Mariner Management

Top 20 Resources (some old, some new) for October

Mariner Management

Did you know that October is National Book Month ? That may or may not have inspired this month’s 20th celebration list as we’ve been published in two ASAE books.

11 ways to help chapters avoid (or handle) a crisis

Mariner Management

Sit back and enjoy this webinar where we decode crises we see (and feel) in chapters. We cover all kinds of troublesome scenarios, from chapter financial mismanagement, fraud, and cybersecurity attacks to AWOL or unprepared chapter officers and everything in between.

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20 Volunteer Stats for Your Summer Reading

Mariner Management

Hope you are all enjoying the summer! As I write this, I’m in Colorado Springs enjoying time with my grandkids (yes, I have grandkids!). Meanwhile, Peggy & Peter are planning their well-deserved vacation coming soon. That said, we can’t neglect our promise to bring you our monthly top 20 lists!

Create a Chapter Dashboard

Mariner Management

A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. At the same time, managing a chapter program can be a tricky business.

Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

Getting to the Good Stuff: Evidence Based Decision Making

Mariner Management

Associations stand at a crossroads. We have more types and greater amounts of data readily available to us than ever before, and the cost of the tools needed to process all that data has declined dramatically.

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A Top 20 List of Top 20 Lists

Mariner Management

We’re doing our Top 20 list a bit different this month by offering links to other Top 20 lists. Just invest 20 minutes ( longer if you have the time ) and come away with some new knowledge, insights and, hopefully, a smile or two. Here you go! 20 Things You Didn’t Know You Could Recycle (Treehugger).

Help Chapters Be All They Can Be in ’23

Mariner Management

Super excited that Billhighway and Mariner are teaming up to bring two in-person workshops this October aimed at helping our chapters be all they can be in ’23. I’ve been a CRP (components relations professional for some 30 years.

CEX 2022 Workshops!

Mariner Management

Chapters (by any name for your geographic components) create vital links for members. How can your association create vital links with these chapters/components?

20 Things You Can Do for Your Chapters

Mariner Management

2022 was a big year for moving forward with “the new normal,” but are you ready to take your chapters to the next level in 2023? How will you make your volunteers’ lives easier? What tools can you use to better support chapter leaders? In case you didn’t hear, Mariner Management turned 20 in January!

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Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!

Free Webinar! Let’s take our chapters to the next level

Mariner Management

2022 was a big year for moving forward with “the new normal,” but are you ready to take your chapters to the next level in 2023? How will you make your volunteers’ lives easier? What tools can you use to better support chapter leaders? In case you didn’t hear, Mariner Management turned 20 in January!

Shift your thinking … Reboot your volunteer training

Mariner Management

In our April salute to National Volunteer Week, we talked about using this time to reassess your volunteer training by considering flipping your training programs from a global “here’s what you need” to one that begins with the learner, i.e., what the volunteer needs.

20 things you can do for your chapters

Mariner Management

August is almost over but no fear … here’s our Top 20 List for this month. This time we pulled from posts, webinars, white papers and more to find 20 things that you can do to help your chapters – and your volunteers – succeed!

Tips on communicating with your chapter leaders

Mariner Management

Remember the old Sprint commercial “Can you hear me now?” It’s a great question – a garbled message is never a good thing – and one that we tackled in the July 27 webinar … Can you hear me? Effective practices in communicating with chapter leaders.

Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

People prefer to learn in their native language, so localizing eLearning helps genuinely engage learners and gives them that much-needed sense of inclusion. In this exclusive webinar with Chris Paxton, learn how to ensure that authentic translation and localization work for your organization!

Can You Hear Me? Effective Practices in Communicating with Chapter Leaders

Mariner Management

Good old-fashioned communication is one of the best ways to build successful relationships with your chapters. Communication is a two-way street, but not everyone communicates in the same way. Have you ever been frustrated by the lack of transparency between you and your chapters?

A New Approach to Volunteer Training

Mariner Management

As National Volunteer Week approaches (April 18-24), let’s take some time to re-evaluate our volunteer training programs.

Helping Chapters Embrace Change

Mariner Management

We all know that at some point, we need our chapters to change. And whether that change is small or large, we will experience some resistance from chapter leaders. So, what is an association to do? We know resistance to change is natural.

June Idea Swap: Helping Chapters Embrace Change

Mariner Management

We all know that at some point, we need our chapters to change. And whether that change is small or large, we will experience some resistance from chapter leaders. So, what is an association to do? We know resistance to change is natural.

Localization: Revolutionize Your Global Content Strategy

Speaker: Zak Haitkin, Localization Manager

From broad communication to eLearning and virtual content distinctions to understanding the unique cultural nuances of a new demographic, there are many factors at play when it comes to localization projects at scale. Join this webinar with localization manager Zak Haitkin to dive into the details!

Need a reason to Volunteer? Here’s 20!

Mariner Management

Why should you volunteer? After all, who has the time in this busy world to take on one more responsibility?

