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How to Improve Your Organization’s Member Experience: 14 Tips for Events, Engagement & Beyond

EventMobi: Association Events

Excitement, pride, gratitude—all of these emotions can stem from a positive member experience! So how do you improve your member experience? Member experience describes how people view, feel about, and engage with your organization’s brand. But first… Why Does Member Experience Matter?

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Challenges with Member Experience Facing Associations

KiKi L'Italien's Acronym Soup

Today I had the pleasure of talking with Todd Greer of Synervision - The Leadership Foundation for their weekly interview series. What Challenges Are Facing Associations As It Pertains to Customer Experience? What does that experience feel like to the customer? What questions do you wish you could answer over again?

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Daily Buzz: Struggling Chapter Leadership? Help Them Out

Associations Now

They take on important responsibilities and set the tone for a chapter’s culture, programs, and member experience. So when chapter leaders are having trouble handling the job, association leadership must step in and find a solution. Terri Klass offers leadership tips to overcome them. Make Use of Digital and Print. "It

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Association Brain Food: 1.26.24

Reid All About it

It’s scary to think what might happen to chapters if they can’t find enough members to lead them. Billhighway discusses the causes of leadership succession issues and offers strategies for preventing volunteer burnout , a big problem for chapters. Leadership development for young members. More info/register. 1 CAE credit.

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Association Brain Food: 6.23.23

Reid All About it

Oliver Burkeman ) Every self-help book boiled down to 11 simple rules. ASAE Component Relations and Volunteer Management (CRVM) Book Club The Q2 CRVM Book Club selection is The Art of Gathering: How We Meet and Why It Matters by Priya Parker. Renew: Is Your Member Renewal Journey Magical or Miserable? 1 CAE credit.

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Association Brain Food: 7.7.23

Reid All About it

Association leadership. Diversity Discussion Series: The Future of Leadership Join a conversation on the future of leadership in associations with discussion of trends, challenges, and personal experiences of association leaders on the rise. Fri 7/7 at 4 p.m. More info/register. Location: Washington DC. CAE credit.

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5 Unexpectedly Thoughtful Ways to Thank Your Association’s Volunteers

Higher Logic

The North Carolina Association of Certified Public Accountants (NCACPA) sends their volunteers an entire book. They’ve chosen the simple, yet inspirational Gratitude book, which is filled with quotes that resonate with volunteers. Add a permanent, rotating leadership role or board member position for your volunteers.