Reid All About it

OCTOBER 6, 2023

The weekly list of free educational events and resources for the association community… Industry careers website. In part two of their Open Space series, TopClass LMS explains how to overcome common objections to using this engaging event format. Association staff retention. Association education in 2024. Conference design.

Revenue 256

Revenue Certificate Tools Innovation 256

Higher Logic

JUNE 17, 2020

Heather is Higher Logic’s Chief Community Officer. I’ve been involved in community management for around 13 years. The Community Roundtable’s annual report, the State of Community Management, is one of the biggest data sources grounding the community industry and the community management profession.

Cost 270

Cost Report Revenue Products 270

Reid All About it

JANUARY 12, 2024

The weekly list of free educational events and resources for the association community… Free education. They share sources of free education for association professionals , including niche membership organizations, events, webinars and podcasts for the association community. Inspiration. Need to reignite your spark? Team questions.

LMS 266

LMS Member Engagement Education Revenue 266

Reid All About it

JANUARY 19, 2024

The weekly list of free educational events and resources for the association community… Association AI survey. It will also explore which business functions are leading the way, how leadership is supporting AI efforts, and how policies are affecting adoption. Post-program campaigns. Membership. Membership, again. Event trends.

Revenue 256

Revenue Strategy Member Engagement United States 256

Higher Logic

NOVEMBER 2, 2017

Customer communities are designed to keep your clients engaged, informed, and satisfied with your business so they stay with you longer, making repeat and additional purchases. Here are four community metrics that will give you a snapshot of how customers are interacting with your business online and how likely they are to stay.

Content 229

Content Products Report Software 229

Higher Logic

FEBRUARY 4, 2020

[Personalized content customized to their interests!]. ?? Delivered to their inboxes, online community dashboards, and everywhere they consume content.]. ?? Let’s explore 10 of the newest industry statistics revealing various association communication challenges, and thus, opportunities for strategic improvement.

Communications 287

Communications Tips Content Tools 287

Reid All About it

JUNE 30, 2023

The weekly list of free educational events and resources for the association community… Gen Z membership. MemberSuite explores why new membership communities are so popular with Gen Z. Employee retention. WBT Systems provides strategies for offering professional development as an employee retention tool. Sponsorships.

Chicago 205

Chicago Newsletter Revenue Education 205

Higher Logic

APRIL 2, 2019

Your new customers shouldn’t disappear into a black hole, never to hear from you again – that initial transaction should be the start of their defined customer journey, complete with strategic touchpoints for success. The problem is that not enough companies connect these top goals with customer marketing. That being said….

Marketing 195

Marketing Revenue eBook Software 195

Higher Logic

DECEMBER 12, 2019

These experiences stand out to us, because too often, human, relatable customer experiences are rare. He made his customers laugh, and they actually paid attention to the safety demonstration (a feat in and of itself). People all over the internet loved seeing him make a human connection with his customers.

Video 234

Video Maine Software Examples 234

EventMobi: Association Events

SEPTEMBER 13, 2023

Perhaps excited about an upcoming event, proud to contribute to your successes, or grateful to be part of your community. So how do you improve your member experience? Member experience describes how people view, feel about, and engage with your organization’s brand. Expanding your community. Member engagement.

Member Experience 130

Member Experience Tips How To Software 130

Higher Logic

JANUARY 3, 2020

When executed with proper planning and resources, a customer community can have a tangible impact on key business performance indicators, including ticket deflection, revenue generation, and customer satisfaction. According to Aberdeen Research , firms with online communities: Enjoy 5.4x year-over-year.

eBook 194

eBook Products Tips Tools 194

Reid All About it

OCTOBER 13, 2023

The weekly list of free educational events and resources for the association community… Sponsored education. Inspired by a Non-Dues-a-Palooza workshop presented by Lori Zoss Kraska of Growth Owl , TopClass LMS explains how to partner with a company’s CSR team on sponsored education programs that align with both your missions.

Revenue 272

Revenue Austin Tools Education 272

Nimble AMS

NOVEMBER 17, 2021

Just think of how companies like your favorite coffee shops, restaurants, hotels, and other businesses run games and use reward programs to drive customer loyalty , and you get the idea. . Multiple leading brands use gamification as part of their customer loyalty strategies. Member engagement is serious business.

