NXUnite

DECEMBER 13, 2023

From providing innovative fundraising software to insightful consulting services, mission-driven companies play a direct role in nonprofits’ ability to achieve their missions. Interactive Demo Days: We shine the spotlight on other mission-driven companies that provide services and products to nonprofits with demo days.

Software 130

Software Discount Tools Resources 130

Aptify

APRIL 15, 2024

AuSAE provides professional development, support, and networking opportunities to enhance the association sector. By being a member, you gain access to the tools and support necessary to achieve your NFP’s goals and advance your career. We can offer guidance and support specific to your region. Rahul Shende , Sr.

Software 82

Software Membership Management Class Team 82

.orgSource

FEBRUARY 12, 2024

If these two drivers of engagement are a world apart, it will be challenging to deliver the seamless experience customers expect from their favorite brands. There was a time when associations didn’t think of their members as customers. Recognizing and rewarding mutually supportive activities and behavior.

Marketing 88

Marketing Team Social Media Communications 88

Higher Logic

MAY 6, 2020

Business-to-business software as a service (SaaS) companies are rushing to dedicate resources and specific teams to improve the customer experience (CX). In fact, 80% of customer success teams have grown in the last year ( Totango ). Connecting your customers? Branded Online Communities – Is This a New Approach?

eBook 218

eBook Revenue Innovation Team 218

Higher Logic

DECEMBER 12, 2019

Maybe a company answered your support question quickly or accommodated you in a way that made you feel seen and appreciated. These experiences stand out to us, because too often, human, relatable customer experiences are rare. People all over the internet loved seeing him make a human connection with his customers.

Video 234

Video Maine Software Examples 234

Higher Logic

JUNE 17, 2020

Organizations have historically seen communities as having a siloed use case like deflecting costs for customer support or product innovation. Smart organizations are building the structure to support those business insights and leveraging them. By supporting them in their work, it inspires their loyalty.

Cost 270

Cost Report Revenue Products 270

Higher Logic

AUGUST 29, 2019

A great customer experience is all about delighting your customer by making them successful. After your customers complete the buyer’s journey and become customers, they enter the post-sale customer journey, or the “delight” phase. Streamline Customer Onboarding. So where do online communities come in?

Software 192

Software Team Products Recruiting 192

Aptify

AUGUST 17, 2023

If the vendor takes too long to answer your questions, it can be a signal that the company has a lack of commitment to your needs and might ultimately provide a poor level of support. Also, be sure to check customer reviews and the AMS vendor’s references to confirm that clients are happy with the vendor’s overall responsiveness.

Software 138

Software Association Management How To System 138

Higher Logic

JANUARY 3, 2020

When executed with proper planning and resources, a customer community can have a tangible impact on key business performance indicators, including ticket deflection, revenue generation, and customer satisfaction. greater annual increase in customer satisfaction rates. Achieve 41% greater average customer profit margin.

eBook 194

eBook Products Tips Tools 194

Higher Logic

MARCH 17, 2020

If you’re trying to improve the customer experience, start by looking at whether your digital customer experience is disjointed. As a SaaS provider or B2B company, “digital” might be the only way a customer interacts with you. Here are three ways you can use a community to improve the digital customer experience.

eBook 177

eBook Software Sample Learning Management System 177

Nimble AMS

DECEMBER 20, 2023

Fíonta Recently, Nimble AMS began its partnership with Fíonta to offer an extensive suite of services, serving associations and achieving strategic objectives. Fíonta offers core implementation services for Nimble AMS and Salesforce, offering a dedicated team of experts to ensure the implementation is a success.

New York City 142

New York City Chicago New York Tips 142

Nimble AMS

JANUARY 21, 2024

ABA supports American banks with the latest industry news, mission-critical training opportunities, educational resources, advocacy offerings, and online discussion groups. A trailblazing association, ABA leverages Nimble AMS and Salesforce to reach its organizational goals and exceed member expectations.

Software 118

Software Team Member Experience System 118

.orgSource

OCTOBER 1, 2023

Customize is the marketing mantra of the hour. I urge my clients to study data to understand how to deliver the individualized service their members want. Post-pandemic, we’re seeing more businesses realize the value of conversational marketing, or actually talking with their customers and letting them respond.

