Smooth The Path

MAY 17, 2018

David Burkus, Go Ahead, Skip That Networking Event , Harvard Business Reveiw, May 14, 2018. Attendees and members attending your networking event say they want to meet new people, but despite their best intentions they rarely step outside of their comfort zone. Related: Improve the member experience with curated networking.

Member Experience 88

Member Experience Committee Conference Industry 88

Associations Now

FEBRUARY 18, 2019

One of the first touchpoints that Don Whittle makes with new members as director of member experience at the International Coach Federation (ICF) is via an onboarding webinar. Our members value that personal touch, and it helps make our global community feel much more tangible.”. How to hack it? What’s the bonus?

Review 105

Review Video Member Experience Tools 105

Associations Now

OCTOBER 1, 2018

I consider "customized member experience" as the holy grail of association management. — Greg Hill, JD, CAE (@GregHillCO) October 1, 2018. More than one third of members left their associations because they weren’t providing value to them. And in order to personalize the member experience, you need data.

Analysis 71

Analysis Price Member Experience Revenue 71

Associations Now

NOVEMBER 2, 2018

Data can be invaluable when you want to enhance the member experience, but you need a data governance plan to keep members’ information safe. Unlike profit-driven companies that rely on data to make money, associations and other nonprofits use data to advance the mission and improve the member experience.

Analysis 75

Analysis Member Experience Team Content 75

Higher Logic

JUNE 28, 2018

Higher Logic recently released our 2018 State of Marketing Automation: Association Benchmark Report. Download your copy of the 2018 State of Marketing Automation: Association Benchmark Report, below. When I got a chance to pore over the results, I saw a lot of fascinating responses from the survey portion of the report.

Marketing 149

Marketing Email Marketing Content Software 149

Higher Logic

OCTOBER 30, 2018

JB: I talked about this at the 2017 Super Forum and Gainsight Pulse 2018, but I like to focus on the “George Bailey Moments” (if you’re familiar with the holiday classic “It’s a Wonderful Life”), meaning what do you need versus what do you want? . - Megan Lueders, Chief Marketing Officer, Zenoss. Brian Wilson, Chief Customer Officer, Zenoss.

Case Study 120

Case Study Austin Products Library 120

Nimble AMS

MAY 19, 2021

Here’s a recent story of how one of our clients is expanding member engagement using Nimble Communities. The American Ceramic Society (ACerS) began using Nimble AMS in 2018 to manage their association. ACerS quickly recognized the benefits of offering an online member community for the entire organization.

Member Engagement 78

Member Engagement Case Study Software Team 78

Nimble AMS

NOVEMBER 29, 2018

during the 2018 American Society of Association Executives (ASAE) Technology Meeting and Expo in National Harbor, Maryland. Learning Lab: 5 Ways AI Will Boost Personalized Member Experiences, Presented by: Sigmund VanDamme, Membership Software Evangelist, Community Brands. Wednesday, December 5th .

Maryland 68

Maryland Software Member Experience Innovation 68

Association Success

OCTOBER 30, 2018

In terms of board member experience, this group of directors can have disagreements then leave that dissent in the boardroom and share a meal after the meeting. This ultimately makes board members better at civic engagement, and better people. Dissent promotes diversity of thought and diversity of leadership.

Member Experience 70

Member Experience Leadership Education Conference 70

Associations Now

AUGUST 31, 2018

A new report from the membership software conglomerate Community Brands finds that a need for continuing education—not a sense of duty—is driving members to stick with their associations. Overall, the report highlights the importance of education and job advancement in getting members engaged—and keeping them happy.

millennials 105

millennials Course Software Education 105

Smooth The Path

DECEMBER 13, 2018

Take all the guesswork out of procedural type interactions and your members will bring their best selves to association interactions. Most popular posts of 2018: Association email is dying. How to recruit and engage an entirely new generation of members. Make signs and instructions accessible and easy to understand.

New Hampshire 79

New Hampshire Recruiting Recruitment Process 79

Reid All About it

DECEMBER 15, 2017

Make journaling one of the best things you do in 2018—14 ways to make that habit stick. Community Brands surveyed both members and association staff in the U.S. to better understand current member experiences and the technology that supports them. ( Indiana SAE ). Email is not dead. Marketing Charts ). Ryan Holiday ).

