September, 2019

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How to tell if your non-dues revenue programs are worth it

Association Success

When it comes to non-dues sources of revenue, not all are worth the time, energy and effort. Organization leaders need to understand the total value of the revenue source, which means more than the return on investment; it also means looking at how much mission impact is perceived to be achieved by board members, staff, and members. . So, how can you measure the revenue source’s total value?

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Restructuring Membership? Here’s How to Avoid a Big Gamble.

Associations Now

A few key signs may indicate that it’s time to change your membership structure. Knowing when and how to act can help slow churn and create opportunities for future growth. Read More. Find out how several associations successfully changed their membership structure in the July/August 2019 issue of Associations Now. You can think of membership restructuring like a game of poker.

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The Anatomy of an Association Website

Association Adviser

Your association website is powerful but can lack the humanity that best sells your association. How can you bring more head and heart to your website? The post The Anatomy of an Association Website appeared first on Association Adviser.

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Mobile apps: Your small-staff association’s key to effective member engagement 

YourMembership

How a great mobile experience boosts member engagement. According to the Community Brands Digital Evolution Study, members of professional member organizations are tied to their mobile devices: 64 percent say they would feel lost if they forgot their smartphone at home 56 percent say they feel they must check their phone whenever it rings or. The post Mobile apps: Your small-staff association’s key to effective member engagement appeared first on YourMembership.

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Ultimate Guide to Monetizing Association Member Education

Unlock More Profit and Smarter Packaging for Member Learning Every decision that goes into your learning monetization strategy matters for your association’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Instagram For Nonprofits: The Ultimate Guide

Wild Apricot

Instagram is an untapped resource for nonprofits when used correctly. Find out how to use instagram to your advantage with this ultimate guide.

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More Trending

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5 Ways Associations Can Support Lifelong Employability

Blue Sky eLearn

We talk a lot about lifelong learning. With many of our clients being professional associations, it would only make sense that lifelong learning is often a topic of conversation. Many people join associations as they can be a great place to find education and training. There are people who just need to get their continuing education credits each year, and others who just have a genuine interest in continuing to learn – regardless if they need the credits or not.

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3 Easy Ways to Improve Your Customer Effort Score (CES) with Online Community

Higher Logic

The Net Promotor Score (NPS), Customer Satisfaction (CSAT) score, and the Customer Effort Score (CES) are the current trifecta of tools for measuring the customer experience. Together, each survey type provides a valuable, unique perspective on how your customers feel about their customer experience. The Customer Effort Score is the newest of these survey tools and is gaining popularity as companies and customer experience experts uncover more of its value.

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Returning to Why

AMR Management Services

When is the last time you looked at – and I mean REALLY looked at – your association’s mission statement? Regardless of whether it gets prime real estate on your website, is a header for your.

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How will your association join in on Make a Difference Day?

YourMembership

Is Make a Difference Day on your association’s radar? It should be! It’s a day when people across the U.S. volunteer or provide some kind of service for their community or those in need. This unofficial holiday is celebrated the fourth Saturday of October (this year it’s October 26). Not sure what your association can. The post How will your association join in on Make a Difference Day?

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2024 Association Survey Results Report

2024 Association Survey Results Report For the 10th year, association professionals across the U.S. and Canada provided a look at the inner workings of their organizations when they replied to GrowthZone’s annual survey. Read the 2024 survey results report to see how your association compares: Top Challenges Retention Rates Non-Renewal Reasons Automatic Renewals Reinstatement Strategies Member Engagement Changes & Strategies Why Members Join Non-Dues Revenue Sources Dues Increases, and more

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How to Recruit Volunteers from Start to Finish

Wild Apricot

Recruiting volunteers doesn't have to be difficult. Create your own recruitment process and engage your volunteers with tips from this amazing guide!

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How Your LMS Can Improve New Member Onboarding

WBT Systems

How Your LMS Can Improve New Member Onboarding. Read more about How Your LMS Can Improve New Member Onboarding.

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Eight Is Enough

Eric Lanke

Eight years ago, on September 5, 2011, I made my first post on this blog. I called it " Recipes for Innovation ," and in it, I talked about several things that were heavy on my mind at the time, including my then soon-to-be-ending first foray into blogging, The Hourglass Blog. Since that time, I have managed to make a post appear here every Monday morning, a post almost always focused on some aspect of my professional experiences as an association executive.

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Customer Retention: 7 Signs to Help You Identify At-Risk Customers

Higher Logic

Many customer success teams are short on time and understaffed. Maybe you’re even a team of one. In an ideal world, every account would get the same amount of time, but that’s not always possible. It’s imperative to prioritize your time and your customer list, especially when a customer might be at risk for churn. Fortunately, we’ve identified seven key areas where you can watch for customer churn, and the types of behavior that signify they’re at risk.

