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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

I urge my clients to study data to understand how to deliver the individualized service their members want. and in 2011 won a $1 million prize! Here are a few examples of how live chat supports more positive member experiences. Members with technical questions can get documented responses quickly.

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Thanks For Playing: New Year, New Goals

Thanks For Playing

Missed the backstory on how this works? After much consideration, Ive stolen an idea from a good friend who used this to document a year abroad: Taking (at least) one picture a day. Im documenting the whole thing on Tumblr. How are you going to stretch yourself? ► 2011. The Grassroots Innovation Leader.

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Reads of the Week: October 5, 2012

Reid All About it

Become of innovative teachers like Al and technology like Coursera, online education is so much better than what it used to be. You can listen to that interview, watch his TED 2011 talk video and read an excerpt from his book on the show’s site. Lifehacker tells you how to get things moving again. I love technology!

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Eric Lanke: What Race for Relevance Inadvertently Taught Me.

Eric Lanke

Innovation. Monday, December 12, 2011. You must understand how to manage a project. You must understand how to communicate, build consensus, and deal with conflict. You have to know how to schedule and manage meetings. Reply Delete Eric Lanke December 12, 2011 8:23 PM Thanks for the perspective, Jeffrey.

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Exploring #Humanize: Open

Jamie Notter

Posted September 30, 2011. So we created worksheets that will help you assess the openness of your organization, have some conversations with colleagues about how to be more open, and then develop an action plan. There is a separate 20-page worksheet document for each chapter on the four human elements. December 2011 (7).

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Thanks For Playing: Happy Birthday, America!

Thanks For Playing

Independence Day seems like a great time to refresh ones memory on our founding documents. ► 2011. How to Manage Social Employees, Social Media at Events, and Car Talk. The Grassroots Innovation Leader. Thanks For Playing. Seeking community in associations since 2008. 04 July 2012. Happy Birthday, America!

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Failure is good: it's about learning. Mistakes are bad execution

Jamie Notter

Failure is when you are trying something new, and you don’t know ahead of time how to make it successful. It’s not like you didn’t know how to spell the word correctly. Eliminating failure would mean doing ONLY what you already know how to do. Moneyball and Management Innovation. December 2011 (7).