Socious

DECEMBER 14, 2016

And neither do your members. Personalization in marketing and sales has changed irrelevant ads into helpful content. In an Accenture study , they found 56% of consumers admitted to being more inclined to patronize a retailer if it offered a personalized experience. Do you miss that? Because I don’t. Why is this?

Software 100

Software How To Tips Member Experience 100

Higher Logic

OCTOBER 30, 2018

JB: The entire implementation process was smooth. Megan Lueders, Chief Marketing Officer, Zenoss. How can we address those needs above and beyond expectations while also implementing other ways to continually improve member experience? HL: How does TechZen feed into your product management process? Check it out!

Case Study 120

Case Study Austin Products Library 120

Associations Now

NOVEMBER 2, 2018

Data can be invaluable when you want to enhance the member experience, but you need a data governance plan to keep members’ information safe. Unlike profit-driven companies that rely on data to make money, associations and other nonprofits use data to advance the mission and improve the member experience.

Analysis 68

Analysis Member Experience Team Content 68

Reid All About it

DECEMBER 15, 2017

Aptify discusses the huge role association management systems (AMS) play in marketing to prospective members and customers and to existing members and customers. What if we didn’t have members? Marketing Charts ). Make journaling one of the best things you do in 2018—14 ways to make that habit stick.

Indiana 150

Indiana Technology Content Strategy 150

Reid All About it

NOVEMBER 9, 2018

Connect with fellow Component/Chapter Relations Professionals (CRPs) to network and discuss current chapter challenges, such as how to measure and increase the health of chapters; best practices for chapter operations (volunteer tools, processes, etc.); How the Member Experience Shapes the Association Space. Lunch provided.

Chicago 175

Chicago DC Washington Software 175

Nimble AMS

MAY 19, 2021

Here’s a recent story of how one of our clients is expanding member engagement using Nimble Communities. The American Ceramic Society (ACerS) began using Nimble AMS in 2018 to manage their association. ACerS quickly recognized the benefits of offering an online member community for the entire organization.

Member Engagement 78

Member Engagement Case Study Software Team 78

Reid All About it

JUNE 14, 2019

Tue 6/18 at 1 p.m.* – Enhancing the Member Experience with Data Analytics. Learn how data analytics can help your association keep up with member expectations and deliver a more relevant experience. Find out how to optimize the member journey by getting a 360-degree view of members across all your data sources. *All

Fort Worth 170

Fort Worth Tips Dallas Social Media 170

Protech

MARCH 16, 2020

T echnology giants like Microsoft, Oracle and SAP frequently tout their enterprise CRM technology , which drove the global market value to $40 billion in 2018, according to Investopedia. It’s no coincidence that n onpr ofits prioritize the online member experience. Automate customer-facing business processes .

Software 75

Software Strategy System Learning Management System 75

Delcor

DECEMBER 18, 2018

It’s clear from reading the Harvey Nash/KPMG CIO Survey 2018 that CIOs all over the world are facing the same technology challenges as association CIOs. The CIO Survey 2018 report is based on responses from nearly 4,000 IT leaders on issues like board priorities, technology strategy, and the role of the CIO. KG, Germany.

Survey 69

Survey Revenue Technology Strategy 69

Smooth The Path

DECEMBER 13, 2018

Our members feel anxiety when they do not know the process for becoming a mentor, becoming certified, becoming a speaker, or getting their CE credits. Take all the guesswork out of procedural type interactions and your members will bring their best selves to association interactions.

New Hampshire 79

New Hampshire Recruiting Recruitment Process 79

Aptify

MARCH 26, 2021

They have complex processes that are continually changing, and they need a large IT team to support them. In turn, their IT departments need more control over the functionality in their association management software (AMS) so they can configure it to support those processes. Many large associations have a big IT team.

Software 72

Software Association Management Organization System 72

Reid All About it

OCTOBER 13, 2017

One of the most fascinating technological developments is the increasing use of artificial intelligence (AI) to deliver a more meaningful and valuable customer and member experience. explains the basics of AI (and its many cousins) and shows how AI can be used to help members develop an association habit. Exciting times!

DC 150

DC Washington Content Tools 150

Reid All About it

NOVEMBER 2, 2018

Besides having a strategy for how your association will use the data in your care, you should follow these six principles for collecting and updating member data. Many of my content marketer friends, acquaintances, and clients will appreciate this one. Recharge your Member Experience. Host: American Marketing Association.

Chicago 38

Chicago DC Tools Content 38

Higher Logic

NOVEMBER 29, 2018

If you’re using gamification in your online community or marketing automation to target your members and offer something to them, do it strategically. Read: Motivate Members [Intrinsic Rewards That Actually Work]. #3: Decommodification,’ then, is to reverse this process. Do your best to eliminate the “what’s in it for me?”

San Francisco 267

San Francisco Price Guidelines Examples 267

Reid All About it

JUNE 22, 2018

I’ve learned over the years that identifying and prioritizing your requirements is the most important step in any technology selection process. Slack has saved Matrix Group and Optimal Networks countless hours, streamlined communications and processes, reduced email traffic internally, and added a whole new element of fun to the workplace.

System 30

System Charlotte Education Member Engagement 30