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The Retention Ripple Effect: Nonprofit Staff and Donor Dynamics

Speaker: Andrew Olsen, CFRE - EVP, Fundraising Solutions at DickersonBakker | Kat Landa, CFRE, CSD - SVP, Talent Solutions at DickersonBakker

Across the nonprofit sector, organizations invest heavily in donor retention efforts, yet the struggle of cultivating lasting relationships remains. While attracting new donors is crucial, the lack of repeat donors poses significant financial risks. Through a comprehensive analysis of industry data, experts argue that there is a direct correlation between donor burnout, donor retention, and the talent retention crisis.

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Next Steps in the Association New-Member Onboarding Process

GrowthZone

Our recent post, The First 3 Months of Association New-Member Onboarding covered the first three months of the onboarding process. The new-member onboarding and first-year renewal processes go beyond dropping a welcome packet into the mail. A touch plan to improve the process builds a strong foundation for engagement and for a long-term membership. Take a look at the next three months , then download the complete plan of the onboarding process. 4 Months.

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Recession-proof your association with a member management system

YourMembership

While the economy may be strong, being ready to weather an economic downturn is still smart business for small associations. Are you prepared? With the economy going strong, you might not think about preparing for an unexpected event like a recession. But now is the ideal time to take steps to protect your small association’s. The post Recession-proof your association with a member management system appeared first on YourMembership.

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How You Can Make Your Membership More Affordable For Young Members

Wild Apricot

Are your memberships affordable for millennials and generation Z newcomers? Learn how to price your memberships accordingly using our free research report.

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10 Factors to Consider When Selecting an LMS

WBT Systems

10 Factors to Consider When Selecting an LMS. Read more about 10 Factors to Consider When Selecting an LMS.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Long-Time Members Really Dislike This

Smooth The Path

While I worked for Crayola, I had a Crayola green, logoed canvas briefcase. Over the years of commuting and travel, it became battered and sun-bleached, and soon the logo was outdated. I held on to that bag because it was a badge of honor — a physical sign of my longevity at the company. . Long-time members consider their long-time-ness to be a badge of honor too.

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If I had 20 days to problem-solve

Association Success

Albert Einstein once said, “If I had 20 days to solve a problem, I would take 19 days to define it.” With this in mind, and realizing that problems are always different, I hope I can offer advice when taking the time to problem-solve. Listen. Gather data by listening to those around you , whether there are cultural differences, an age gap or just very different views on the problem.

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Will AI Change Leadership?

Associations Now

New machine-learning research on leadership is scrutinizing CEOs’ every word and facial expression. But don’t rush to change yourself to please an algorithm. If you’re a CEO, you’re being watched. A little more than you usually are, anyway. Research led by two Harvard Business School professors is attempting to find keys to the CEO’s success through close study not of the exec’s decisions or of others’ opinions but of what they say and how they look when they say it.

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6 Tips for Effective Board Meetings in 2020

YourMembership

Simple yet effective tips to help you hold efficient board meetings now and into the coming year. Do you sometimes feel like you’re living in a world of meeting overload? I know I do. And it’s safe to say that your board members feel the same way. A meeting that has no direction can be unproductive and annoying – especially when the meeting is after hours.

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5 Habits of Growth-Oriented Associations

We’ve identified the five defining characteristics of future-focused associations. Adopting these traits allows your organization to chart a course for long-term growth and success. Find out: Why some organizations are more adept at navigating and overcoming challenges facing all associations. The success formula for thriving associations, including a behind-the-scenes peek at some flourishing organizations.

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The Top 5 Challenges Volunteer Managers Face — And What You Can Do About It

Wild Apricot

Do any of these challenges of managing volunteers resonate with you? If so, here's some practical advice to help you sort things out.

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Selling Education to Nonmembers, a Market Segment with Huge Potential

WBT Systems

Selling Education to Nonmembers, a Market Segment with Huge Potential. Read more about Selling Education to Nonmembers, a Market Segment with Huge Potential.

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The Art and Science of Leading a High Performing Team – Part 1

Achurch

Some things in life are pure science…. …The distance from you to the closest grocery store. …The weight of your first-born. These are quantifiable facts in this world that just – well – they just are. Then, there are things that are more complex…. …The love you have for your family. …The feeling you get when you see a beautiful piece of art. There are experiences we all have in life that just can’t be explained by science.

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4 Steps to Identifying Non-Dues Revenue Opportunities

Association Success

As someone who works in the digital communications business, I work on many different channels of communication every day. Determining the best ways to effectively communicate with members, drive engagement and grow non-dues revenue is a constant focus for associations. . When assisting associations in this process, we often take these four steps: Evaluate your current state of operations.

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How to Design a Seamless & Personalized Digital Donor Journey

Speaker: Tim Sarrantonio

The average nonprofit uses five or more different software platforms to create their donor’s journey, making the experience clunky and disjointed. If you want to design a magical online giving experience for donors, making their journey as seamless as possible is key. In this webinar with expert Tim Sarrantonio, you’ll learn the fundamental steps to create an immersive and personalized online giving experience for your donors.