Associations Now

NOVEMBER 2, 2018

Data can be invaluable when you want to enhance the member experience, but you need a data governance plan to keep members’ information safe. Unlike profit-driven companies that rely on data to make money, associations and other nonprofits use data to advance the mission and improve the member experience.

Analysis 64

Analysis Member Experience Team Content 64

Nimble AMS

MAY 19, 2021

Here’s a recent story of how one of our clients is expanding member engagement using Nimble Communities. The American Ceramic Society (ACerS) began using Nimble AMS in 2018 to manage their association. ACerS quickly recognized the benefits of offering an online member community for the entire organization.

Member Engagement 78

Member Engagement Case Study Software Team 78

Smooth The Path

DECEMBER 13, 2018

Our members feel anxiety when they do not know the process for becoming a mentor, becoming certified, becoming a speaker, or getting their CE credits. Take all the guesswork out of procedural type interactions and your members will bring their best selves to association interactions.

New Hampshire 79

New Hampshire Recruiting Recruitment Process 79

Associations Now

JANUARY 15, 2019

The member experience ebbs and flows with activity throughout the year, which is why a content calendar can help you plan for member engagements in 2019. In the first 10 minutes, meeting participants write down as many content and story ideas as possible—a process that helps to avoid groupthink.

Content 97

Content Social Media Member Engagement Team 97

Aptify

MARCH 26, 2021

They have complex processes that are continually changing, and they need a large IT team to support them. In turn, their IT departments need more control over the functionality in their association management software (AMS) so they can configure it to support those processes. Many large associations have a big IT team.

Software 72

Software Association Management Organization System 72

Reid All About it

DECEMBER 15, 2017

Make journaling one of the best things you do in 2018—14 ways to make that habit stick. Community Brands surveyed both members and association staff in the U.S. to better understand current member experiences and the technology that supports them. ( Indiana SAE ). Email is not dead. Marketing Charts ). Ryan Holiday ).

Indiana 150

Indiana Technology Content Strategy 150

Nimble AMS

OCTOBER 2, 2019

You can’t deliver a great member experience without great staff. Your staff can work more efficiently and spend more time creating a great member experience – no matter how member expectations evolve in the future. For effective member engagement, offering a great mobile experience is simply a must-do these days.

Software 60

Software Association Management Certificate Recruiting 60

Nimble AMS

OCTOBER 2, 2019

You can’t deliver a great member experience without great staff. Your staff can work more efficiently and spend more time creating a great member experience – no matter how member expectations evolve in the future. For effective member engagement, offering a great mobile experience is simply a must-do these days.

Software 60

Software Association Management Certificate Recruiting 60

Protech

MARCH 16, 2020

T echnology giants like Microsoft, Oracle and SAP frequently tout their enterprise CRM technology , which drove the global market value to $40 billion in 2018, according to Investopedia. It’s no coincidence that n onpr ofits prioritize the online member experience. Automate customer-facing business processes .

Software 75

Software Strategy System Learning Management System 75

Associations Now

SEPTEMBER 4, 2018

Here are three ways GDPR is reshaping organizations and the member experience. While GDPR’s enforcement date is behind us , the work to safeguard members’ data continues, says Tom Foley, vice president of membership and customer development at the Institute of Food Technologists. “If So, what’s changed so far for associations?

Process 47

Process Team Report Member Experience 47

Reid All About it

OCTOBER 13, 2017

One of the most fascinating technological developments is the increasing use of artificial intelligence (AI) to deliver a more meaningful and valuable customer and member experience. explains the basics of AI (and its many cousins) and shows how AI can be used to help members develop an association habit. Exciting times!

DC 150

DC Washington Content Tools 150

Fonteva

APRIL 19, 2019

When it comes to inspiring potential members to join your association, an attractive and easy-to-use website is an essential component of the process. Your goal is to design a website that your members can navigate—and your team members can update—with ease. Integrate your website with your AMS. Responsive design.

Strategy 40

Strategy Directory Social Media Team 40

Reid All About it

JUNE 22, 2018

I’ve learned over the years that identifying and prioritizing your requirements is the most important step in any technology selection process. Slack has saved Matrix Group and Optimal Networks countless hours, streamlined communications and processes, reduced email traffic internally, and added a whole new element of fun to the workplace.

System 30

System Charlotte Education Member Engagement 30

Reid All About it

NOVEMBER 9, 2018

Connect with fellow Component/Chapter Relations Professionals (CRPs) to network and discuss current chapter challenges, such as how to measure and increase the health of chapters; best practices for chapter operations (volunteer tools, processes, etc.); How the Member Experience Shapes the Association Space. Lunch provided.

Chicago 174

Chicago DC Washington Software 174

Socious

DECEMBER 14, 2016

Gartner , the IT, marketing, and supply chain consulting powerhouse, even predicts that: “By 2018, organizations that have fully invested in all types of personalization will outsell companies that have not by 20%.”. Luckily, you already have the tools you need to personalize the member experience. Method #1) Event Registration.

Software 100

Software How To Tips Member Experience 100

Higher Logic

JULY 12, 2018

Continuing our earlier example, if they moved on to doing something else and just forgot about renewing their membership, your ad could be the helpful nudge they need to complete the process. Download the first-of-its-kind 2018 State of Marketing Automation: Association Benchmark Report. Social media integration.

Marketing 205

Marketing Social Media Survey Tools 205

Delcor

DECEMBER 18, 2018

It’s clear from reading the Harvey Nash/KPMG CIO Survey 2018 that CIOs all over the world are facing the same technology challenges as association CIOs. The CIO Survey 2018 report is based on responses from nearly 4,000 IT leaders on issues like board priorities, technology strategy, and the role of the CIO. KG, Germany.

Survey 69

Survey Revenue Technology Strategy 69

Reid All About it

NOVEMBER 2, 2018

Connect with fellow Component/Chapter Relations Professionals (CRPs) to network and discuss current chapter challenges, such as how to measure and increase the health of chapters; best practices for chapter operations (volunteer tools, processes, etc.); Recharge your Member Experience. Lunch provided. 1 CAE credit. 1 CAE credit.

Chicago 38

Chicago DC Tools Content 38

Higher Logic

NOVEMBER 29, 2018

Decommodification,’ then, is to reverse this process. Near the end of the week, I met one of the Burning Man co-founders who stopped by our camp to give a certificate to our founder David Miles, aka the “ Godfather of Skating ,” awarding us “Best Theme Camp” for 2018. We are not objects, you and I.

San Francisco 267

San Francisco Price Guidelines Examples 267

Membership Marketing

DECEMBER 4, 2018

Remember it's not about what you like or respond to - it's about your members. Make members’ experience personal. The more we know about prospects and members (needs, wants, behaviors, actions), the more effectively we can acquire, engage, and retain them. Measure your results with lifetime value of the member.

Marketing 45

Marketing Social Media Newsletter Survey 45

Reid All About it

JUNE 14, 2019

Tue 6/18 at 1 p.m.* – Enhancing the Member Experience with Data Analytics. Learn how data analytics can help your association keep up with member expectations and deliver a more relevant experience. Find out how to optimize the member journey by getting a 360-degree view of members across all your data sources.

Fort Worth 170

Fort Worth Tips Dallas Social Media 170