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How to Make Your Virtual Events Better Than The Rest

AssociationChat

In November 2011, I participated in Event Camp Vancouver, led by my dear friend and intentional event design expert Tahira Endean. The purpose of Event Camp Vancouver was to explore how the latest technologies could be incorporated into events without losing the human element. Check out How To Choose Event Themes That Wow.

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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

I urge my clients to study data to understand how to deliver the individualized service their members want. and in 2011 won a $1 million prize! Here are a few examples of how live chat supports more positive member experiences. Members with technical questions can get documented responses quickly.

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Thanks For Playing: New Year, New Goals

Thanks For Playing

Missed the backstory on how this works? After much consideration, Ive stolen an idea from a good friend who used this to document a year abroad: Taking (at least) one picture a day. Im documenting the whole thing on Tumblr. How are you going to stretch yourself? ► 2011. You can get it here. OK, thats a lie.

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What To Do When Your Community is in Crisis

Higher Logic

This document should be in place even before your community launches. It’s also important to have a phrase somewhere in the document that allows you to ‘change the terms and conditions if need be’, since you never know when you’re going to spot a hole or find an ambiguous phrase.

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Reads of the Week: October 5, 2012

Reid All About it

You can listen to that interview, watch his TED 2011 talk video and read an excerpt from his book on the show’s site. More people are documenting lives than ever before but how much will survive for future historians? Lifehacker tells you how to get things moving again. It happened to me about a month ago.

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Thanks For Playing: Happy Birthday, America!

Thanks For Playing

Independence Day seems like a great time to refresh ones memory on our founding documents. ► 2011. How to Manage Social Employees, Social Media at Events, and Car Talk. Thanks For Playing. Seeking community in associations since 2008. 04 July 2012. Happy Birthday, America! The Mom Test. Always the Last to Know: The PT Pen.

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Exploring #Humanize: Open

Jamie Notter

Posted September 30, 2011. So we created worksheets that will help you assess the openness of your organization, have some conversations with colleagues about how to be more open, and then develop an action plan. There is a separate 20-page worksheet document for each chapter on the four human elements. December 2011 (7).