Indiana 150

Indiana Technology Content Strategy 150

Smooth The Path

FEBRUARY 27, 2018

And Association Success is gearing up for SURGE Spring 2018. Related: The problems attendees experience at conferences. Three more problems attendees experience at conferences. Sample an online summit by signing up for one happening in our industry. Tagoras recently hosted the Learning Technology and Design Summit.

Innovation 92

Innovation Sample Conference Technology 92

Smooth The Path

JANUARY 2, 2018

What articles, posts, reports, or sessions made an impact on your members? Here is to a super impactful (and great) 2018! Likes, follows, subscribes, tweets, opens, and views are all good measures. Harder to measure, but more important is impact.

Social Media 79

Social Media Report Conference Content 79

Associations Now

JANUARY 15, 2019

The member experience ebbs and flows with activity throughout the year, which is why a content calendar can help you plan for member engagements in 2019. Those metrics could point to content that performed well in 2018 and may be suitable to run again in 2019. Here are a few tools and techniques to get you started.

Content 108

Content Social Media Member Engagement Team 108

Associations Now

NOVEMBER 8, 2018

” To make upgrading less time-consuming, Byers suggests starting small and focusing on how to better the member experience. — Francis Friedman (@FrancisFriedman) November 8, 2018. It’s easier to just pull out last year’s agenda, process, or format with a slightly altered look, instead of revamping.”

Process 56

Process Social Media Project Course 56

Higher Logic

JANUARY 31, 2019

Effectively reaching out to younger members can lead to big win$ in terms of improving membership retention (if you can attract them first, that is). In its 2018 Membership Marketing Benchmark Report, Marketing General reveals that: 27% of individual member organizations have trouble attracting and/or maintaining younger members.

Communications 184

Communications millennials Tips Software 184

Higher Logic

MAY 30, 2018

Although AI is still in the developmental stage in many industries, it’s likely that many marketers have their sights set on AI for 2018 and beyond. This all results in more connected, personal encounters between your audience and your brand. Is there a future for AI in marketing?

Marketing 114

Marketing eBook System Content 114

Nimble AMS

OCTOBER 2, 2019

You can’t deliver a great member experience without great staff. Your staff can work more efficiently and spend more time creating a great member experience – no matter how member expectations evolve in the future. For effective member engagement, offering a great mobile experience is simply a must-do these days.

Software 60

Software Association Management Certificate Recruiting 60

Nimble AMS

OCTOBER 2, 2019

You can’t deliver a great member experience without great staff. Your staff can work more efficiently and spend more time creating a great member experience – no matter how member expectations evolve in the future. For effective member engagement, offering a great mobile experience is simply a must-do these days.

Software 60

Software Association Management Certificate Recruiting 60

Aptify

MARCH 26, 2021

Get useful insights that help you make smarter business decisions, build stronger relationships, and ultimately provide a better member experience. GDPR compliance – One the most important changes to data privacy in decades, the General Data Protection Regulation (GDPR), was enacted in 2018. Track interactions with them.

Software 72

Software Association Management Organization System 72

Protech

MARCH 16, 2020

T echnology giants like Microsoft, Oracle and SAP frequently tout their enterprise CRM technology , which drove the global market value to $40 billion in 2018, according to Investopedia. It’s no coincidence that n onpr ofits prioritize the online member experience. Why Does Your Association Need a CRM? .

Software 75

Software Strategy System Learning Management System 75

Associations Now

SEPTEMBER 4, 2018

Here are three ways GDPR is reshaping organizations and the member experience. While GDPR’s enforcement date is behind us , the work to safeguard members’ data continues, says Tom Foley, vice president of membership and customer development at the Institute of Food Technologists. “If So, what’s changed so far for associations?

Process 66

Process Team Report Member Experience 66

Associations Now

MAY 31, 2017

There’s also the crowdfunded digital magazine Republik , which will be published in German and is set to debut in January 2018. But to date, De Correspondent has one of the more successful membership models in journalism, with more than 50,000 members who pay 60 euros (about $65) a year or 6 euros (about $6.50) a month for news.

United States 84

United States Project Content Strategy 84

Reid All About it

OCTOBER 13, 2017

One of the most fascinating technological developments is the increasing use of artificial intelligence (AI) to deliver a more meaningful and valuable customer and member experience. explains the basics of AI (and its many cousins) and shows how AI can be used to help members develop an association habit. Exciting times!

