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Use a Chatbot to Answer Members’ FAQs

Associations Now

When your members ask questions via social media, do you respond? Your member services team might be good at picking up the phone or replying to a member’s email with 24 hours, but when was the last time you checked your direct messages on social media? Gather the Team. It might be hard to keep up.

FAQ 69
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Association Brain Food: 4.26.24

Reid All About it

The survey’s FAQ offers more information. She offers advice on getting a team together to develop and regularly review the model, and what to cover during team meetings. Mariana Fernandes at Animalz shares her team’s favorite content marketing blogs, newsletters and podcasts. Volunteers. Engagement scoring.

Content 266
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13 Membership Drive Ideas for Events & More (Plus How to Run a Campaign!)

EventMobi: Association Events

Step 1: Assemble your team for brainstorming A membership recruitment campaign is meant to reach a whole bunch of people, so it doesn’t make sense for one person to do the heavy lifting alone. Step 5: Create your workback plan The best membership campaigns utilize several different streams (social media, email, events, etc.).

How To 130
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Why members should have a seat at the leadership table

Nimble AMS

When members are represented on your leadership team, you’ll have a clear sense of what motivates them, helping you to focus on key areas like member engagement and retention. . . Ensure your code is easy for members to find, making it accessible on your FAQ page and member portal. . Representing member interests. Learn more.

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Questions for Associations to Ask When Choosing an AMS

GrowthZone

webinars, on-site training options, videos, searchable FAQs, forums, etc.). While some associations are large enough to employ an IT team, most are not. Social media channels. online chat, phone, email, online FAQs, etc.). Find out what kind of training is available and the cost (e.g. Setup & Integration .

FAQ 103
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Go Forward, Cancel, Postpone, Wash Your Hands, Rinse … and Repeat

Velvet Chainsaw

Many in my network are taking to social media to express a great sense of loss that accompanies event cancellation. Ensure that your team, colleagues, venues and partners are in the loop on any and all decisions. Communicate with members, exhibitors and sponsors on a regular basis and develop FAQs pertinent to all sectors.

FAQ 119
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Tips for Preserving Your eLearning Programs

Blue Sky eLearn

Information about your team’s project management methods and tools being used – i.e. where to find project task lists or communication threads in Asana, Basecamp, Slack, etc. Sample eNewletters, email and social media campaigns, print collateral, member surveys, and anything else you have! Other Documentation.

Tips 211