The Documents to Include in an Association Board Manual


Specifics are the key to efficiency; outlining them in a manual will reduce the potential for confrontations and misunderstanding. Outline of the board’s structure and how it relates to the association. How the board conducts meetings (e.g., vision document).

How to Prevent Fraud at Your Association

Associations Now

A look at its story, as well as tips to stop fraud at your association. No association wants to believe employees might steal from them, but it happens. We compared my bank statements to his bank statements; they did not match,” Broadway said. They’re going to get upset.”.

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Why Doesn’t Your Company Have a Social Media Voice Document?


Now let’s get to the meat of the post. People in your organization are going to be connected to social somehow. How can we expect uniform education across the company? A Social Media ‘Voice’ document. Or is it a tone document?

How To Design a Digital Badge Strategy

WBT Systems

Dramatic changes have occurred in how learning is recognized, accredited and validated. Digital Badges are a part of these changes and are set to make a big impact on education and certification programs in 2017. How Do I Use the Digital Badge Strategy Design Canvas?

5 Reasons Your Executives Don’t Participate in Your Online Community (And How to Fix It)

Higher Logic

It’s designed to help members get involved, make connections, and develop relationships with their peers and organizations. Your c-suite and board of directors may not be as involved in your community as you’d like them to be – and that’s a problem. Why Executives Need to Be Involved.

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How to Create a Strategy That Includes Everyone

Associations Now

Without engagement from all stakeholders, your grand plan for a new strategy is likely to fizzle. Fixes to the problem don’t come easy. One possible path, suggests strategy consultant Dave Algoso, is to think of strategy less as a specific goal and more of a process.

How to Increase Your Sales Without Hiring More Reps

Higher Logic

Are you ready to learn how? With the advent of marketing automation systems, companies are harnessing the power of the internet to draw customers to their site. To do that, you need content. Did they go to an industry forum to ask a question?

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How to Increase Customer Retention with an Online Community

Higher Logic

That’s substantial, but according to the Harvard Business Review , it may be on the low side. That same five percent retention increase may be able to increase revenue by up to 95 percent. An online customer community is a good place to start.

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How to Grow Your Community Management Career Faster

Higher Logic

Community managers hold an integral job that can get lasting results for businesses, yet they don’t always have the opportunity to communicate their importance. It’s easy to get caught up in the day-to-day tasks and let busy executives or overworked managers turn their attention elsewhere.

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4 Challenges for Trade Associations and How to Tackle Them with Community

Higher Logic

They bring competing organizations together to protect and promote entire industries, products, services, and workforces. Their role in society is becoming muddied and complicated as new competitors emerge, industries contract and expand, and technology reshapes how the world does business.

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How to Develop Really Good LMS Requirements

WBT Systems

The request for proposal you send to learning management system (LMS) providers is only as good as the process you use to develop your LMS requirements. You need to involve key stakeholders: staff who use the LMS, use data from the LMS, or use technology that interacts with the LMS now or in the future. You don’t have to invite everyone to the table, but you should have representation from each stakeholder department. How the LMS requirements process works.

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How to deal with Gmail’s new Promotions Tab


From the get-go, our entire Dev team signed up to kick the tires. We were lucky enough to get early access to do some testing so we can allow you to implement this efficiently and effectively, should Gmail decide they want to roll this out widely. A nod to…AOL?

Q&A: How to Prepare for the Global Data Protection Regulation (GDPR)

Higher Logic

We recently hosted a webinar to detail what you need to know and how you can prepare*. Check out the most commonly asked questions below for a primer on how you and your organization can learn and prepare for the changes. How GDPR Works.

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Hunter Warfield – How to settle your debts?


It is however, essential to note that according to the Fair Debt Collection Practices Act (FDCPA), which is a body that seeks to protect you from harassment, they are not allowed to behave in this way. Some rules and regulations have been put in place concerning debt collection agencies, and these include: Debt collection agencies are prohibited from using harmful and unfair tactics when trying to collect a debt.

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3 Types of Online Learning Experiences Association Members Love (And How to Provide Them)

Higher Logic

Online learning and distance education is on the rise, providing easy-to-access and challenging development opportunities for users. One student works on their own to consume educational material and pass assessments. How to Provide an Individual Learning Experience Online.

How to Leverage Your User Group to Differentiate Your Company in the Sales Process

Higher Logic

Even companies with quality products that get great results must fight to win new customers because there are always half a dozen other options that customers are comparing to yours. Your company – and your sales team – need a way to break through the noise.

How to Recruit and Retain Millennial Employees (Hint: Start by Building Community)

Higher Logic

But for the rest of the businesses out there, convincing Gen Y that your organization is a great place to work isn’t so easy. If you can’t afford (or don’t want) distracting foosball tables, how do you appeal to young professionals? How Online Communities Encourage Collaboration.

How to Create a Great Mentoring Program in Your Online Community

Higher Logic

Through mentoring, employees get the chance to learn vital skills and increase competency in ways that boost morale and job satisfaction – something that’s improving with technology. Associations, which are widely-recognized experts in their industries, are stepping up to offer such programs.

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The Unexpected Problem with Your Association’s Online Learning Program (and How to Fix It)

Higher Logic

Did you know, according to the Pew Research Center , 73 percent of American adults consider themselves lifelong learners? There’s just one problem—according to the same research done by the Pew Research Center, more than half of American adults hesitate to embrace digital learning.

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Daily Buzz: How to Make Remote Workforces Work

Associations Now

Here’s how they did it. Also: how longtime members can increase the value of your association. You’ve heard the conversations about remote workforces: There are many pros and cons, but when it comes down to it, do they work? Unconscious bias can affect how you plan a meeting.