DC 150

DC Washington Content Tools 150

Higher Logic

SEPTEMBER 19, 2019

Higher Logic’s Super Forum is for anyone who wants to deliver the best customer or member experience possible. Check out a recap of last year's (also awesome) keynotes: ICYMI: Key Takeaways from Our 2018 Super Forum Keynote Speakers. You’ve been to tech conferences, but you’ve never been to a tech conference like this.

Conference 24

Conference Products Team Cost 24

Higher Logic

AUGUST 13, 2019

In 2018, member posts in the community averaged around 17 posts per day. Theatre teachers are always working—summer, weekends, holidays, you name it. They’re always posting and there’s always someone there in the community ready to lend a hand.” and I thank you for the tips, lesson plan ideas, and even attached documents!!

Education 24

Education eBook Resources Library 24

Fonteva

APRIL 19, 2019

You’ll also want to be able to create password-protected pages for members-only content such as internal resources or whitepapers. With more than 52% of all website traffic in 2018 coming from mobile, you’ll want a CMS platform with responsive website templates. Responsive design.

Strategy 40

Strategy Directory Social Media Team 40

Socious

DECEMBER 14, 2016

Gartner , the IT, marketing, and supply chain consulting powerhouse, even predicts that: “By 2018, organizations that have fully invested in all types of personalization will outsell companies that have not by 20%.”. Luckily, you already have the tools you need to personalize the member experience. Method #1) Event Registration.

Software 100

Software How To Tips Member Experience 100

Reid All About it

JUNE 22, 2018

Watch a live rebroadcast online event for the sessions you missed at the 2018 PCMA Education Conference. Host: PCMA Digital Experience Institute. Advancing Member Experience with Site Search and Personalization. More info/register. Wed 6/27 at 12:30 p.m.

System 30

System Charlotte Education Member Engagement 30

Protech

NOVEMBER 5, 2020

From the day that Michael joined P rotech in 2018 , it was evident that his dedication to helping both customers and colleagues would be instrumental in his success at Protech, contributing to both professional growth and customers satisfaction. .

Maryland 88

Maryland Project Team Innovation 88

Higher Logic

JULY 12, 2018

You’ll get a better return on investment because you be fully utilizing all of the features that you’re already paying for, and be loaded with tons more data that will help you create the personalized experience your members are lacking. Download the first-of-its-kind 2018 State of Marketing Automation: Association Benchmark Report.

Marketing 205

Marketing Social Media Survey Tools 205

Reid All About it

NOVEMBER 9, 2018

The 2018 State of Marketing Automation Benchmark Report found that membership renewal campaigns are one of the top automated campaign types associations are leveraging with positive results. .); and how to get the right statistics to prevent national and chapter level members from leaving. Tue 11/13 at 2 p.m. – Lunch provided.

Chicago 174

Chicago DC Washington Software 174

Delcor

DECEMBER 18, 2018

It’s clear from reading the Harvey Nash/KPMG CIO Survey 2018 that CIOs all over the world are facing the same technology challenges as association CIOs. The CIO Survey 2018 report is based on responses from nearly 4,000 IT leaders on issues like board priorities, technology strategy, and the role of the CIO. KG, Germany.

Survey 69

Survey Revenue Technology Strategy 69

Nimble AMS

NOVEMBER 25, 2019

Reducing manual burden for association staff while providing a great member experience online. Did you know 85 percent of members want their association to provide continuing education opportunities, making it the most important benefit of membership*? Careers Ed Study, 2018. Explore Nimble AMS.

Learning Management System 78

Learning Management System System LMS Course 78

Aptify

AUGUST 16, 2019

Want to deliver a career center experience that offers unmatched value to your members while driving revenue for your organization? One of the top benefits an association provides for its members is job opportunities. Here’s how. . Connecting your career center and your AMS: .

LMS 69

LMS Newsletter Revenue Course 69

Higher Logic

NOVEMBER 29, 2018

Near the end of the week, I met one of the Burning Man co-founders who stopped by our camp to give a certificate to our founder David Miles, aka the “ Godfather of Skating ,” awarding us “Best Theme Camp” for 2018.

San Francisco 267

San Francisco Price Guidelines Examples 267