Member Engagement 129

Member Engagement How To Tools Membership Management 129

NXUnite

MARCH 18, 2024

However, with increasing demands and expectations, simply offering membership benefits is no longer sufficient. Customization: LMS platforms often offer customization options, allowing you to tailor learning experiences to meet specific member needs and preferences. First, let’s take a closer look at what an LMS is.

Software 130

Software LMS Library Certificate 130

Higher Logic

MARCH 16, 2017

Many people ask how online communities can bring in new customers. It’s important, but communities aren’t just about growing your customer base. Part of a community’s value comes from something else - retaining existing customers. Customer retention as a business advantage.

Revenue 174

Revenue Survey Cost Products 174

Reid All About it

JANUARY 26, 2024

The weekly list of free educational events and resources for the association community… Membership. Please help our community by taking the time to participate or forwarding it to a colleague on your association’s membership team. I’ve used data from Marketing General Inc.’s The 2024 survey is now open. The 2024 survey is now open.

Survey 256

Survey Project Strategy Education 256

Higher Logic

MAY 20, 2020

Use Webinars to Communicate. Run Networking/Online Career Fairs Virtually. Once you start thinking creatively, you can use all that content you prepped for your event to keep members engaged and increase revenue. Use Webinars to Communicate. Onboard New Members. Capitalize on Sponsorship. Showcase Benefits of Technology.

Revenue 296

Revenue Learning Management System Member Engagement eBook 296

Reid All About it

SEPTEMBER 1, 2023

The weekly list of free educational events and resources for the association community… Because I’m away most of next week at the Non-Dues-A-Palooza conference, Association Brain Food isn’t publishing next Friday, September 8. But sometimes a traditional online program or course doesn’t fit our schedules. AI pulse survey.

Revenue 227

Revenue Survey Education Strategy 227

Nimble AMS

MARCH 30, 2023

A ssociation management software (A MS ) and customer relationship management ( CRM ) software —i f your association is searching for new technology , you’ve likely seen and heard these technological terms. What is customer relationship management ( CRM ) ?

Software 138

Software Member Experience Technology Certificate 138

Higher Logic

MARCH 24, 2020

Here at Higher Logic, we’re passionate about lifelong learning and dedicated to providing resources to drive our customers’ to achieve their goals. To support our customers on this journey, let’s explore the latest and greatest ways to strengthen your knowledge and get the most from our products and resources. On-Demand eLearning.

Library 219

Library Products Video Course 219

Higher Logic

JUNE 13, 2019

The Community Roundtable annually releases the The State of Community Management Report, and it’s chock-full of timely online community stats to help inform your strategies in the year ahead. The online community stats are broken down into these categories: Benefits of Community for Community Members.

Strategy 195

Strategy Report Team Cost 195

Reid All About it

AUGUST 4, 2023

The weekly list of free educational events and resources for the association community… “One of the most tragic things I know about human nature is that all of us tend to put off living. Your association’s recruitment and retention success depend on your membership model pricing. Dale Carnegie Non-dues revenue. Mobile apps.

Atlanta 195

Atlanta Price Revenue Denver 195

Higher Logic

SEPTEMBER 6, 2018

How many people would still be fans of the Two Stooges, Two Musketeers, or Two Amigos? Customer Service 101: It’s a marketing best practice and good customer service to send a confirmation or acknowledgement of someone as a new member. People seem to love trilogies, trios—really, anything in threes. New Member Onboarding.

Marketing 250

Marketing Tips Communications Report 250

Nimble AMS

DECEMBER 16, 2022

Here’s how to get started. How to innovate at your member-based organization in 2023 . Regardless of your goals for 2023, AI has the potential to help you exceed member expectations, boost recruitment and retention efforts and alleviate staff stress. Boost membership retention.

Innovation 100

Innovation Organization How To LMS 100

Higher Logic

JUNE 15, 2017

We launched our latest project to be more efficient, increase sales, or improve retention. Those are the same reasons why business executives are starting branded online communities. Here are six of the top business benefits of starting a private, branded online community. Boost New Customer Acquisition.