How to Calculate the Impact of Online Community Engagement on Your Business

Higher Logic

You hit your presentation out of the park… until the CFO asks how online community engagement is impacting sales goals. Do all those forum posts translate to more revenue? We know to our core that it’s valuable and it does impact business results. You slave over your community.

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How to Prepare a Business Case for a New LMS

WBT Systems

Or, it doesn’t have the functionality to allow your online learning business to grow. You need a better LMS but the powers that be aren’t going to like that news. Your argument for a new LMS has to be rock solid, so first we’re going to explain how to prepare a business case for a new LMS. Then, in our next post, we’ll explain how to make a compelling presentation of that case. How is it negatively impacting learners?

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How to Build an Association Board of Directors


Membership pro, Frank Kenny, explains how to build a board of directors that is representative of your members (and why it’s important you do so). How many are men? How old are they? Choosing good board members is critical to your association’s success.

How to Find Your Best Content Topics (Without Paying for Market Research)

Higher Logic

How is your association keeping its offers relevant to members and preparing for the future? According to a recent study by Leader Networks , most associations – 83 percent – are aligning their products and services to market needs so they meet members’ expectations and stay relevant.

How to Engage your Members Online


Your membership management software can make it easy to offer engaging and accessible content that keeps your members involved online. Let your members collaborate in a group by posting discussion topics, pictures, documents, links, and more.

How to Get a Better Yield From Your RFP Process

Associations Now

I think many association executives feel they must rely on an RFP because they start from a position of distrust from the people they’re ultimately going to partner with.”. I can treat the symptoms all I want, but if I don’t get to the heart of the issue, nothing is going to change.”.

How to Build an Online Learning Program with a Limited Budget

WBT Systems

You know your association should provide online learning programs to members and others in your industry. However, you don’t have the budget to hire instructional designers to develop courses. Here are some ways to build an online learning program with a limited budget.

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How to Create a Really Good LMS RFP

WBT Systems

You finally got the budget to purchase a learning management system (LMS). Ask around for request for proposal (RFP) samples and send one of them to a dozen LMS vendors? Only after a thorough requirements analysis process will you have the information you need to create a really good LMS RFP. Never send an RFP to 12 vendors or even 8 vendors. The goal of an RFI is to help you determine which three or four vendors should get your RFP. Why do they come to you?

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How to Organize Your Desk in Less Than 10 Minutes


Ask yourself what actually needs to be on your desk. Show those to your co-workers (cue eyeroll) and limit yourself to one personal photo on your desk. It attracts visitors, takes up space, and most likely tempts you to eat when you’re not hungry.

[New eBook] The Community Module Guide: How to Support Your Organization’s Business Objectives

Higher Logic

Well, if you want to elevate the success and business impact of your online community, trust us – there’s a module for that. Customizing your online community is a great way to maximize its impact, propelling your capabilities from basic to extraordinary.

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How to Create an Association Crisis Response Plan


Crisis response planning is something most organizations don’t want to think about. The intent of crisis communications is to strategically restore and preserve an organization’s reputation. To begin your communication planning, start here: Build the team.

5 tips on how to use colour to enhance your member communications

Optimist Consulting

It has made me think about the role of colour in communications, so I wanted to share a guest blog from Steven Randall of Ocean Design. From the foods we choose to eat to the clothes we decide to wear, colour says something to us every day.

How to Influence People in Online Communities


All of them are smart and savvy bloggers, and we know you’ll enjoy what they have to say! Why “How to…”? It is what I like to refer to as “what your mama taught you”. Do you look forward to developing one? Remember to be open to responses yourself.

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How To Simplify Content Promotion with the Twitter Leapfrog Method


Here’s the full article reprinted by permission – would love to know if anyone is using this Twitter Leapfrog Method or anything similar. Talk to your sales and customer service teams to understand the most common questions or concerns they hear from customers.

Good Leaders Know How to Get People off the Bus

Association Leaders

Probably every business leader today has read Jim Collins’ best selling business book Good to Great. One of the tenets of these successful companies is they know how to “get the right people on the bus and in the right seats” In other words, they know how to find people who are a good fit for their company AND they know how to put them in positions where they can be successful.

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Working with an Instructional Designer: How to Prepare for Success

WBT Systems

You’ll get the best results from this partnership if you know how to best prepare for working with an instructional designer. It’s better to find out you need to line up additional resources early on in the project rather than the last minute. Not all IDs have the same skillset nor do they all choose to offer the same services. Are you relying on the ID to come up with the course content? Listen to the expert. Explain how to escalate issues.

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How to Justify an AMS Purchase to the Association Board


Or, maybe you’re starting from scratch and it’s time to push your organization forward with membership, engagement, and retention strategies that you can’t accomplish on your own. Here is what every decision-maker will want to know: What is our return on investment?

How to Plan the Perfect Video Shoot

Association Success

Are you looking to harness the power of video content for your association’s marketing and outreach strategies? Would you like to shoot your own video? How many people am I going to be dealing with at any point?

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How to Prepare for a Chapter Restructuring

Chapter Chat

You know it’s time to make changes. After evaluating your existing chapter model and envisioning options for a new one, you’re ready to move forward. Each must acknowledge the contributions and strengths of the other and leverage those strengths to deliver value to members.

The Year Without Pants and How to Replace Email

Association Navigator

According to Amazon: 50 million websites, or twenty percent of the entire web, use WordPress software. whose 120 employees work from anywhere in the world they wish, barely use email, and launch improvements to their products dozens of times a day.