Las Vegas 100

Las Vegas Marketing Software Tools 100

Aptify

OCTOBER 4, 2022

Recently, the group scheduled the Great Aptify Meetup, a virtual event for Aptify customers. . The event was a day of online presentations from the Aptify team, giving Aptify customers updates and answering questions about topics including: The latest features and enhancements available in Aptify 7.0 . Not an Aptify customer yet?

Software 137

Software Products Team Washington 137

Reid All About it

APRIL 5, 2024

In honor of their 25th anniversary, Mighty Citizen is giving away $100,000 in marketing and branding services. Let’s come together to support, learn from each other, and build a stronger, more inclusive community. Ready to Further Your Association’s Vision and Drive Meaningful Impact? More info/register (ASAE members only).

Revenue 256

Revenue Price Denver Tools 256

Higher Logic

MAY 1, 2019

You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Smart businesses that find themselves in this situation turn to customer support as the differentiator. 61% have stopped doing business with a company due to poor customer service [ Microsoft ].

Products 136

Products Library Team Software 136

AMG

MAY 23, 2023

With the launch of the United Denver nonstop service, United Airlines is providing not only nonstop service to a new destination but also an important new gateway to other points in the west, and international flights to Asia”, said Kevin Baker, Executive Director, Piedmont Triad Airport Authority. and arrives at PTI at 10:47 p.m.

Denver 98

Denver Press Release Colorado 98

Higher Logic

JUNE 5, 2020

External communities elevate the customer experience. Like it sounds, an internal community is employee-facing, while an external community is customer- or user-facing. Top 3 business outcomes of the average external community: Customer loyalty (67%). Lower support costs (48%). Lower support costs. Marketing (45%).

Analysis 272

Analysis Cost eBook Report 272

AvidXchange: Association Management

APRIL 12, 2023

Gates Hudson is a privately-held real estate services company with more than 700 employees. She is responsible for making sure the company’s employees have the tools and training they need to deliver excellent customer service to their clients. Company Profile: Founded in 1980 and headquartered just outside of Washington, D.C.,

Association Management 130

Association Management Metro Washington eBook 130

Nimble AMS

JANUARY 25, 2024

91% of Salesforce customers use AppExchange apps, with 90% of the Fortune 500 Salesforce customers using the apps. Nimble AMS customer service has been timely and helpful when we present them with questions or concerns. I cannot speak more highly about the customer success and customer support teams at Nimble AMS.

Software 119

Software Association Management System Innovation 119

Nimble AMS

JANUARY 15, 2024

Learn how the American Society for Surgery of the Hand (ASSH) uses innovative technology to boost their organization’s reputation by supporting member services and products. Trust is at the forefront of how Salesforce engages with their customers, manages data, and builds out their ecosystem.

Technology 132

Technology Software System Innovation 132

Higher Logic

MARCH 20, 2018

There are endless ways you could increase customer retention, most of which will probably have a positive impact on your bottom line. Many brands struggle with this question because, unfortunately, dissatisfied customers are going to leave no matter how good your loyalty program is. Peer-to-Peer Customer Support.

Library 168

Library Learning Management System Products Education 168

Aptify

APRIL 20, 2023

That’s why we usually prefer to do custom demos based on each organizations unique business needs, because that’s one of the things that make Aptify so powerful. And as a matter of fact, more than half of our customers on Aptify have been with us for at least 10 years. Allyson Olaniel: Got it. It can do anything it can.

Team 136

Team Membership Management Cost Products 136

Higher Logic

AUGUST 22, 2017

According to a study done by Forrester Research , 80 percent of businesses think they deliver ‘superior customer service.’ That same survey found that only eight percent of customers agree. It works because it forces transparency and allows companies to gain back customer trust and loyalty. Customers help each other.

Social Media 153

Social Media Team Products Software 153

.orgSource

APRIL 1, 2024

Yet, it seems that even big corporations are struggling to deliver the level of personalization that customers expect. Harvard Business Review Analytic Services recently released a report that illustrates the gap between knowing and doing. Consider Temporary Support Another option is to contract temporary support.

