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Protech Associates Creates “Tier 1 Support on Steroids”

Higher Logic

In early 2015, Protech Associates Director of Customer Care Matt Bruffey recognized the need to improve the customer support experience. Our support was really a communications black box,” said Bruffey. We had little or no direct communication with our users, and many of them felt they were being left to fend for themselves.”.

Library 180
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2014 is done. Bring on the New Year!

YourMembership

Sometimes I think we forget that as we run from place to place, trying to keep up with never ending demands on our time, trying to keep up with the direction our technological driven lives lead us daily. The 10 Essential Questions to Answer for the 2015 Association Budgeting Season. We are human beings, not machines.

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Technology, Education Groups Press Congress to Fund Digital Learning

Associations Now

More than 100 organizations are asking Congress to appropriate at least $200 million to help make available education technology devices, resources, and professional development throughout the nation’s school districts. Technology can open the door to new types and ways of learning that were not imaginable even a few short years ago.

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Help Wanted: Find Your Next Marketing and Communications Star

Associations Now

No fires to put out—and you actually made some progress on one of your long-term projects. And in today’s evolving communications and marketing environment, it’s important to find someone who has the right skills to take your associations to the next level. Is now a good time to talk?”. This is about what to do next.

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AMP for Email Is Ready, But Is It the Future of Email?

Associations Now

AMP for Email, an initiative by the search company to improve email interactivity by adding support for the technology it developed with its Accelerated Mobile Pages project, could help bring some of the interactivity from the web into inboxes the world over.

Project 81
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Manufacturers Group Names Five Keys to Modernizing U.S. Infrastructure

Associations Now

maximize use of smart technology. expedite project delivery. In 2015, AEM’s board of directors authorized the creation of Infrastructure Vision 2050, a thought-leadership initiative focused on maintaining the country’s global economic competitiveness through advancements in infrastructure. ensure rural-urban connectivity.

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Digital Transformation: It’s All About Culture

Leading Learning

The main challenge associations face in digital transformation initiatives is that digital transformation is an iterative process that includes both technologies and culture. And that means we need to be on the lookout for the tools and technologies that will enable us to change. Which sounds if not easy then at least simple.