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Use a Chatbot to Answer Members’ FAQs

Associations Now

When your members ask questions via social media, do you respond? Your member services team might be good at picking up the phone or replying to a member’s email with 24 hours, but when was the last time you checked your direct messages on social media? It might be hard to keep up. Gather the Team.

FAQ 86
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Why members should have a seat at the leadership table

Nimble AMS

Implementing modern technology is a fantastic first step to boosting member engagement, but your association shouldn’t stop there. To truly transform how your members benefit from your organization, you’ll want to invite them to the leadership table. Member priorities are always shifting. Certifications and credentials.

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Association Brain Food: 4.26.24

Reid All About it

The survey’s FAQ offers more information. See how your association’s performance compares to your peers, and get ideas for measuring your own data and improving your email, community, and member engagement strategies. Volunteers. 1 CAE credit. More info/register. Product Marketing Manager, Higher Logic Wed 5/1 at 12 p.m.

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Why your code of ethics is a top-ranking member benefit

Nimble AMS

If possible, have a dedicated Code of Ethics landing page for both non-members and members to locate. Also, guarantee the FAQ section of your website redirects to the Code of Ethics landing page. Committee management allows you to document member participation and all term information necessary for easy committee membership.

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Time for a Conference Chatbot?

Associations Now

“After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” said Chrissy Jones, AICPA’s lead manager of communications and member engagement.

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How to Start a National Awareness Day for Your Association

MemberClicks

Not only will this help with member engagement, but you’ll also be working toward starting a larger conversation about something important to you, your members and your industry. Member engagement? Post some specific content to social media? Which month is the slowest month for events?

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Daily Buzz: Attracting Young Members

Associations Now

Focus on young professionals, as most members join an organization as a student or early in their career, says Kalia Pimentel on the Your Membership blog. Create talking points and FAQs for board members to share in the community and on social media.

FAQ 100