice & Get Results Early

Mariner Management

VolunteerPro | Tobi Johnson & Associates has opened their annual global “state of the industry” survey and we’d like to get some association voices in the mix.

National Hispanic Heritage Month 2021

Mariner Management

September 15-October 15 marks National Hispanic Heritage Month. If you haven’t had a chance to hear the voices and check out the stories of Hispanic/Latinx association pros, check out the story project at ASAE. I want to highlight this for a couple of reasons.

8 Requirements Executives Should Look For in a New AMS

Selecting a new Association Management System (AMS) can be daunting, even for the most “seasoned” professionals. Learn what top association executives require when it comes to their most crucial investments.