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Short & Sweet: 20 Ad hoc & Micro Volunteers Roles

Mariner Management

Here’s our May “Top 20”! This time we’ve culled 20 top Micro & Ad hoc Volunteer Roles from our inventory of ideas. These are volunteer opportunities that are focused (with a specific purpose), short term (less than 6 months), and often quick (one and done).

The Webinar You Need to Get Your Leaders On Board with New Tech

Mariner Management

When you discover a new tech tool, do you sign right up? Sit back and wait? Shake your head? More than 130,000 new apps hit mobile platforms every month, and thousands of new startups target us with ads…all promising to be the best tech you’ve ever used.

Modernizing vs Fixing Association Chapters

Mariner Management

Ten years ago we started a journey with a national association seeking to modernize its chapters.

Here's How to Write an Effective New-Member Welcome Email

Welcome emails have an incredibly high open rate (50-60%). Read here to learn tips for taking full advantage of your valuable, one-time opportunity to reach new members.

Data. Volunteer. Strategic Focus.

Mariner Management

What do they have in common? They are three important “deserts” that the latest Benchmarking report from Mariner Management and Billhighway cites as common obstacles that chapters must navigate on their path to success.

20 Volunteer Truths That Never Grow Old

Mariner Management

One of our favorite things we’ve done in the past was a series of posts on volunteer truths where we listed a series of truths that never change in how our volunteers think and work! In honor of our 20th anniversary, here are the top 20 (we have a full list of 30)!

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More Ideas to Celebrate Your Volunteers

Mariner Management

National Volunteer Week (April 17 – 23) is coming up fast and to get prepped, we sat down on March 23 with CRPs to share ideas on how to show our volunteers the love … not just during #NVW, but all throughout the year.

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Idea Swap: Ways to Celebrate & Appreciate Volunteers

Mariner Management

Don’t let National Volunteer Week (#NVW) sneak up on you! National Volunteer Week is April 17th through April 23rd. So go ahead and mark your calendars now! It’s an opportunity to shine a light on the people who tirelessly serve our associations.

How to Get Young Professionals to Engage In Your Association

GrowthZone’s guide, The Power of Young Professionals, tackles the challenges of engaging, recruiting, and retaining Gen Z and Millennial members, including: • Why they do or don’t join. • Communication strategies. • Myths and facts

Coach Your Chapters Leaders for Success

Mariner Management

What’s the best way to end the year? With a great virtual idea swap to prep for a new year, of course! On December 19, we chatted about coaching our chapter leaders for success in ‘22. Listen to the full swap and read the quick recap for insights into our conversation.

Sending CRPs Some Love

Mariner Management

On 2/23, Mariner & Billhighway sent “CRPs Some Love!” by sharing some of the best chapter resources collected over the years. The conversation focused on the top 6 challenges facing CRPs right now.

Sending CRPs Some Love!

Mariner Management

February is the month of love! And you know who we love most? CRPs make a difference every day by helping their association and chapters solve the challenges in front of them. But where do CRPs turn for help? Your community of course…and Billhighway & Mariner!

The Big Reveal … 2022 Chapter Benchmarking Report

Mariner Management

What do you get when you put Peggy and Peter in from of a Zoom camera? A CRP fest across three afternoons.

5 PIllars of Community

Today’s business communities are facing a period of transition to become digital first, which increases the need for people to feel belonging. Implementing the 5 Pillars of Community is a key component to organizational growth.

Chapter Performance and Benchmarking Unwrapped – Day One

Mariner Management

The 2022 Association Chapter Benchmarking is here! The report, conducted by Billhighway and Mariner, is a data analysis derived from the perspectives of CEOs, CRPs (or association staff overseeing chapter operations), and chapter leaders, along with findings from CEO roundtables and focus groups.

Chapter Performance and Benchmarking Unwrapped – Day Two

Mariner Management

The 2022 Association Chapter Benchmarking is here! The report, conducted by Billhighway and Mariner, is a data analysis derived from the perspectives of CEOs, CRPs (or association staff overseeing chapter operations), and chapter leaders, along with findings from CEO roundtables and focus groups.

Chapter Performance and Benchmarking Unwrapped – Day Three

Mariner Management

The 2022 Association Chapter Benchmarking is here! The report, conducted by Billhighway and Mariner, is a data analysis derived from the perspectives of CEOs, CRPs (or association staff overseeing chapter operations), and chapter leaders, along with findings from CEO roundtables and focus groups.

2022 Chapter Performance & Benchmarking Report

Mariner Management

A Look At What’s Changing for Chapters. While we all felt the rumblings in chapters before 2020, the past 22 months have been an exercise in jumping over deepening cracks in the system. We saw chapters go dormant and we saw others burst with activity and new faces.

The 20 Do’s & Don’ts for Associations in Email Marketing

The biggest question that many Associations have when it comes to email marketing is, “what are the best practices I should adopt?” This whitepaper is written from 21 years of email experience on the client, agency, and vendor side of email. It is also wr