Higher Logic

OCTOBER 30, 2018

We also wanted to morph the user community from just conversations about open-source tools to a more collaborative environment where we could offer insight and get feedback from all of our users and partners. JB: We couldn’t properly track user activities within our previous tools, so that’s been a big improvement.

Case Study 120

Case Study Austin Products Library 120

Associations Now

NOVEMBER 2, 2018

Data can be invaluable when you want to enhance the member experience, but you need a data governance plan to keep members’ information safe. Unlike profit-driven companies that rely on data to make money, associations and other nonprofits use data to advance the mission and improve the member experience.

Analysis 65

Analysis Member Experience Team Content 65

Associations Now

JANUARY 15, 2019

The member experience ebbs and flows with activity throughout the year, which is why a content calendar can help you plan for member engagements in 2019. Here are a few tools and techniques to get you started. As a journalist, one tool I live and die by is my calendar. What does it look like and how do you use it?

Content 97

Content Social Media Member Engagement Team 97

Higher Logic

MAY 30, 2018

AI is a tool that can enhance marketing automation’s ability to do that. AI is a concept bigger than marketing automation and used across a variety of industries (think drones, aviation systems, medical tools, recruitment screening). This all results in more connected, personal encounters between your audience and your brand.

Marketing 114

Marketing eBook System Content 114

Protech

MARCH 16, 2020

T echnology giants like Microsoft, Oracle and SAP frequently tout their enterprise CRM technology , which drove the global market value to $40 billion in 2018, according to Investopedia. It’s no coincidence that n onpr ofits prioritize the online member experience. Optimize member engagement and customer service .

Software 75

Software Strategy System Learning Management System 75

Aptify

MARCH 26, 2021

Essentially, the solution should: Be built on development tools familiar to IT professionals, making it easier for your IT team to get the job done today and to find qualified candidates when the team is ready to expand. Workflow management – Work more efficiently using drag-and-drop process automation tools.

Software 72

Software Association Management Organization System 72

Higher Logic

JANUARY 31, 2019

Effectively reaching out to younger members can lead to big win$ in terms of improving membership retention (if you can attract them first, that is). In its 2018 Membership Marketing Benchmark Report, Marketing General reveals that: 27% of individual member organizations have trouble attracting and/or maintaining younger members.

Communications 184

Communications millennials Tips Software 184

Nimble AMS

OCTOBER 2, 2019

You can’t deliver a great member experience without great staff. By choosing an AMS solution with easy-to-use workflow automation tools, you can save time by automating routine, manual tasks. An example: It can create a call down list for your membership director of high value members who are most likely not to renew.

Software 60

Software Association Management Certificate Recruiting 60

Nimble AMS

OCTOBER 2, 2019

You can’t deliver a great member experience without great staff. By choosing an AMS solution with easy-to-use workflow automation tools, you can save time by automating routine, manual tasks. An example: It can create a call down list for your membership director of high value members who are most likely not to renew.

Software 60

Software Association Management Certificate Recruiting 60

Reid All About it

OCTOBER 13, 2017

One of the most fascinating technological developments is the increasing use of artificial intelligence (AI) to deliver a more meaningful and valuable customer and member experience. explains the basics of AI (and its many cousins) and shows how AI can be used to help members develop an association habit. Exciting times!

DC 150

DC Washington Content Tools 150

Associations Now

MAY 31, 2017

There’s also the crowdfunded digital magazine Republik , which will be published in German and is set to debut in January 2018. But to date, De Correspondent has one of the more successful membership models in journalism, with more than 50,000 members who pay 60 euros (about $65) a year or 6 euros (about $6.50) a month for news.

United States 71

United States Project Content Strategy 71

Higher Logic

SEPTEMBER 19, 2019

Higher Logic’s Super Forum is for anyone who wants to deliver the best customer or member experience possible. Check out a recap of last year's (also awesome) keynotes: ICYMI: Key Takeaways from Our 2018 Super Forum Keynote Speakers. You’ve been to tech conferences, but you’ve never been to a tech conference like this.

Conference 24

Conference Products Team Cost 24

Higher Logic

AUGUST 13, 2019

In 2018, member posts in the community averaged around 17 posts per day. Resource: The Member Journey Has Changed: Are You Changing With It? Act 3: Strategically Improving Staff Efficiency + Member Satisfaction. Theatre teachers are always working—summer, weekends, holidays, you name it.

Education 24

Education eBook Resources Library 24

Reid All About it

JUNE 22, 2018

Slack is a communications and collaboration tool that has revolutionized the way people work. Hear why Slack is one of their favorite tools for business, and how they’ve customized it to best meet their unique organizational needs. Watch a live rebroadcast online event for the sessions you missed at the 2018 PCMA Education Conference.

System 30

System Charlotte Education Member Engagement 30

Fonteva

APRIL 19, 2019

You’ll also want to be able to create password-protected pages for members-only content such as internal resources or whitepapers. With more than 52% of all website traffic in 2018 coming from mobile, you’ll want a CMS platform with responsive website templates. Find ways to improve user experience for you and your members.

Strategy 40

Strategy Directory Social Media Team 40

Socious

DECEMBER 14, 2016

Gartner , the IT, marketing, and supply chain consulting powerhouse, even predicts that: “By 2018, organizations that have fully invested in all types of personalization will outsell companies that have not by 20%.”. Luckily, you already have the tools you need to personalize the member experience.

Software 100

Software How To Tips Member Experience 100

Higher Logic

JULY 12, 2018

This tool creates follow-up opportunities that have never been possible before. If you’re not using this tool, you’re missing out on an incredibly powerful data input that could help you act more intelligently, as you learn your audiences’ preferences. Scoring Tools. Retargeting. Want more where that came from?

Marketing 205

Marketing Social Media Survey Tools 205

Reid All About it

NOVEMBER 9, 2018

Gretchen Steenstra at DelCor describes what people, policies, talents and tools should be in the project management backpack. and how to get the right statistics to prevent national and chapter level members from leaving. Learn three ways you can use Google to attract and engage more members. Been there! Lunch provided.

Chicago 174

Chicago DC Washington Software 174

Reid All About it

NOVEMBER 2, 2018

Connect with fellow Component/Chapter Relations Professionals (CRPs) to network and discuss current chapter challenges, such as how to measure and increase the health of chapters; best practices for chapter operations (volunteer tools, processes, etc.); Recharge your Member Experience. Chapter Tech Tools You Can’t Live Without.

Chicago 38

Chicago DC Tools Content 38

Higher Logic

NOVEMBER 29, 2018

Black Rock City is massive, and he didn't have the right repair tools on hand. So he got on foot to chat with neighbors and quickly found a fellow Burner who was a bike repair aficionado, happy to come over with the tools he brought (specifically for an instance like this) to fix it.

San Francisco 267

San Francisco Price Guidelines Examples 267

Membership Marketing

DECEMBER 4, 2018

Remember it's not about what you like or respond to - it's about your members. Make members’ experience personal. The more we know about prospects and members (needs, wants, behaviors, actions), the more effectively we can acquire, engage, and retain them. Social media is not a direct acquisition tool.

Marketing 45

Marketing Social Media Newsletter Survey 45

Reid All About it

JUNE 14, 2019

Tue 6/18 at 1 p.m.* – Enhancing the Member Experience with Data Analytics. Learn how data analytics can help your association keep up with member expectations and deliver a more relevant experience. Find out how to optimize the member journey by getting a 360-degree view of members across all your data sources.

Fort Worth 170

Fort Worth Tips Dallas Social Media 170