An Adept Lesson in Crisis Communications on Social Media
Associations Now
MAY 6, 2019
Mozilla is a big organization and has a lot of areas to cover institutionally, and it’s in a tough field where its main competitors are now working together. Soon after the first reports of the add-on issues came to light—just after midnight Eastern time, on a Saturday— the company tweeted that it was aware of a problem and working on a fix.
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