Video 88

Video Social Media Committee Team 88

Nimble AMS

OCTOBER 5, 2023

Built on Salesforce, Nimble AMS combines the power of the #1 customer relationship management (CRM) platform with top association management software (AMS) capabilities. With routine and scheduled updates, Nimble AMS ensures that every customer is on the same product version.

Software 145

Software Innovation Team Products 145

Nimble AMS

JULY 18, 2023

Personalization is becoming more context-aware, taking into account factors such as location, device type, time of day, and user intent to deliver relevant and customized content. Contextual personalization. Hyper-personalization. User-generated personalization. Privacy-conscious personalization.

Member Experience 131

Member Experience Technology Social Media Software 131

Aptify

JULY 27, 2023

Aptify customers have a strong community behind their membership management software. Here’s how the Aptify user community and Aptify teams work together to keep customers informed and share information. Customers can choose to add additional, customized Nucleus reports and dashboards to fit their unique needs and goals.

Membership Management 72

Membership Management Software Committee Team 72

Higher Logic

APRIL 11, 2019

Without customers, you don’t have a business. Without happy customers, you don’t have a successful, profitable, sustainable business. For B2B Software-as-a-Service (SaaS) companies, investing in customer success isn’t optional – or, at least it shouldn’t be, at this stage in the game. It’s simple.

Software 174

Software Resources Strategy Tools 174

Higher Logic

JUNE 26, 2018

Can you have a successful customer support community built solely on volunteering? That’s the hypothesis Microsoft seems to be testing with its recent decisions for Xbox customer support. If they don’t find what they’re looking for, they can submit a support ticket to be helped during customer service hours.

Cost 120

Cost eBook Library Software 120

Nimble AMS

AUGUST 23, 2023

We asked about Dellorso’s impression of the Nimble AMS and RSM partne rship: How long ha ve Nimble AMS and RSM been in partnership ? Dellorso: The partnership between RSM and Nimble AMS started with RSM’s acquisition of Confluence Global, wh ich had been a partner providing implementation and support of the Nimble AMS product since 2017.

Certificate 113

Certificate Team Industry Software 113

.orgSource

MAY 15, 2023

If these two drivers of engagement are a world apart, it will be challenging to deliver the seamless experience customers expect from their favorite brands. There was a time when associations didn’t think of their members as customers. Recognizing and rewarding mutually supportive activities and behavior.

Marketing 88

Marketing Team Social Media Communications 88

Freestone

APRIL 16, 2024

Some learning management system (LMS) teams offer live event capture services ensuring valuable content for online audiences. These services include onsite production, post-production, live streaming, on-demand, and more. Try customizing your chapters with quizzes or checkpoints to meet your continuing education requirements.

Education 71

Education Content LMS Library 71

NXUnite

NOVEMBER 28, 2023

Starting a business that’s focused on social good is noble, but like almost all businesses, it requires financial support to flourish. This financial support helps recipients expand operations, reach more people, and accelerate impact. We offer SEO and content marketing services for brands powering community impact.

Directory 130

Directory Education Software Innovation 130

AvidXchange: Association Management

JULY 17, 2020

It’s important to look for a solution that not only has proven technology but is also supported by a dedicated services team with experience in your industry. Look for an AP solution that supplements their electronic invoice technology with a dedicated lockbox services team.

Association Management 130

Association Management Technology Team Education 130

Aptify

AUGUST 11, 2023

If you’re tempted to build custom membership software for your large and complex organization’s unique needs – stop ! Read on for six compelling reasons not to take on the risks of build-your-own software. Vision Choosing to build custom software is often a response to a current organizational need.

Software 137

Software Membership Management Project Cost 137

.orgSource

MARCH 4, 2024

The idea is to differentiate yourself by putting the customer at the center of planning and building what they need. Their research indicates that customers don’t want quantity. Traditionally,” Sharon observes, “associations have translated value into offering more of the same services. Blue oceans are undiscovered territory.

Strategy 88

Strategy Marketing Price Certificate 88