Products 191

Products Revenue Library Cost 191

Higher Logic

FEBRUARY 24, 2020

MTI adopted an online community in 2009. Wondering how your association can stay relevant, effectively connect with younger members, save staff time, increase revenue, and boost retention? Before MTI adopted an online community, it was short on staff, didn’t have an AMS, and its revenue was decreasing.

Revenue 207

Revenue Member Experience Tools Technology 207

Nimble AMS

APRIL 6, 2022

Hosted by Community Brands, Xperience allowed attendees virtual one-on-one meetings with conference exhibitors, in addition to larger group sessions. Hosted by Community Brands, Xperience allowed attendees virtual one-on-one meetings with conference exhibitors, in addition to larger group sessions.

Software 125

Software Missouri Revenue Innovation 125

Reid All About it

FEBRUARY 5, 2021

The weekly list of free educational events and resources for the association community…. Teri Carden is cooking up a phenomenal-sounding digital experience for anyone interested in increasing their non-dues revenue. Community manager survey. How to check for inclusive language in Microsoft Word. (Rob CAE study group.

San Diego 370

San Diego Price Strategy Education 370

Higher Logic

OCTOBER 2, 2018

Marketing to your customers is hard work – sometimes it can feel like you’re pushing the same boulder up a hill every day, like good ol’ Sisyphus. Customer marketing can come with great rewards, though, especially if you’re using tech tools to make your life easier. Curation of customer content. Tools for Engagement.

Tools 191

Tools Marketing eBook Library 191

Higher Logic

OCTOBER 17, 2019

You can elevate the success of your online community and marketing automation activities by integrating solutions that fuel long-term engagement , like data collection, mobile apps, and volunteer management programs. Identify what you need to deliver the member experience you want, and learn how to make the data work for you.

Revenue 211

Revenue Tools Member Engagement Member Experience 211

Nimble AMS

APRIL 20, 2022

One of the simplest ways to boost volunteer engagement and retention at your association is to have leadership create meaningful connections with volunteers. Read on to learn why association leadership should take the extra step of investing in volunteers and for a “how-to” on improving volunteer engagement in your program. .

Handbook 132

Handbook Recruiting Recruitment Video 132

Reid All About it

APRIL 28, 2023

The weekly list of free educational events and resources for the association community… Credentialing programs. AAAS asked young scientists from around the world, “How have scientific societies affected your career, and how can societies best support scientists in the future?” Online community. Member recruitment.

DC 205

DC Recruiting Recruitment Washington 205

Nimble AMS

FEBRUARY 27, 2023

M embers couldn’t pay their dues , n ew members couldn’t join , and no one could participate in your online community. Your association would see a decline in member engagement , retention , and recruitment. Realistic mock customer upgrade. Pilot customer sandboxes, populated with sample data. Change log.

Software 136

Software Certificate Sample Review 136

Higher Logic

DECEMBER 2, 2019

We’re always talking about building community and how engaged communities can have an undeniable impact on our organizations. However, sometimes the concepts behind an online community can feel a bit abstract. Aren’t communities built in person? How can an army of strangers online make a customer feel seen?

Examples 156

Examples Software Newsletter Review 156

Higher Logic

APRIL 9, 2020

If you’re a Jive-x customer, you know Khoros has given your external community platform an official end-of-life date: December 2020. After Jive was acquired and things started changing, I knew I wanted to continue building customer communities that would make a difference for organizations and their members, but where to do it?

Tools 296

Tools Products Software Innovation 296

Reid All About it

SEPTEMBER 29, 2023

The weekly list of free educational events and resources for the association community… Request re career section on association website. Impexium dives deep into membership renewals : the difference between retention and renewal, metrics, why members don’t renew (per research), and, best of all, solutions for those renewal challenges.

Revenue 272

Revenue Innovation Education Tools 272

Reid All About it

NOVEMBER 20, 2020

The weekly list of free educational events and resources for the association community… 86 “normal,” please. You devalue your community, content and conversations by not charging attendees an appropriate registration fee. The ‘normal’ we know is history. And I have to ask, do we really want to repeat it? Can I get an amen?!

Certificate 370

Certificate System Dallas Price 370